Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.70

4.7 Rating 2,559 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,559 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 19th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The whole process was made so easy with all of the the Global Vans staff I dealt with. (James, Kate, Chelsea to name a few) I received 2 vans in a very busy time with regard to new registration and Mr Khans ULEZ extension, from initial quote to delivery in less than a month. Would I use again? .. without a doubt! Do I recommend?... DEFINITELY!”

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Posted 1 year ago

“First class service from Shaun once again on another van.”

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Posted 1 year ago

“So first of all we want to thank to all of the team at Global Vans, everyone so friendly and helpful.”

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Posted 1 year ago

“Spoke with Charlie from Global vans and the level of his Professional Conduct sealed the deal for me No car salesman jargon, he was such a nice and normal person to deal with keep up the Great work Charlie All the best Tony”

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Posted 1 year ago

“DO NOT USE THIS SET OF CLOWNS Full of promises they cannot deliver, The only thing they do deliver is faulty vans. I rejected the van within 30 mins of delivery and they just pass the buck expecting you to sort the problems out yourself. I have had to add 140 to start of phone number to get through cos they block your number and never answer messages. I have leased vans for 16,17 years and have never come across anything as bad as this lot. KEEP WELL AWAY”

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Posted 1 year ago

Hi, thank you for your feedback. I understand you found a fault with your new van and were advised to take it to your local dealer for investigation, on inspection they didn't find the issue described on their test drive. We will of course continue to help resolve any issues. As an existing customer your phone calls will automatically get directed to our customer care team rather than the sales team who you first spoke with.

Posted 1 year ago

“My experience is focused on the sales team and delivery team I stayed with Glibal vans as the take pride in doing everything they can to ensure the customer experiences the best quality and client service through the order to delivery Key to my journey was Robert Prideaux from sales He made multiple sacrifices to ensure my van was right for me plus providing all the information on progress which also had challenges but Robert was honest around delay times and what he was doing to solve the issue Both sales and administration work extremely close to ensure appropriate inclusion where needed across the group was maintained. This meant I could call several members of the team which was very helpful For this amazing experience I would like to praise Robert for his endeavours as well as Kate, Alice and Chelsea I was very impressed with the strong bond they all had which certainly was the reason I stayed loyal which provided me with a positive outcome”

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Posted 1 year ago

“terrible service we was promised the van within 2/3 weeks the van didn't arrive until over 6 weeks later. once the holding deposit was paid really hard to speak to anyone regarding the van. the van arrive wasn't as expected and after over 10 days someone called me back, they were very rude and told me its my own fault and i will have to just deal with the wrong van.”

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Posted 1 year ago

Hi Luke, thank you for your feedback. As discussed we delivered the van ordered as requested. I'm sorry you don't like the van but you have everything as ordered.

Posted 1 year ago

“You told us you had a van ready when selling it to us. It's 2 months later. You knew when you were selling me this that I needed a van quickly. As you can see by the text, you lied to get a sale. We have had no end of trauma because of this, mentally this has been challenging as our business is at risk. You lied and didn't give full details of delays which you knew about beforehand.”

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Posted 1 year ago

Hi, thank you for your feedback. As discussed this particular vehicle manufacturer has experienced logistics delays at their holding compound which they are working through. We'll keep in contact and aim to get your vehicle out to you as quickly as possible.

Posted 1 year ago

“i am so happy with global as a firm and the staff yous all are a credit to the company ben did what he said and worked hard and got me the right deals for me which has seen me buy at this stage 2 van and hopefully more for my new hire company thank you so much highly recomended and i am hard to please my number 07984595492”

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Posted 1 year ago

“Kris and the team have been excellent Really good service and quick”

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Posted 1 year ago

“My circumstances changed and Jacob and the team accommodated this and I have taken delivery of a Ford Ranger that I am delighted with.”

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Posted 1 year ago

“Great work gav! Thanks for sorting me out the best deal”

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Posted 1 year ago

“Understood what I needed. Kept me up-to-date with the whole process. Always happy to help.”

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Posted 1 year ago

“Geriant was very helpful and professional and got back to me with my request of 2 ford custom vans quickly. He was able to source exactly what I was looking for and have everything processed in a quick and timely manor, making the whole experience easy and stress free. I would highly recommend him and look forward to using him again in the future for all my van needs.”

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Posted 1 year ago

“Super quick and easy. Van ordered on the same day of enquiry and delivered within 3 weeks. Isaac and the team were informative and helpful”

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Posted 1 year ago

“I have used Global Vans for my last two vans and dealt with Marc P, and both occasions it's been seamless. My current van, beset with the difficulties of availability and lead times, was sourced by Marc and the team and they have kept me updated throughout, once again delivering an amazing van. I would highly recommend Global Vans and especially Marc and the team”

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Posted 1 year ago

“The person always makes the difference in any company and in my case it was Elliot Watts. He was experinced, clear, concise very helpful and informative. Nothing was a problem and in the end at the end of 2 drawn out months we actually got there!! Over that time he remained focused and continued to work behind the scenes. A great asset to Global vans. thanks Elliot.”

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Posted 1 year ago

“I recently had the pleasure of working with Richard at Global Vans and I have nothing but great things to say about my experience. From start to finish, Richard was knowledgeable, professional, and attentive to my needs. He took the time to understand my specific requirements and was able to provide me with expert guidance on the best van for my business needs. Richard's customer service was exceptional, as he kept me informed throughout the entire process, and even followed up with me after the sale to ensure that everything was going smoothly. His attention to detail and willingness to go above and beyond truly set him apart from other sales professionals that I have worked with in the past. The van that I purchased from Global Vans has exceeded my expectations in terms of quality and performance, and I am grateful to Richard for his guidance and support throughout the entire process. I would highly recommend Richard and Global Vans to anyone in need of a reliable and high-quality commercial vehicle. Thank you, Richard, for your outstanding service!”

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Posted 1 year ago

“Really happy with how easy and quick the process of getting a new van from global vans was. Olivier Thomas Went above and beyond to help find the right vehicle for me. I would highly recommend global vans for any future purchases.”

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Posted 1 year ago

“Great service and communication”

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Posted 1 year ago

Global Van Solutions is rated 4.7 based on 2,559 reviews