Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.71

4.7 Rating 2,593 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,593 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 19th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“10 Very prompt and very fast in delivery and colaboration. Trusteful.”

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Posted 7 years ago

“We had a fantastic experience with GlobalVans and Jordan Nash in particular. From a scale of 1 to 10 the experience was an easy 9/10. Personal/Professional experience has taught me we can always do better :-)”

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Posted 7 years ago

“Global vans were great from the start. Special thanks to Jordan and Kelsey. Everything has gone very well, they have kept me up to date every bit of the way. I received my Ford Ranger Wildtrak within 2weeks as promised with all the correct extras and I'm very happy with my choice and overall van condition. They are very responsive to calls and emails, this is my first van hire so I can highly recommend them to anyone else looking to go down the business hire route.”

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Posted 7 years ago

“10/10 Excellent service”

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Posted 7 years ago

“Great customer service, berry happy”

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Posted 7 years ago

“they listened they were not pushy they gave us time to think and decide and a very very nice man "Justin so polite and knowledgeable about his job, thank you”

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Posted 7 years ago

“Great service. Kept up to date all the way through the process. 3 weeks my new van delivered to my door. Fiat Talento. Nice. Good work team.”

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Posted 7 years ago

“I would have no hesitation in recommending Global Vans to friends and family, the service from start to finish is brilliant Tony your extremely helpful salesman organised exactly what I asked for, the van was delivered when he said it would be. The delivery driver was so helpful also I couldn't ask for more.”

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Posted 7 years ago

“Jason was brilliant, honest, genuine and very helpful, everything seemed very easy! Definitely recommend global vans!”

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Posted 7 years ago

“Brilliant service Excellent service from day one. Highly recommended well done Mark.Shore Sales”

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Posted 7 years ago

“Here's the facts of my journey with global vans. I ordered a Citroen van in graphite grey. They took a deposit to secure that van. About a week later they phoned and said they no longer had the physical stock in. I eventually settled on a van. Van as supposed to arrive on a Wednesday and when I phoned at 1650 they said it hadn't been done in time and would be delivered tomorrow. Drove the van 13 miles and a total loss of power occurred. What happened from then is that they have simply booked it in for 5 days' time and not cared to get someone working overtime to sort the problem out. Still waiting and paying for a van I don't possess. Couldn't be more disappointed about the lack of callbacks. I was repeatedly promised callbacks within a certain amount of time and it never happened. They'll no doubt come up with excuses as to why such and such has happened and the courtesy vehicle is enough but ultimately I was given a faulty van, late and it broke down on the motorway.”

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Posted 7 years ago

Thank you for your feedback. In very rare circumstances brand new vans can develop faults which were not discovered when the franchised manufacturer dealer carries out their pre-delivery inspection. Although it is rare I understand how frustrating it is when you receive a brand new van for it to then develop a fault, we do try to do everything possible to fix the issue quickly and provide a courtesy van whist your van in off the road. I can see that you are in regular contact with our after-sales department to get the issue resolved and to get you back in your van as soon as possible, we do apologise for the inconvenience caused and will do everything in our power to resolve.

Posted 7 years ago

“Bunch of incompitant idiots! Sold a citreon berlingo van with sat nav?!?!?!? Was told it's built in and it comes as portable crappy one u can buy for 45£! Mis sold completely and spoken rudely to by the stupid manager. "Told it comes with sat nav and I've got on" Go straight to dealer coz these guys are rubbish!”

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Posted 7 years ago

Thank you for your feedback. I've had a look into your case and listened to the phone calls where the specification was discussed with the salesman, I can't hear any reference to the satellite navigation system being built into the dashboard. The Citroen Berlingo Enterprise comes standard from the factory with a sat nav and tracker system which sits on bracket to the right of the dash, it's an advanced system but Citroen do not offer an integrated system, i'm sorry if there was any confusion.

Posted 7 years ago

“Love the van! I would definitely recommend Global Vans”

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Posted 7 years ago

“I would happily recommend Global vans to any friend .. with confidence and score global vans a perfect 10 The reason being I found everything I was promised throughout all the procedures .. from speaking about a van .. in the very beginning to the delivery of the van totally which actually was delivered ahead of schedule .. and all the communication in between with all members of the global team effortless .. throughout the whole procedure.. .. I would recommend global vans and all that work for them to anybody ... thanks again the global team”

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Posted 7 years ago

“If I could score the customer service lower than zero I would After waiting 7months for my van I contacted them to find out about a update I was told the van was in the country and paper would be sorted once at dealership,I was contacted and asked if I would be happy to wait until New reg plate was issued,agreeing I expected the van on the 1st of the month,no ,,,no one had generated the paperwork,the van finally arrived two weeks later and wrong spec!!!! After being pressured to take delivery assurance given that it would be sorted in a week,!!no still not done,stressed frustrated and extremely dissatisfied is a understatement”

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Posted 7 years ago

Sarah, thank you for your review. We apologise for the extended delay in receiving your vehicle, and we empathise with your frustration. We realise the wait was long but with highly specific orders Ford wait to bunch similar orders together to fit production, unfortunately, it transpires that Ford UK have very little influence on production runs. We assure you we did try to push as much as possible Our supplier did not deliver the expected specification due to an error and are hugely embarrassed. They have however made strides to rectify the position as agreed with yourselves. You were given the choice to hand back the vehicle. As of today, 21/03/2017, the fitters have arrived to put the final installations on your vehicle. Again we apologise for the delays but we hope you are happy with your brand new custom vehicle.

Posted 7 years ago

“I enquired about a van and decided to go ahead but I made it clear I needed it within two weeks,nothing seemed to be a problem to the manager,he sent documents to sign did checks and took my deposit of £550. When the acceptance sheet came through it said I wouldn't get van for another 21/2 months later.I emailed and then called them to say this wasnt Acceptable they tried to get me a more expensive van ,I declined.I wanted to cancel .This was done within 24 hrs but at no time did anybody say the deposit would not be returned. Now I'm told that for not reading small print I have to pay £550. RIP off guys going to ombudsman. Disgusting ethics these guys have.”

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Posted 7 years ago

Hello, Thank you for your feedback. I’ve discussed your case with the sales person involved and listened to the call recordings of your conversations. I can see you ordered a Citroen Berlingo in a specific specification with options fitted to meet your business requirements. The order form you signed cleared showed a lead time of April/May 2017, once you returned the order form we placed the order with Citroen. You then requested to cancel the order as you couldn’t live with the expected due date, we then sent you cancellation form showing a cancellation charge, you then signed and returned this form. We do not make a habit of charging cancellation fees, we do try and do everything possible to avoid them but when a vehicle is order in a specification which we’ll struggle to resell we do have to pass on some of the cost of reallocating the vehicle. We attempted to switch you up to the Citroen Dispatch which we had in stock, as discussed, as it could better meet your timeframe. However, you found the insurance costs prohibitive and decided not to proceed. We do understand how this can be frustrating on your end—and I’m sorry you felt misled by how the deposits work. We do clearly show this on the order form which you signed and the cancellation form which you also signed. As a gesture of goodwill, if you decide to pursue another vehicle within 6 months, we’ll be happy to put the deposit against another vehicle of your choosing. Kind regards, The Global Vans Team

Posted 7 years ago

“I ordered a van & paid extra to have fog lights fitted. 1 day before delivery i got a call saying the lights were not fitted in time but the dealeer is going to send a fitter to me to fit them. They never did & now they ignore all my calls & emails. This was my 2nd van from this Co & definateley ny last. Most ignirent company for dealing with.”

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Posted 7 years ago

Hello, Thank you for your feedback Raymond. The initial contact was made from the 3rd party dealer to you on the 14th of February 2017. As requested, our aftersales department chased up to arrange a time on your behalf. As of 03/03/2017, the Sales Manager from the 3rd party has arranged a time with you to fit Fog Lights at a location of your choosing. We understand the delay may have been frustrating but ensure you that we followed up with tenacity to help you get them as soon as possible with another company. We hope all goes well with the installation and that you are enjoying your new van. Kind regards, The Global Vans Team

Posted 7 years ago

“No problems whatsoever. I would rate Global Vans as an 8.5 as it was a smooth transaction with very helpful staff and communications.”

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Posted 7 years ago

“10/10 The overall service we received was fantastic, from the initial enquiry and payment options right through to delivery. We were kept very well informed at all stages so we knew exactly what was happening and what paperwork we needed to complete etc. We were particularly impressed with the price of the vehicle which is extremely important for a small business like ourselves.”

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Posted 7 years ago

“10-10 great service easy to talk to with great knowledge Steve and Kelsey were brilliant throughout from start to finish had my van with in 3 weeks not one regret”

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Posted 7 years ago

Global Van Solutions is rated 4.7 based on 2,593 reviews