Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.71

4.7 Rating 2,593 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,593 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 19th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased of my choice of van. Everything is in order regarding car and delivery. Global Vans provided very proffessional service from start to finish. I would like to Thank You especially Amanda and Jamie for getting all sorted in such a short time. In comparison to other Leasing companies I would recommend Global Vans for my colleagues and friends.”

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Posted 7 years ago

“Good price / Excellent service / Excellent Communications / Excellent Problem solving / Delivered when I wanted and on time – only negative Salesteam bit “over” keen!- kept ringing and ringing to secure deal otherwise will be using you again”

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Posted 7 years ago

“The one I drive was last years version and this new van has much better cupholders!!!! I am jealous! However, it is a great van and the team that have it are enjoying it. I thoroughly recommend Global Vans and find a brilliant customer service team always.”

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Posted 7 years ago

“Lied to about the delievery date of my new van just to get my payment then when asking to cancel the manager Promised me a refund and i have now called in 4 times to be fobbed off with promises of a call back. I have started legal proceedings as all emails and calls are bieng ignored AVOID THIS COMPANY AT ALL COSTS”

Helpful Report

Posted 7 years ago

Hi Ricky, thank you for your feedback. I’ve looked into your case and can see you placed an order for a Peugeot Boxer on Thursday 24th August, you wanted it on the new September ‘67’ registration plate. We processed your order and issued you with the registration plate and finance documents after the bank holiday weekend on the Tuesday 29th August – just one working day after placing the order. You rang on that afternoon stating you wanted delivery on Monday 4th September or you would cancel the order, we explained that the first week of September is one of the busiest weeks of the year for deliveries and we couldn’t promise delivery that day and you were realistically looking at later that week or early the following, - you demanded a refund of your £550 holding deposit. We explained our process and issued you a cancellation form to sign and return. The following day you submitted this review. As discussed your deposit has been refunded to your credit card, it will take a couple of days to show on your statement. I’m sorry that you feel we let you down, we were on schedule to deliver your new van well within our 7-14 working days typical turnaround.

Posted 7 years ago

“I would reccomend Global Vans to anyone who asked or expressed an interest. because the service has been faultless but it isn't clear when the money is being taken from my account, probably because I am too lazy to read the bumff carefully. Keep up the good work.....................”

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Posted 7 years ago

“Simple simple process asked for van paid deposit van arrives im happy part deposit returned never even picked up a pen so simple couldnt fault in any manor tony h made it the best experience brill thanks”

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Posted 7 years ago

“Global vans were not only the cheapest but also went out of their way to help me secure a van with the conditions that suited my business the most. Thank you Richard and hope to do business again with you soon!”

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Posted 7 years ago

“Global Vans provided a fast and proficient service, they delivered exactly what they quoted with regards to the vehicle and time scale. Once I had agreed their quotation they did all the rest. I purchase several vans per year and this was simplest purchase I have ever had. Definitely recommend!!”

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Posted 7 years ago

“I am totally in love with her!!! It would have been an easy ten but we had a bit of a hiccup with holidays but it was sorted. Every person I spoke to was without exception a pleasure to deal with.”

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Posted 7 years ago

“Great personal service from first call, great communication and price could not be beaten, a real hassle free experience – brilliant customer care.”

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Posted 7 years ago

“I have had fantastic service from Global Vans and was a pleasure to deal with.”

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Posted 7 years ago

“Service was excellent.”

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Posted 7 years ago

“very happy with my van. Later than expected delivery Not clean on delivery I would recommend to a friend and would rate your service as good.”

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Posted 7 years ago

“Tony from global vans has been absolute fantastic & made things much easier. Thank you SFB”

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Posted 7 years ago

“Bought a van in February that was to include fitted Fog Lamps for £150. Was told the day before delivery that the dealer had not had time to fit them but will send someone to me to fit after delivery. I am still waiting 5 months later. The after sales is none existant, simply do not care. Small claims court is imminent.”

Helpful Report

Posted 7 years ago

Hi Raymond, Thank you for your feedback. We're sorry for the unsatisfactory delay with your Fog Lamps. Please rest assured we are liaising with supplier to get this issue resolved for you as soon as possible.

Posted 7 years ago

“Connor Lester is a saint, Absolutely excellent service by him. All my requirements were met. Also the van turned up 2 days early so massive thumbs up for that. Thanks very much global vans!”

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Posted 7 years ago

“I have now given 5 star rating from the 1 I previously posted. Not one for complaining so I found this difficult to do, but I was expecting a new van within 10 days. However we now have the van and are really happy. We have sorted things out and just the fact this van was needed urgently made the wait hard to bear. We totally understand that 10 days is like waving a magic wand but I am sure we will be using global vans again in the future as staff are polite and always answer calls quickly. Thank you Kriss, Mark and Marie we got there in the end and paperwork is so easy with you guys. Yes I would recommend”

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Posted 7 years ago

“Over a month for delivery then when it finally turns up it's not got the factory 13 pin towbar I've been charged for but an aftermarket 7 pin that wasn't code properly then after a further 3 weeks to sort it out global start ignoring my calls after I ask for the difference between the two to be paid back (170pounds) yet again im waiting for a call back from complaints dept I got the van in March still not sorted never again will I use these Cowboys”

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Posted 7 years ago

Hi Wayne, thank you for your feedback. I can see you ordered a Ford Transit Custom on the 16th March and received delivery 15 working days later. Your vehicle was from central Ford stock and didn’t have a factory tow-bar fitted at time of order, I can see from the telephone recordings our salesman said he could supply an aftermarket one or we could factory order you a vehicle with a tow-bar which would have taken approx. 14 weeks, this didn’t fit within your take scales so we supplied the aftermarket one. I can see the engineer from the aftermarket supplier came out after delivery to resolve the issue with the 7 to 13 pin, we do apologise for any inconvenience this caused. Thanks once again for the business.

Posted 7 years ago

“score 9/10 is our view and its simple everyone your admin and sales team where first class from start to finish.”

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Posted 7 years ago

“We were told we could lease a van on the 11th May 2017 that would be delivered free to our door within 7 to 10 days. Great just what we needed so we paid deposit and order was placed on the 12th May 2 weeks later we are told we are told van is in Bristol just waiting for reg number which should be 2 days. Repeated phone calls and broken promises. Told people will phone the next day even though that person is on holiday. 2nd June after stressful calls I have 2 reg numbers as there has been an error. Signed lease agreement urgently so as to get a delivery date great we think the van will be with us soon. No we will find out next Friday 9th June a date for deliver as it's not in the dealership at all and it's not been ply lined. We now have to hire a van as we can't run our business without one. I have never been treated this way before. How un professional. Don't be mislead by the advert NEW VAN IN 7 to 10 DAYS IT DOES NOT HAPPEN!!!!”

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Posted 7 years ago

Thank you for your feedback, I’m pleased we have now resolved the issues and thank you for the revised 5* review above.

Posted 7 years ago

Global Van Solutions is rated 4.7 based on 2,593 reviews