Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.71

4.7 Rating 2,578 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,578 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 19th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Working with sid was a pleasure! From start to finish felt he went the extra mile.. got me exactly what I wanted, with a very reasonable price tag. I would & will be recommending to my friends!”

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Posted 5 years ago

“A big thank you to kris and his team. Very helpful and efficient service and would strongly recommend to anyone looking for a vehicle.”

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Posted 5 years ago

“Working with Jake Meek was a pleasure! From start to finish, his communication was flawless. He tailored the search to fit my very specific requirements. Allowing me to find exactly what I wanted, with a very reasonable price tag. I would & will be recommending to my friends!”

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Posted 5 years ago

“thank you for your email and warranty info. Service so far from Global Vans has been excellent. Please can you email me the warranty certificate for the van, thank you”

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Posted 5 years ago

“Just read the response to my review from Global Vans, it is correct that you offered as a gesture of goodwill to pay the excess for the windscreen damage and I did receive a phone call and an excellent apology for the way I was treated, i.e. by email letting me know that it was my responsibility to thoroughly check the van over before signing but it is not my responsibility to make sure the van is reasonably clean on delivery, as I explained the van was filthy so I was unable to see the damage until I had washed it. This is an issue to be taken up with your delivery company.”

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Posted 5 years ago

“Shocking service. My wife is in the middle of trying to purchase a new van which she was promised would arrive in "normally 2 weeks but could be 3". It is now 3 weeks and we don't even have a date, oonce the finance is approved they don't want to know. Awful.”

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Posted 5 years ago

“FAST/EFFICIENT & FRIENDLY SERVICE THROUGHOUT, INCLUDING THE DELIVERY DRIVER”

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Posted 5 years ago

“Score is 10 Why Great customer service and communication. Received out truck in great condition. Possibly might have had a few extras if we were offered them Mats; rear pich up cover; tow bar etc. But great service Pete”

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Posted 5 years ago

“I'd score Global 10/10, great service and the second time we've used you in 4 months, and we'll be back. Reason for the score, Speed of Response, Clarity of Information, Personal Engagement, and Quality of the Van. We do have teething problems on both vehicles which we'll discuss and I'm sure rectify with our local Citroen Garage, but one rectified they will not defer from the overall quality. Many thanks, David”

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Posted 5 years ago

“Honestly I would rate the service at a 10 because it was a very easy experience”

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Posted 5 years ago

“Just bought my 4th van in 12 months from Global Vans and it will be my last. Van had a damaged windscreen which I couldn't see as the van was filthy, after washing it 15 minutes after delivery I noticed a 5cm scratch on the windscreen took pictures and sent them to Global Vans and the response was you signed for it not our responsibility. So apart from the poor communications i.e. receiving incorrect documents, promises of return calls that rarely happened, being sent incorrect registration number, so add to that an extremely poor after sales customer support this will be my last purchase from Global Vans.”

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Posted 5 years ago

Hi Alan, thank you for your review. We have offered to pay your £50 windscreen excess as a gesture of goodwill so you're not out of pocket. It is paramount that you check your vehicle over fully on delivery as the supplying manufacturer will typically refuse to cover any cosmetic damage if it is not marked on the delivery note. Regarding the change of reg, I can see you originally had '19' plate allocated which we later agreed to switch into the new '69' reg for no extra charge. Thanks again for your feedback, I hope we can supply your 5th van in the near future.

Posted 5 years ago

“Not even worth one star. AVOID AVOID AVOID. Deposit paid, yet completely unable to give a delivery date. Finance documents not even sent, never mind signed, claim the bank details we gave are wrong, they are correct. Told them I can’t possibly proceed unless I know when van is arriving, so sadly would need to cancel order, their answer to that is that they just keep the deposit as the van is ordered, if it’s ordered you should be able to give a delivery date then. Got onto sales ‘manager’ Tony, who pretty much talked over me and insulted me, he got so heated he had to end the call, called me back in 20 minutes to apologise, within 2 minutes he was at it again, I asked to escalate the complaint and was told I couldn’t as his director was on the golf course! It’s now with our company lawyers, financial ombudsman, and BVRLA. AVOID AVOID AVOID. Absolute con artists.”

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Posted 5 years ago

Hi James, thank you for your feedback. As discussed the bank details you supplied were incorrect so the finance documents couldn't be generated, this forms part of this particular finance company standard procedure so if you enter the wrong details we can't move on to the next stage of sending you the finance documents and then booking your vehicle into delivery. If you would like to enter the correct details on the portal we can get the process moved forward. If you would like to cancel please advise and we'll send you the relevant cancellation paperwork. thank you.

Posted 5 years ago

“Yes I am very pleased with the new Van . I would definitely recommend your company. From start to finish the service has been excellent. Even the guy that delivered the van Monday morning,was so polite & helpful. So glad I found global vans . Very pleased, thank you very much for everything you have done. Kind regards Ian Wells.”

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Posted 5 years ago

“Vans driving great and the customer service provided was excellent 10/10”

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Posted 5 years ago

“1) 10/10. Definitely been a very easy process to follow 2) Simple and easy to deal with, service to my door and I got what I wanted. Thanks! Pat”

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Posted 5 years ago

“Hello David, Thank you for everything, all is good. I would give 10.”

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Posted 5 years ago

“absolutely disgraceful had a quote all… absolutely disgraceful had a quote all lined up happy with price gave . but price gave was not true. took deposit from my account before i even signed anything. then went to cancel the process with 6 hours from start. but they said it was to late as they already took deposit wven though i didnt sign anything. then i got to.spk to a manager Robert the rudest person going wouldnt let me get a word in edge ways. my advice stay away from this company they are con artists. currently in a ongoing battle to get my money back 1 star is a to higher rating for this company Click “Yes, update me” to receive emails from Trustpilot about your reviews, inspiration, tips about businesses and products, information about Trustpilot, and new features. You can opt out at any time. Trustpilot Choose country United Kingdom About About Jobs Contact Blog Press Community Trust in reviews Support Center Log in Sign up Chrome App Businesses Trustpilot Business Products Plans & Pricing Business Login Follow us on Privacy Policy Terms & Conditions User Guidelines System status © 2019 Trustpilot A/S. All rights reserved. Cookies help us optimize your experience. They are also used for stats, social media, quality assurance and together with our partners, for marketing. By continuing, you accept this. Learn more OK, got it.”

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Posted 5 years ago

“Thanks. To answer your questions: 1) 10/10. Definitely been a very easy process to follow 2) Simple and easy to deal with, service to my door and I got what I wanted. Thanks! Pat”

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Posted 5 years ago

“The van is great thanks. I would score global vans a 9 From my first contact to the van being delivered the service was excellent.”

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Posted 5 years ago

“Hi David, On a score 1-10 I would have to say 10 I couldn't fault the service, From the very first phone call, to the delivery of the van, everything that I was told would happen , happened, great service and great staff Many thanks Stephen”

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Posted 5 years ago

Global Van Solutions is rated 4.7 based on 2,578 reviews