Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.70

4.7 Rating 2,559 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,559 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 19th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brahim was so helpful with my new van order”

Helpful Report

Posted 1 year ago

“Shocking service received by DAN BOND at global vans. Really responsive when purchasing, that soon changed. Ordered a van 3rd Jan with a 14 day delivery time. Hadn’t heard so called after 14 days to be told by DAN van has arrived & will be sent to be ply lined & someone from the delivery team will be in contact. A week goes by no contact from anyone, we call again as no reply by DAN via email, speak to a ‘very helpful’ salesman (didn’t get his name), asked about the van to be told we had been given the wrong information & mixed up with another customer. So we asked when ours would be arriving to be told ‘your guess is as good at ours mate. Could be today, next week or 4 weeks’. Very helpful info! So following day I call the delivery team speak to Chelsea, she was able to tell me it has been delayed 10 days. So 10 days goes by we call again, Chelsea tells me it’s been delayed another week & that she is unable to contact the suppliers to chase it up. So we wait another week, I call again. Speak to Chelsea to be told she has contacted the supplier, (last week she told me she wasn’t able to), & it has been delayed a further 2 weeks. We later then decide to cancel as now we are definitely being strung along. So I spend all day trying to ring, requesting call backs & emailing. No response at all. So I call off of a different number, my call was answered straight away & by DAN BOND himself who we have been trying to contact for weeks! SO THEY ARE ALSO BLOCKING PHONE NUMBERS! So anyone not getting a response, my advice use another number! So he tells me he will cancel the order, i questioned as to why he had ignored calls & emails for weeks, obviously this is because he had lied to us! A manager calls the next day to confirm the cancellation & it will be passed on to someone higher to decide wether we will get a full refund or a percentage! Global vans you have NO argument & no decision to make! We’ve purchased an ‘in stock’ van that you have failed to deliver! 11 days later we are still waiting a call, email or letter regarding our refund! REFUND OUR MONEY Shocking company & service. We’ve had not one update regarding our van, we have had to chase it everytime! managed to phone enough times before we placed the order! Perhaps try answering to customers as quick as you do replying to negative feedback! AVOID AT ALL COSTS do not waste your time or money on this conning company. Completely ruined our experience of buying a new van!”

Helpful Report

Posted 1 year ago

Hi Hayley, thank you for your feedback. I'm sorry to hear your order didn't run smoothly, I've asked a member of our management team to make contact. With regards to our phone system, once your order is confirmed by the supplying dealer your incoming calls will get routed to the relevant department handling the processing of your order, it won't go back to the sales person unless you request his extension. I hope we can deliver your new van as planned. Thank you for choosing to lease through us.

Posted 1 year ago

“Been waiting for a van since last March(22) told on numerous occasions they have a delivery date and when the date comes and goes just fed lies and told the van deffo exists and is Europe somewhere! Shocking service and won’t be using in the future”

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Posted 1 year ago

Hi, thank you for your feedback. As discussed your vehicle is built and on route from the factory, this has taken longer than expected but as soon as it arrives we'll get it straight out to you. I've asked the assigned sales manager to give you a call to discuss.

Posted 1 year ago

“Can number seven for our business was arranged promptly at a reasonable price by Jacob Meek. Good service and kept me updated through out the process.”

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Posted 1 year ago

“Geraint was absolutely on the ball throughout the whole process. He overcame a supply issue with a minimum of fuss, and my van was delivered promptly. Took the time to explain the good and bad of leasing a vehicle. Just gave me all the facts and left me to make my decision without any pressure at all. A very nice chap to converse with, and completely professional in every aspect of our dealings. A great service from start to finish!”

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Posted 1 year ago

“Exceptional service from Geraint. Sorted out a problem with the supply chain in short order, when I expected a much longer delay. Did exactly what he said he would do, when he said he would do it. Will definitely return to GV when I need another vehicle.”

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Posted 1 year ago

“Richard and Chelsea were brilliant all the way through the process. Brilliant service as always. Highly recommend them”

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Posted 1 year ago

“Ben has been excellent throughout the whole process, he asked me what I needed in a van, what I would be using it for and what was my budget. He recommended the Nissan van and it has been ideal!! He always answers my calls, emails and silly questions.”

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Posted 1 year ago

“brought a van and a car through RICHARD PRICE Sales Consultant Richard was outstanding in dealing with us as in the end we cancelled the van and went for two cars, he was more then happy to swap all paper work and reissue its been a pleasure working with Richard and the staff at global vans regards mark @ optimized metal”

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Posted 1 year ago

“Will never use again!! On buying my third vehicle through Global Vans, they were unwilling to assist with a fault with the vehicle only 4 days after it was delivered. When the windscreen heater was first used, the windscreen had a crack appear across it but they claimed there was no damage noted when it was delivered, so they wouldn't assist. They also claimed that the dealership that the vehicle came from were unwilling to assist. I asked for the details of the dealership and was told that they would not give me the details of the dealership that sold me the vehicle but no reason why not. As well as this, when the vehicle was first delivered, I had to ask the driver to take the vehicle to the local car wash as it was filthy. I'll never be going back to Global Vans for another vehicle.”

Helpful Report

Posted 1 year ago

Hi, thank you for your feedback. I understand you had your new vehicle delivered on the 9th February and signed the delivery note to say all was fine with the vehicle. You then contacted us on the 14th February to say you have a crack across the windscreen. We will always to try to resolve any vehicle issues, I can see you've raised your concerns to our complaints dept. who will contact you shortly. Thank you for choosing to lease through us and I hope we can supply you again in the future.

Posted 1 year ago

“Charlie was super helpful from the word go. Came up with different options which was great. A good deal was agreed and i am waiting for the van to arrive.”

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Posted 1 year ago

“I have been dealing with Charlie C for my new van, he has delivered great service throughout and kept me updated. I can’t fault the service at Global vans they are great at what they do, highly recommended!”

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Posted 1 year ago

“This is the second time I have come to Charlie Conway for a van. Both times, great service and great price. Thank you as always.”

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Posted 1 year ago

“Thanks global for my new van, I dealt with Gavin who was very professional and informative on the finance! Thanks again”

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Posted 1 year ago

“Bought a can of a very lovely man called Gino Necco. He was so helpful and explained everything to me”

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Posted 1 year ago

“Great company to work with and Gino was great to.”

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Posted 1 year ago

“Brought my van from a salesman called kris got my van after a delay (factory order) really happy and global offered me a price protection on the deal, saving me thousands”

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Posted 1 year ago

“all happy, quick and easy service from Geraint at global.”

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Posted 1 year ago

“Excellent Service From Brahim At Globalvans.”

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Posted 1 year ago

“Great service quick delivery Kris the salesman is always helpful”

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Posted 1 year ago

Global Van Solutions is rated 4.7 based on 2,559 reviews