Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.71

4.7 Rating 2,586 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,586 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

Write Your review

Tell us how Global Van Solutions made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Global Van Solutions 5 star review on 19th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“global vans were very helpful all the way through the transaction, despite my reservations about parting with my money before seeing my van, all the staff were helpful throughout phone calls were returned promptly and the van arrived on time in unmarked condition,I would unreservedly recommend global vans to anyone buying a new van Thank you John burton”

Helpful Report

Posted 5 years ago

“The van is running great as expected from a ford . I would score Global a 10 out of 10 This is due to the fact that right from visiting the web site to receiving the van I was dealt with superbly. Everyone I dealt with was polite , conscientious and professional. Nothing appeared to be to much trouble , and the whole process was conducted within the shortest possible time scale . Excellent job by all that were involved!!! I wouldn’t hesitate to use Global again and would most definitely recommend you to anyone. Many Thanks guys n girls”

Helpful Report

Posted 5 years ago

“We have spoken to a few "can dealers" who sadly had very little product knowledge. Robert P. at Globalvans was definitely the exception! Robert knew in detail what he was talking about, he is knowledgeable without condescension. Thoroughly pleasant helpful young man and a pleasure to do business with. Thank you Robert for going the extra mile to get us exactly what we wanted. 100% I DO recommend this person and his company.”

Helpful Report

Posted 5 years ago

“Robert P. Really helpful. Honest and reliable. He did exactly what he promised. Thank you.”

Helpful Report

Posted 5 years ago

“Global van! Waste of time ! They have no regards to customer services ! Happy to take your money and then not happy to supply a van! And blame ford for the delay and always an excuse! Like ‘the dog chewed my home work’ stay clear! Run by some fresh out of school students who don’t know the difference between hot or cold”

Helpful Report

Posted 5 years ago

Hi Laurence, thank you for your feedback. I've tried calling you to discuss but the phone number we have on file is disconnected. Please call and ask for Jack so we can discuss. I can see you ordered a Transit Custom in April 2017 and you took delivery in May 2017 but we have no record of any calls or emails over the past 20 months.

Posted 5 years ago

“The best company in auto industry, made my life change ,as I was struggling with my business and could not get any better deal because of my low budget ,and higher prices from other companies and non profasinalism .globel vans as a company and sales manager Ricky and sara in admin brought big happiness in my life , it might seems to other people just a good deal of purchasing a brand new and superb van,but for me it was a life changing deal because I was struggling allot with my low budget and supporting a family of three children and a spouse .and global van made us all happy as a family and got me back on track. So 1000 🌟 rating for globalvans as a company and Ricky and sara as an individual. Thanks allot.”

Helpful Report

Posted 5 years ago

“very very poor customer service, I was told I would have the van before Christmas and finally after being passed around the whole call centre I finally reached the manager. the manager was very nice and even offered to pay my vehicle road tax out of goodwill for them taking so long. which I got in writing. Only to find out they drive your van to you so it has to come with road tax, and when questioned he said he never said he would do that even though I have it in writing. its quite laughable at the fact I could get my refund quicker then I could a call back from them. This company is a JOKE they offer you the world and when it comes time to give you the lease you wanted there is suddenly credit problems and they cant do what they said they could do after takin £550 of your money to "secure the last van"”

Helpful Report

Posted 5 years ago

Thank you for your feedback. I've looked into your case and can see your credit approval was conditional on you providing certain paperwork and unfortunately you couldn't supply this so we agreed to cancel your order and refund your deposit in full. I understand this was very frustrating but as a credit broker we are obliged to request information that the finance company asks for, I'm glad we were able to cancel your order with no cost to you and hope you can find a suitable van elsewhere.

Posted 5 years ago

“So after waiting since before Christmas for the van, and the delivery date constantly getting put back, delivery date finally came today, and it’s the wrong van, when ringing to inform company it is the wrong van they tried to say it is the van and that I ordered a van that is in between dab and lab (there is no such thing)!! I ordered a SWB and they send a LWB, getting really fed up with this cowboy company now”

Helpful Report

Posted 5 years ago

Thank you for your feedback. I've looked into your case and can see you signed a order form for a L2 (LWB) Vivaro. On delivery of the L2 (LWB) you rejected the vehicle as you wanted a L1 (SWB). Our sales manager has called you to discussed your options and have agreed to switch you in to a L1 (SWB) and have sent you a revised order form to sign. We can only deliver what you order but we'll always try and help resolve the situation, I'm glad we could help get you out of the vehicle you ordered and into a new vehicle at no cost to you.

Posted 5 years ago

“Thanks for everything. We would definitely recommend your company and would score you 10. Everything from start to finish was excellent customer service.”

Helpful Report

Posted 5 years ago

“I'm giving 1 star on the bases that I have lost money and waited 2 months, I called after 4 weeks asking when will I get van as It was agreed I would have it 4 weeks in time so called and was told it's not in the country till December then 2 weeks befor December was told they now have the van and they have a registration for van and yes I got the reg, then was told a week later it has a recall so ok I understand being new, then I was told it will be ready for delivery on a Friday but then was changed when it came close to Friday and was told it will be delivered 12.12.18 which I was excited as I was starting to lose hope, on the 12th I waited in cancelling work which I am paid per day I work being self employed, so it got to mid day and I needed to goto shop so phoned and asked when will van arrive so I can be in. At 3.30pm I was told the van has been recalled?!!! Urm yes it had be recalled but was it not sorted?, I was not happy at this point as now I know I have to book another day off and lose double the money and that is if it even arrives so lost trust now and am on edge and pray it goes smoothly, i have been agreed as compensation I will get an extra £100 back from my deposit which is good customer service and better than nothing. I called up today 18th at 9am asking when will my van come and I can't get a clear answer as they don't know as the van is with another party, I then was called at 2pm and was told the company who has my van has 1000 of these vans to have a recall fix, my heart is sinking as now I am having to turn £1000s worth of work for the new year afraid i still dont have a van. Im losing confidence and now looking at other lease companies i wont name who out of respect but the reviews are better and they have my van in the showroom now and plus some and at a better price. I will update another review on the outcome. I would like to say that the communication and customer service is good and really friendly unfortunately there supplier is not relighable,”

Helpful Report

Posted 5 years ago

Hi Ben, thank you for your feedback. As discussed with our admin department there has been a big recall from the manufacturer on your vehicle model. Due to the high volume of vehicles affected the manufacturer is working through a backlog of fixes to get the vans sorted ready for delivery. They are giving a daily hire van financial contribution so you're not out of pocket, We are speaking to the manufacturer every couple of hours and will keep you informed on the revised delivery date as soon as it's confirmed - the manufacturer will let you keep the hire van until that point. Apologies for this inconvenience I understand it's very frustrating, please rest assured that we pushing to get this resolved ASAP.

Posted 5 years ago

“10/10 very friendly and helpful.”

Helpful Report

Posted 5 years ago

“Good service and kept me up to date throughout the process”

Helpful Report

Posted 6 years ago

“All good thanks and yes i would definitely recommend global vans to a friend.”

Helpful Report

Posted 6 years ago

“Score 8 The reason good service”

Helpful Report

Posted 6 years ago

“On a scale from 1-10 I would be pleased to recommend Global Vans to a friend 8 out of 10. This was was thanks to my Sales Consultant's Connor Lester's patience with any questions or queries I had, and was always helpful to go that extra mile. Thanks for all your help. Regards Dean Bartley”

Helpful Report

Posted 6 years ago

“10 out of 10 Loveing my new van its making a big difrence to my business and Iwill definitely recommend Global vans thanks for all your help in getting me kitted out with a new van. Regards James Johnston.”

Helpful Report

Posted 6 years ago

“Yes everything is good, !. 10, no problems at all Thanks Jane”

Helpful Report

Posted 6 years ago

“Global gave me a fantastic deal from the start, and it was delivered in super quick time. And I must mention Ben and Verity as they were superb with their customer services.”

Helpful Report

Posted 6 years ago

“Jack and Amanda were both very helpful and the whole thing from start to finish was very easy and stress free”

Helpful Report

Posted 6 years ago

“This was my first dealing with Global Vans, was immediately iimpressed with the helpful friendly service that Stuart gave me, told him what we required, he gave me several options, and we decided to get a Transit, so far it’s very good, well equipped and finished, drives really well, will definitely be getting our next van from them, I’ll give 9 out of 10, the reason was a few mistakes on the contract which delayed the delivery, but otherwise very pleased.”

Helpful Report

Posted 6 years ago

Global Van Solutions is rated 4.7 based on 2,586 reviews