Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.72

4.7 Rating 2,762 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,762 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very happy with my van. Later than expected delivery Not clean on delivery I would recommend to a friend and would rate your service as good.”

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Posted 7 years ago

“Tony from global vans has been absolute fantastic & made things much easier. Thank you SFB”

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Posted 7 years ago

“Bought a van in February that was to include fitted Fog Lamps for £150. Was told the day before delivery that the dealer had not had time to fit them but will send someone to me to fit after delivery. I am still waiting 5 months later. The after sales is none existant, simply do not care. Small claims court is imminent.”

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Posted 7 years ago

Hi Raymond, Thank you for your feedback. We're sorry for the unsatisfactory delay with your Fog Lamps. Please rest assured we are liaising with supplier to get this issue resolved for you as soon as possible.

Posted 7 years ago

“Connor Lester is a saint, Absolutely excellent service by him. All my requirements were met. Also the van turned up 2 days early so massive thumbs up for that. Thanks very much global vans!”

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Posted 7 years ago

“I have now given 5 star rating from the 1 I previously posted. Not one for complaining so I found this difficult to do, but I was expecting a new van within 10 days. However we now have the van and are really happy. We have sorted things out and just the fact this van was needed urgently made the wait hard to bear. We totally understand that 10 days is like waving a magic wand but I am sure we will be using global vans again in the future as staff are polite and always answer calls quickly. Thank you Kriss, Mark and Marie we got there in the end and paperwork is so easy with you guys. Yes I would recommend”

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Posted 7 years ago

“Over a month for delivery then when it finally turns up it's not got the factory 13 pin towbar I've been charged for but an aftermarket 7 pin that wasn't code properly then after a further 3 weeks to sort it out global start ignoring my calls after I ask for the difference between the two to be paid back (170pounds) yet again im waiting for a call back from complaints dept I got the van in March still not sorted never again will I use these Cowboys”

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Posted 7 years ago

Hi Wayne, thank you for your feedback. I can see you ordered a Ford Transit Custom on the 16th March and received delivery 15 working days later. Your vehicle was from central Ford stock and didn’t have a factory tow-bar fitted at time of order, I can see from the telephone recordings our salesman said he could supply an aftermarket one or we could factory order you a vehicle with a tow-bar which would have taken approx. 14 weeks, this didn’t fit within your take scales so we supplied the aftermarket one. I can see the engineer from the aftermarket supplier came out after delivery to resolve the issue with the 7 to 13 pin, we do apologise for any inconvenience this caused. Thanks once again for the business.

Posted 7 years ago

“score 9/10 is our view and its simple everyone your admin and sales team where first class from start to finish.”

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Posted 7 years ago

“We were told we could lease a van on the 11th May 2017 that would be delivered free to our door within 7 to 10 days. Great just what we needed so we paid deposit and order was placed on the 12th May 2 weeks later we are told we are told van is in Bristol just waiting for reg number which should be 2 days. Repeated phone calls and broken promises. Told people will phone the next day even though that person is on holiday. 2nd June after stressful calls I have 2 reg numbers as there has been an error. Signed lease agreement urgently so as to get a delivery date great we think the van will be with us soon. No we will find out next Friday 9th June a date for deliver as it's not in the dealership at all and it's not been ply lined. We now have to hire a van as we can't run our business without one. I have never been treated this way before. How un professional. Don't be mislead by the advert NEW VAN IN 7 to 10 DAYS IT DOES NOT HAPPEN!!!!”

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Posted 7 years ago

Thank you for your feedback, I’m pleased we have now resolved the issues and thank you for the revised 5* review above.

Posted 7 years ago

“10 Very prompt and very fast in delivery and colaboration. Trusteful.”

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Posted 7 years ago

“We had a fantastic experience with GlobalVans and Jordan Nash in particular. From a scale of 1 to 10 the experience was an easy 9/10. Personal/Professional experience has taught me we can always do better :-)”

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Posted 7 years ago

“Global vans were great from the start. Special thanks to Jordan and Kelsey. Everything has gone very well, they have kept me up to date every bit of the way. I received my Ford Ranger Wildtrak within 2weeks as promised with all the correct extras and I'm very happy with my choice and overall van condition. They are very responsive to calls and emails, this is my first van hire so I can highly recommend them to anyone else looking to go down the business hire route.”

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Posted 7 years ago

“10/10 Excellent service”

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Posted 7 years ago

“Great customer service, berry happy”

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Posted 7 years ago

“they listened they were not pushy they gave us time to think and decide and a very very nice man "Justin so polite and knowledgeable about his job, thank you”

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Posted 7 years ago

“Great service. Kept up to date all the way through the process. 3 weeks my new van delivered to my door. Fiat Talento. Nice. Good work team.”

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Posted 7 years ago

“I would have no hesitation in recommending Global Vans to friends and family, the service from start to finish is brilliant Tony your extremely helpful salesman organised exactly what I asked for, the van was delivered when he said it would be. The delivery driver was so helpful also I couldn't ask for more.”

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Posted 7 years ago

“Jason was brilliant, honest, genuine and very helpful, everything seemed very easy! Definitely recommend global vans!”

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Posted 7 years ago

“Brilliant service Excellent service from day one. Highly recommended well done Mark.Shore Sales”

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Posted 7 years ago

“Here's the facts of my journey with global vans. I ordered a Citroen van in graphite grey. They took a deposit to secure that van. About a week later they phoned and said they no longer had the physical stock in. I eventually settled on a van. Van as supposed to arrive on a Wednesday and when I phoned at 1650 they said it hadn't been done in time and would be delivered tomorrow. Drove the van 13 miles and a total loss of power occurred. What happened from then is that they have simply booked it in for 5 days' time and not cared to get someone working overtime to sort the problem out. Still waiting and paying for a van I don't possess. Couldn't be more disappointed about the lack of callbacks. I was repeatedly promised callbacks within a certain amount of time and it never happened. They'll no doubt come up with excuses as to why such and such has happened and the courtesy vehicle is enough but ultimately I was given a faulty van, late and it broke down on the motorway.”

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Posted 7 years ago

Thank you for your feedback. In very rare circumstances brand new vans can develop faults which were not discovered when the franchised manufacturer dealer carries out their pre-delivery inspection. Although it is rare I understand how frustrating it is when you receive a brand new van for it to then develop a fault, we do try to do everything possible to fix the issue quickly and provide a courtesy van whist your van in off the road. I can see that you are in regular contact with our after-sales department to get the issue resolved and to get you back in your van as soon as possible, we do apologise for the inconvenience caused and will do everything in our power to resolve.

Posted 7 years ago

“Bunch of incompitant idiots! Sold a citreon berlingo van with sat nav?!?!?!? Was told it's built in and it comes as portable crappy one u can buy for 45£! Mis sold completely and spoken rudely to by the stupid manager. "Told it comes with sat nav and I've got on" Go straight to dealer coz these guys are rubbish!”

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Posted 7 years ago

Thank you for your feedback. I've had a look into your case and listened to the phone calls where the specification was discussed with the salesman, I can't hear any reference to the satellite navigation system being built into the dashboard. The Citroen Berlingo Enterprise comes standard from the factory with a sat nav and tracker system which sits on bracket to the right of the dash, it's an advanced system but Citroen do not offer an integrated system, i'm sorry if there was any confusion.

Posted 7 years ago

Global Van Solutions is rated 4.7 based on 2,762 reviews