Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.71

4.7 Rating 2,593 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,593 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 19th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have and will continue to recommend your company to all who enquire about my van in the Spitalfields London Veg Market. From day one to delivery your staff have been excellent with all the help and information about my purchase with no problem that could not be solved. Special thanks to Gemma , Andy ,Francis and all others behind the scenes Global Vans Highly Recommended.”

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Posted 9 years ago

“I just wanted to say the van arrived yesterday, very happy with it and with the service I have received from you guys at Global.”

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Posted 9 years ago

“I am very pleased with the Transit and Global vans have already recommend yourself to other contractors.”

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Posted 9 years ago

“4 months and I still do not have my van! Quicker to make it my self and now the finance documents have arrived the price is a lot more then me and the sales man agreed on before I paid my deposit. 10 DAYS FOR A VAN! TRY TWELVE WEEKS AND STILL WAITING! Don't worry my review will not be just on your site!”

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Posted 9 years ago

Hi Neil, thank you for your review. One of our team will call you this morning to go through the figures, I've had a look at the signed order form and the finance documents and I can't see any difference between the two figures. Regarding the delay on your vehicle, I've have a look through the file notes and you placed the order on the 12th June 2015 with an estimated delivery date of the 18th July 2015. This estimated delivery date did fall back to early August when you spoke to our sales manager Simon on the 7th August and it was agreed you would prefer to wait until the new number plate to take delivery. The new 65 registration plate is out on the 1st September so Ford are preparing your vehicle for delivery at the earliest possible date for the new plate. As discussed you'll have a phone call today to go through all these point.

Posted 9 years ago

“I am very pleased with my new truck and global have been very helpful thanks very much will recommend you without doubt”

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Posted 9 years ago

“10/10 Seamless service and good value for money.”

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Posted 9 years ago

“We are fine and enjoying our Skoda. I absolutely love it and so does my husband. We sold the van to a private customer and paid off the lease, I must say that Justin from Global Vans was very helpful with getting the settlement figure for us and helping me with the documents as I didn't know how to fill them in. He was absolutely an angel. I'm happy to provide a good feedback to Global Vans. On a scale 1 to 10 im giving 10 as for recommending you to a friend or anyone else. The reason is that you were very helpful and everything was explained to me properly and in an easy way specially that I was so stressed out worrying that i will not understand something or make a mistake. With your help the whole process of getting a new car was not complicated at all. Of course if I know anyone who wants to buy a van or any other car I will definitely recommend Global Vans.”

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Posted 9 years ago

“I have to say i feel that Global Vans are someone i will deal with again, i even recommended them to a worker at a bank who was dealing with a money transfer. I did this for the following reasons the sales staff were very honest they did not try and sell me any extras that i did not need even though i was the one who wanted the extras put on the van. They saved me hundreds of pounds. I saved over 5 thousands on the van itself as another dealer want it 5 thousand more for the same van . Each time i called Global Vans with a query the staff team they were very polite and i felt they worked hard on my behalf. I will meet lots of people in regard to my job and i would recommend 10 out of 10 For Global Vans to hire lease or as i did buy a van the price was great for the van. So thank you all”

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Posted 9 years ago

“I would recommend you. On this occasion score is 8/10 as was a cock up on the first van you sold us.”

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Posted 9 years ago

“I would recommend Global Vans 8 out of 10 as the whole process was quick and easy.”

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Posted 9 years ago

“The van is great thank you. I would definitely recommend Global Vans. You have made buying a new van really easy. There has always been someone on the end of the phone willing to help.”

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Posted 9 years ago

“Absolutely love the new van, was very very happy with the service I received from your company & in particular Jordan Nash, what an exceptional Young man, nothing was ever too much trouble, always, always returned my calls & replied to my emails, even if it was the most ridiculous question. He is an asset to your company & made me feel that parting with the best part of twenty five grand was the best thing to do. Lol. I had tried a few companies before Jordan & your company was recommended to me by a fellow work colleague & I'm so glad I did. Wouldn't think twice about recommending your company or service to any one who asks. Give Jordan a big pat on the back & a wage rise.”

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Posted 9 years ago

“the van is ideal for my purposes, on a scale of 1-10 definitely 10- jodie was very good from initial enquiry i never felt under pressure and she took a lot of time to tailor the package .i was always kept informed of progress of the order and delivery was spot on , i have all ready had interest shown in the package by work colleagues so hopefully we will all benefit”

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Posted 9 years ago

“10 out of 10. The service I received was fantastic very quick and very professional straight to the point and I'm very pleased with my new van thank you”

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Posted 9 years ago

“Justin who we bought the van from was very efficient, polite and helpful. The reason for the low score is because we had an original delivery date of April for delivery of the van which after two weeks of ordering was changed to May 15th. We were then given two more postponed delivery dates, with the van eventually being delivered on Monday 20th July. Nobody informed us that the delivery date was postponed and we only found out by phoning up to see where the van was after the delivery dates had passed. I understand that the delays were caused by Ford not meeting their deadlines, but we ordered from Global vans, because we were assured that because you had pre-ordered vans in December, it would be delivered in 6-8 weeks. the vans were ordered beginning of March, so were expected to be delivered mid April. To wait another three months was a joke and because of this I wouldn't recommend or buy another van from you again. This is a shame, as all other aspects of the service, including Justin and Amanda, were excellent. If we'd been made aware from the start that there may be double the expected lead time, it might not have been so inconvenient and annoying.”

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Posted 9 years ago

Hi Eter, thank you for your feedback. I agree the time scale of the delivery was very disappointing, you ordered the vehicle on the 19/03 with an ETA of May and finally took delivery on the 20/07. Ford did have problems with overwhelming demand on their Transit Custom which did delay your delivery. Looking through the records, I can see we contacted you on the 23/04 by text as we couldn't get through on the phone to explain the delay, we then spoke to you again on the 2/6 to inform you of the further delay, and again on the 15/6 and again on the 30/6. We do pride ourselves on our communication throughout the order process so I do apologise if you feel we didn't update you as expected. I do hope you enjoy your new van and thank you for all the business.

Posted 9 years ago

“10/10 2) I am very happy with the service we received, there was always someone to speak to, to update me on what was happening. Everything was explained clearly and the sales person Mark was always on hand to answer any questions. The price was very reasonable, and Mark was also helpful in getting me a better price when I had another offer elsewhere. We haven’t received much more information from the finance company, but your admin staff said that they would be in touch within a week after delivery…although I shouldn’t complain about that as they haven’t started taking payments yet! ?”

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Posted 9 years ago

“Good service, answered all questions thoroughly.”

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Posted 9 years ago

“I would rate you a 10 because of good customer service and good value for money”

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Posted 9 years ago

“ten out of ten excellent service loverly people to talk to i will be back for my next van without a doubt thankyou”

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Posted 9 years ago

“I'd give you a 10 - Easy, quick, helpful etc etc. In fact already recommended you to a friend!”

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Posted 9 years ago

Global Van Solutions is rated 4.7 based on 2,593 reviews