Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.70

4.7 Rating 2,555 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,555 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 19th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brahim has sorted another van for our fleet. He is always there to help and very professional”

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Posted 11 months ago

“Very helpful and polite, good customer service, would recommend”

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Posted 11 months ago

“Excellent speedy service and good prices from Ben.”

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Posted 11 months ago

“was really happy about their service specially Mr.shabs .He is very honest and approachable that we can see very rarely nowadays.”

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Posted 11 months ago

“I was promised a van in stock with 2 weeks delivery. After paying and placing the order, the 2 weeks promised for the van delivery proved to be just dust in the wind. During that time nobody from Global Vans reached out to tell me that there are delays. Nobody. As the order is well overdue for delivery upon chasing them they were unable to confirm a delivery date. Their communication was blunt, defensive and lack of any sort of customer empathy. Obviously not knowing when I can get my van I have called them to ask for a refund. And they have refused to provide me with that although they have not delivered the order. I was told that as per the contract I have signed they don’t provide a refund. And I was made to feel bullied by the senior salesman I spoke to. I recommended that you try somewhere else as their service is simply appalling and they seem to be horrible to deal with. There’s no focus whatsoever on the customer and should I have known about the possibility of this extremely unpleasant situation, I would have avoided them 1000%. Very eager and greedy to take your money, inexistent customer support after.”

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Posted 11 months ago

“Very informative and prompt service”

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Posted 11 months ago

“Jonny made the whole process very easy. Will 100% use again”

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Posted 11 months ago

“Wont let you leave a 1 star review Pile of pants.... False promises... Van painted by stevie wonder... Over 80s woodchip I wish I was a decorator would be very novel .... Ebony Over ivory is the best description missed patches and paint so thin it looks white when viewed from below and dents and scratches maybe I should donate it for sensory therapy....”

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Posted 11 months ago

Hi, thank you for your feedback. I understand you've been in conversation with our resolution manager who liaised with the supplying dealer to help resolve any issues. I can see you then took the issue to the BVRLA who have advised you of their findings.

Posted 11 months ago

“I am very pleased by the prompt service and care shown by elliot sorting my van requirements .”

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Posted 11 months ago

“It was a pleasure dealing with Josh, he was completely honest and transparent whilst offering the best deal for our business needs. Excellent service and excellent price.”

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Posted 11 months ago

“Global Vans is great at making the process of acquiring a vehicle to suit your needs simple. Stewart Mallet from Global Vans is a great example. I had told him my situation and what I was looking for and that was what was achieved, not the average sales approach every company seems to have. My questions were answered clearly and in a way I understood as well as every option and detail being made clear to help me come to an informed decision.”

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Posted 11 months ago

“Shabs was extremely helpful made the process easier and smooth thanks for the help”

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Posted 11 months ago

“James was really helpful in sourcing our new van”

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Posted 11 months ago

“Delighted with my new van from Andy!”

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Posted 11 months ago

“Charlie was very helpful and polite. Would highly recommend”

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Posted 11 months ago

“Rhiannon was really helpful - would highly recommend”

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Posted 11 months ago

“Very happy with van delivery. John m was our salesman and answered all of our questions”

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Posted 11 months ago

“Delta with Connor to get a new Ford transit connect. He made it very simple and got the van delivered quickly.”

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Posted 11 months ago

“Christian was very helpful and professional”

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Posted 11 months ago

“Christian is a genuinely the nicest person I’ve dealt with. Always there to answer my questions and guided me throughout the process”

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Posted 11 months ago

Global Van Solutions is rated 4.7 based on 2,555 reviews