Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.72

4.7 Rating 2,771 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,771 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent service,very helpful staff.”

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Posted 9 years ago

“The van is great thanks so much for sorting everything I am a very happy customer. I will be recommending you personally to anyone who asks about buying a new van! Many thanks Sam”

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Posted 9 years ago

“Great support from the start and great customer service. I would not hesitate to use them again.”

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Posted 9 years ago

“Jodie, Thanks for clearing that up so quickly, and for all your help and assistance during the purchase - it's much appreciated and been a pleasure dealing with you, I will definitely be recommending your services.”

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Posted 10 years ago

“Faultless. The whole experience was brilliant , silliest question answered ,more than happy to help.I would recommend this company to anyone. As you run a business time and punctuality is important and this company did that, delivered the van on time . The only little niggle, was when the van got dropped off ,the delivery person wanted my wife to take him to the nearest train station (20 miles away )which I thought was a bit odd , thinking that there would be two people too drop off and return in another van.”

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Posted 10 years ago

“Excellent price and service from Jodie in sales - a little disjointed in organising delivery but overall good rating and I will use Global Vans again if they have a similar deal available ML”

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Posted 10 years ago

“Hi Gemma, I just wanted to thank you for all you help this is the first van I have leased and I didn't have a clue what I was doing and the only reason I picked global vans was because you were so good at explaining every step of the procedure to me. My brand new van arrived yesterday like clock work and I could not be happier and for that I thank you Gemma. I hope when I have to renew in 3 years time you are still working for global to do my renewal!”

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Posted 10 years ago

“great experience, everyone i spoke to was polite and helpful and we got the van with two weeks, excellent service.”

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Posted 10 years ago

“From enquiry to delivery the service was excellent. You have a very good team and it really does make a difference.”

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Posted 10 years ago

“I was so happy with your help getting my new van you were helpful and efficient in sorting and answering all my questions and I will and have been recommending u to all my work mates Thank u very much and my new van is quality”

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Posted 10 years ago

Thank you for the kind words, I hope you enjoy the Citroen Berlingo. I'll pass on your remarks to your sales person, Jodie will look after any of your friends.

Posted 10 years ago

“Took a long time to get the paperwork sent to me then i had to return it before they would give me an idea of when i would get a delivery date.”

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Posted 10 years ago

Hi William, thank you for the feedback. I've had a look at your file and I can see you placed the order on the 25/11 and we sent you the finance docs on the 4/12, the notes on the file say we were chasing for your driving licence during that period so we could generate the finance docs, unfortunately we do need your ID before we send the paperwork out to you and we only received it on the 4/12. I hope you enjoy the Citroen Berlingo and the delay didn't cause too much of an issue. thanks again for the business.

Posted 10 years ago

“I was extremely impressed with the total package from Globalvans from start to finish. At no point was there any element of hard sell as the prices spoke for themselves. I was kept informed at every step of the process and within ten days we had a fantastic brand new van delivered to our door by an extremely friendly young man - excellent!”

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Posted 10 years ago

“Ordered 2 vans, 1st van arrived 2 weeks late, with damage on the door and none of the extras I ordered fitted. It took another 2 full days where the van could not be used for them to fit all the extras. 2nd van arrived 4 weeks late after multiple excuses (supplying dealer sold the van to someone else, transporter was involved in an accident and van damaged beyond repair etc etc etc. I think they must have a book of excuses that they use to fob customers off). The van finally arrived 4 weeks late, not the model I ordered and again with extra items ordered not fitted. Took another 2 weeks and multiple phone calls to get it sorted. When the reversing camera finally did get fitted the screen fell off the very next day. Not impressed at all. I feel I have been lied to from day 1 on both vehicles, the prices agreed have changed a number of times from ordering to delivery. They promise you the world and then when they have your order finally get round to telling you the truth rather than what you want to hear. Had I known what hard work dealing with these poeple was going to be I would have saved myself a lot of trouble and ordered straight from my local Ford Dealer.”

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Posted 10 years ago

Hi Darren, firstly thank you for ordering three Ford Transits, your business is very much appreciated and I do apologise that we've let you down. Having a read through your file notes I see the original order was placed on the 24th September and you took delivery on the 16th October, that was a three week delivery timeframe which I can see is a week later than originally quoted. Ford vans do typically take three weeks, we can speed this up with a quick turnaround of finance documents but unfortunately we didn't received the signed docs back from you until the 30th September. Regarding the non fitment of aftermarket accessories we did contact you on the 10th October to inform you of a delay in fitment and gave you the option to delay the delivery date so we could get these fitted but you requested to continue with the originally delivery date and to fit the parts afterwards as you had a sign writing company booked in. We did get these fitted a couple of days after delivery to your satisfaction. I understand it can be frustrating when delays occur and do apologise if you feel we have mislead you at anytime, we will review these processes and ensure we implement procedures to minimise the potential of this happening again. Thanks once again for placing your third order with us, I will personally ensure everything runs smoothly.

Posted 10 years ago

“The leasing of the van was a seamless process with excellent customer support, I would only recommend that the customer choose the date of the direct debit payments, as that final stage is less structured and now we have a direct debit going out on the 26th of the which is 4 days before pay day so have to remember to have enough available funds.”

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Posted 10 years ago

“Excellent service. Ryan worked hard to find the best deal for me.l would recommend them.thanks”

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Posted 10 years ago

“This is my second time I have used your services and I have found you to be excellent on both occasions”

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Posted 10 years ago

“It is a great company, very friendly and professional guys. I am verry happy with my van and the service I received. Thanks Nayden”

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Posted 10 years ago

“I would like to say a big thank you to Ryan Barlow at Bristol who has made the entire process a breeze. With his knowledge on the vehicles he helped guide me to the best suited to my needs and there wasn't anything he wouldn't do for me, he even replied to a query I had on a sunday, need I say anymore!? He was an absolute pleasure to talk to and would most certainly recommend him and the rest of the global vans team and will certainly be ordering more vehicles from them as my business grows.”

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Posted 10 years ago

“good”

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Posted 10 years ago

“ALL GOOD, CAN'T FAULT IT, VERY HAPPY WITH THE SPRINTER, MIGHT NEED ANOTHER IN A FEW MONTHS. CHEERS”

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Posted 10 years ago

Global Van Solutions is rated 4.7 based on 2,771 reviews