Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.70

4.7 Rating 2,570 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,570 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 19th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spoke to sales rep Kieran Swain, ordered a new van effortlessly, clear explanation of everything. Answered all queries and replied to emails very quickly.”

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Posted 2 years ago

“Amazing customer service, would 100% recommend Global Vans”

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Posted 2 years ago

“Excellent from start to finish. Dan was very knowledge and helpful, which has resulted in our vehicles being delivered quickly and on time. Thank you”

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Posted 2 years ago

“This review is for Robert Prideaux, Robert was an absolute gent. I not sure there are enough words to describe how great a man he is and such an asset he must be to Global vans. We previously had a van on order which unfortunately fell through due to issues on suppliers through Global vans (Nissan NV400) delivery times were put back time and time again, we gave Robert the call and told him the situation he was deeply sympathetic to our situation a we run a Plumbing and Heating Business. He the apologised for this although it had nothing to do with him, he then dealt with the problem and then within a matter of two hours and true to his word he found us a new van which was in fact a better deal. What a guy!! On behalf of James and Joanne we would like to thank and wish Robert all the best for the future he is an asset to Global vans.”

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Posted 2 years ago

“Customer service was great I dealt with Tony Hockley who was excellent This will be the 2nd time I have used this company and would not go anywhere else”

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Posted 2 years ago

“Spot on from the first call to last, will be going back again thank you global vans and Gino”

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Posted 2 years ago

“Delt with Connor great communication”

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Posted 2 years ago

“Excellent service, I have now purchased my van after leasing it, First class aftersales, Many Thanks to Tony Hockley, always on the end of the phone. Highly Recommend”

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Posted 2 years ago

“Well Done ! Justin Teixeira Vaz You have done a spectacular job Very pleasant and well spoken with good manners Thank you for all your help and I look forward to working with you in the near future”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Cannot fault from start to finish Will certainly be buying all my vans from yourselfs”

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Posted 3 years ago

“Charlie Conway was very helpful and informative. We were kept informed and updated all the way through the process. Charlie was always available to answer any questions. We will definitely use Global Vans again in the future. Highly recommend”

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Posted 3 years ago

“Steve Trapnell is always really helpful and efficient , a pleasure to do business with .”

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Posted 3 years ago

“It’s been an absolute pleasure dealing with Robert at Global Vans he’s made the whole process run smoothly from start to finish and has tried his upmost best to go above and beyond to get me sorted. I’m absolutely over the moon with my new van. I’ve been dealing with van companies for number of years and this has by far been the best experience. If I’ve had any questions they’ve been answered no beating round the bush. I would very highly recommend this company, and will definitely be dealing with them in the future.”

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Posted 3 years ago

“I think the customer service was brilliant I’m satisfied. The delivery was good right on time. And the price I think worth it.”

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Posted 3 years ago

“Nile Alvaranga was a fantastic help in sourcing us our dream van. He was very patient and helped us narrow down our shortlist to get the best possible van for us for an excellent price. Would highly recommend him to anyone looking for a new van.”

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Posted 3 years ago

“Jamie Griffiths was extremely professional and respectful in dealing with my questions I was extremely pleased with the knowledge and detail that Jamie had which gave me confidence in ordering my new van. It really was a pleasure and truly a great experience because of the way Jamie kept me informed and swiftly progressed the order keeping me informed at all times Brilliant well done to Jamie”

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Posted 3 years ago

“Terrible communication mixed with a complete lack of appreciation for existing customers. I placed and order for a vehicle and was told delivery of said vehicle would be within 4 weeks of order. Paid £550 deposit, secured vehicle. I was asked to sign the lease agreement without having a confirmed delivery date, which i did not do. 10 days went by and still no sight of a delivery date. subsequently i cancelled my order as it wasn't looking likely that my vehicle would be delivered any time soon and i could source one elsewhere within the time frame that i wanted. Robert Prideux, Global vans sales manager, agreed to refund my deposit in full, recorded, on a phone call. did this happen, no, of course it didn't and they are denying any of this conversation taking place and are refusing to supply the recording. Now being ignored from management of Global Vans. Just to add, I am still a customer of theirs with a current vehicle and have been for over 4 years, have recommended them to multiple businesses as we are all local to Bristol. Never will I use GLOBAL VANS again. Very poor service and behavior.”

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Posted 3 years ago

Hi Jordan, thank you for your feedback. I can see you ordered a Ford Ranger on the 24th August with a 3 week lead-time. The vehicle was ready for delivery from the 14th September. Reading the notes you asked to cancel the order on the 6th September for due to a change of circumstances in your business and you would come back when you were ready to order again. We agreed to keep your deposit on file to use again in the future. There are costs in cancelling vehicles and we always try to minimise these. I hope we can supply you again in the future.

Posted 3 years ago

“I knew the type of van I wanted and Global was able to deliver .”

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Posted 3 years ago

“Gavin was a great help in supporting me in choosing my new Van - would highly recommend using this company for your next van!”

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Posted 3 years ago

Global Van Solutions is rated 4.7 based on 2,570 reviews