Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.71

4.7 Rating 2,578 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,578 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 19th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my new van, I was confused about the whole process(leasing) at first but Robert and the rest of the team talked me through it and explained everything and I couldnt be happier, even in times like this the process was quick and simple , I’d definitely recommend them... thanks again 👌”

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Posted 4 years ago

“Thank you for a fabulous service ! Fast delivery and great customer service from your team. Thank you :) and thank you Tillie for your help”

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Posted 4 years ago

“Great customer service from Tillie she explained everything very clearly and kept me informed regularly Delivery was quick to. Would definitely recommend”

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Posted 4 years ago

“Th customer service was amazing Tillie was amazing we understood everything she told us. Deiwa quick straight forward. Thank u Tillie for all your hard work”

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Posted 4 years ago

“Called to receive a quote and heard nothing back.”

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Posted 4 years ago

Hi Mr Gordon, thank you for your feedback. Looking at our call records to you I can see three telephone conversations with Scott in our sales team, I hope we can supply you with your next vehicle.

Posted 4 years ago

“PLEASE BE AWARE DONT use these clowns totally ripped me off of £550.00. Started the agreement quite well good corespondent from Ben, I made it quite clear we didn’t need the van until early June due to the pandemic. Then the trouble started 2 weeks to respond to emails! Requested Ben to contact me regarding an update on the images of the van which I was promised to confirm that I was happy with my purchase ( still waiting for that) The correspondence is really shocking with this company I know we were in the middle of the pandemic but 2 weeks to receive an email ? staff were working from home so I was told. Then I received an email from Zoe to say the van was ready for delivery! By then I had had enough and asked for a refund. 2 weeks passed then I received an invoice for £550 for the cancellation of the the vehicle. This was so called a holding deposit which I was Promised to be REFUNDED on completion or change of mind. I Chased up my refund that’s when Tony the director got involved he got the most ARROGANT ATTITUDE tried his BULLY BOY TACTICS HIDING BEHIND THE PHONE SHOUTING AND SCREAMING down the phone, basically told me IN HIS WORDS to do whatever you want! you wouldn’t get a penny back. You can pursue through your credit card company or the financial ombudsman You have no chance. Please be aware this is shocking behaviour from a so called Director. This review will be edited when I receive my refund back. If not it will be left on multiple social media platforms.”

Helpful Report

Posted 4 years ago

Hi Mark, I can see you ordered a Citroen Berlingo with options fitted on the 30th March, with an expected due date of 20th April. You then requested for the order to be put on hold until June which we agreed to and then when we went to arrange delivery in June you advised you wanted to cancel. We kept a brand new £15,000 vehicle to one side for you for three months, unfortunately there are costs involved when you then decided to cancel a bespoke vehicle, we try to keep these to a minimum and only charged you £458.33+VAT to cancel, the costs in re-homing the vehicle were a lot more.

Posted 4 years ago

“Be careful with this company, I ordered a van for my business partnership and was told it had to be registered to one person. I wasn’t told that it would make that person (me) liable if things didn’t work out. I am now stuck with a van for another two years. I have spoken to the finance company regarding the mis-selling of this policy and they passed it on to the appropriate section at Global Vans nearly 3 months ago yet I have had no response whatsoever. I’m now taking it up with a specialist solicitor who deals with mis-selling. Have always hoped that GV would come up with a fair compromise... but nothing so far. STEER CLEAR!”

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Posted 4 years ago

Hi Steve, thank you for your feedback. I have asked our resolution manager Lisa to give you a call to discuss the issues raised. We'll work with you to get them resolved. thank you for your business

Posted 4 years ago

“Customer service was 10/10, a women by the name Tillie dealt with my phone call and was very please and how quick she managed to provide are delivery, Reccomend highly of this service and will be providing the name of Tillie to deal with the situation”

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Posted 4 years ago

“Like to say thank you tillie for helping me though out my order, very helpful and efficient company highly recommend”

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Posted 4 years ago

“This company is amazing! I dealt with Tillie Milkins she was brilliant. Also speedy delivery will definitely get another vehicle soon”

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Posted 4 years ago

“Would highly reccommend the Company, very professional and good level of service from Tillie Milkins thank you so much.”

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Posted 4 years ago

“Tillie was really efficient and delivery was really fast will definitely use this company again”

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Posted 4 years ago

“Absolutely brilliant tillie was a massive help in me getting my van very much appreciated”

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Posted 4 years ago

“Absolute shower, leased me a second hand van, pre registered vehicle with miles on the clock, i paid for a brand new vehicle, be careful.”

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Posted 4 years ago

Hi, thank for your your feedback. You took delivery of the van on the 9th August 2019 with 136 miles on the clock (which was the mileage form the dealership to your address). I've just double checked with the DVLA and the vehicle was registered on the 9th August 2019. Please let me know what the issue is. Thanks

Posted 4 years ago

“Thank you Rob and GlobalVans, I was made aware that there could be delays due to the current working issues with COVID(thankfully mine wasn’t) amazing how the bad reviews seem to be over the last 3 months. Thank you Global !”

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Posted 4 years ago

“WHAT A JOKE OF A COMPANY PLEASE DO NOT USE”

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Posted 4 years ago

Hi Mathew, thank you for your feedback. I understand you are in conversation with our resolution manager regarding your van not having the load length that you expected, it is the exact van you requested but we will work with you to find a satisfactory resolution. Thank you for your business.

Posted 4 years ago

“2 hours ago This is a worst company I have come across in my life. Very unprofessional and will sell you bunch of lies just so they can sell you a van. First they will be selling you something using old brochures so the spec of your van will be different from what you recive and they will blame their computer system for it. After I have signed the finance papers they could give me a delivery date coz they where waiting for a dealer with was not true as I found later they new the date. So one monday morning the van just showed up on my drive. An that was a another problem. Van was dirty like hello. Stuff was growing on it trim was missing or left in the door pocket scratched and looked like it was parked under a tree for last 6 months. I could be going on and on about the rest of issues with Global Vans. If you like to have a clear view of what you are buying and what you will get just go somewhere else. This company will just sell you bunch of lies. Thanks but no thanks. They done deserve 1 star.”

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Posted 4 years ago

Hi Marcin, thank you for your feedback. I can assure you that you have the latest model direct from Citroen's official converter. I agree the condition on delivery was not up to standard, unfortunately the supplier released the vehicle to the delivery driver without it going through the valeting bay, we both apologise for this and as discussed they are covering the cost of a full valet at you convenience. Thank you for your business.

Posted 4 years ago

“ordered a Vn for Delivery for 1st July, was told it would arrive 20th june, 9th July now and I have been told I cant have a delivery date and will just have to wait. The salesman has not responded to a single VM I have left. Zoe, who is supposed to be keeping me updated on my order, was quite rude the last time I spoke to her and she told me I could not have a delivery date. I have had to suspend the photography for my website and therefore the launch of my website, and had to hire a vehicle for deliveries.”

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Posted 4 years ago

Hi Julien, thank you for your feedback. I understand delivery has now been booked for Friday, i'm sorry for any delays, we are working hard with our Ford dealer to get vehicles out as quickly as possible. Thank you for the business.

Posted 4 years ago

“Absolute fiasco from day 1 ordered a 2020 van and they sent a 2019 and then refused to answer emails and calls. Had to get trading standards involved to resolve the issue. All pw readily available to show any one so you can judge for yourselves. also not most of these reviews are not real but this one is 100%. Avoid them and buy from your local garage who you can go back to to solve a problem. Real jokers here from beginning to end Avoid them”

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Posted 4 years ago

Hi Brendan, thank you for your feedback. I've reviewed your case and can see you signed an order form for a 69 plate, you took delivery of a 69 plate and signed the delivery note, you've driven it for a week and now want a 20 plate. The vehicle was registered on the 31st December 2019, the 20 plate came out on the 1st March, there isn't anything I can do change that. If there's an underlying issue that you have with the van, the finance agreement or our service we'll be happy to discuss and get it resolved. Once again, thank you for your business.

Posted 4 years ago

“Very thank full to grant and Sarah for sorting me out with my new Nissan navara, easy commutation no hassle and delivery with in the time slot allocated. Love my new truck!”

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Posted 4 years ago

Global Van Solutions is rated 4.7 based on 2,578 reviews