Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.72

4.7 Rating 2,762 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,762 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the van! I would definitely recommend Global Vans”

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Posted 7 years ago

“I would happily recommend Global vans to any friend .. with confidence and score global vans a perfect 10 The reason being I found everything I was promised throughout all the procedures .. from speaking about a van .. in the very beginning to the delivery of the van totally which actually was delivered ahead of schedule .. and all the communication in between with all members of the global team effortless .. throughout the whole procedure.. .. I would recommend global vans and all that work for them to anybody ... thanks again the global team”

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Posted 7 years ago

“If I could score the customer service lower than zero I would After waiting 7months for my van I contacted them to find out about a update I was told the van was in the country and paper would be sorted once at dealership,I was contacted and asked if I would be happy to wait until New reg plate was issued,agreeing I expected the van on the 1st of the month,no ,,,no one had generated the paperwork,the van finally arrived two weeks later and wrong spec!!!! After being pressured to take delivery assurance given that it would be sorted in a week,!!no still not done,stressed frustrated and extremely dissatisfied is a understatement”

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Posted 7 years ago

Sarah, thank you for your review. We apologise for the extended delay in receiving your vehicle, and we empathise with your frustration. We realise the wait was long but with highly specific orders Ford wait to bunch similar orders together to fit production, unfortunately, it transpires that Ford UK have very little influence on production runs. We assure you we did try to push as much as possible Our supplier did not deliver the expected specification due to an error and are hugely embarrassed. They have however made strides to rectify the position as agreed with yourselves. You were given the choice to hand back the vehicle. As of today, 21/03/2017, the fitters have arrived to put the final installations on your vehicle. Again we apologise for the delays but we hope you are happy with your brand new custom vehicle.

Posted 7 years ago

“I enquired about a van and decided to go ahead but I made it clear I needed it within two weeks,nothing seemed to be a problem to the manager,he sent documents to sign did checks and took my deposit of £550. When the acceptance sheet came through it said I wouldn't get van for another 21/2 months later.I emailed and then called them to say this wasnt Acceptable they tried to get me a more expensive van ,I declined.I wanted to cancel .This was done within 24 hrs but at no time did anybody say the deposit would not be returned. Now I'm told that for not reading small print I have to pay £550. RIP off guys going to ombudsman. Disgusting ethics these guys have.”

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Posted 7 years ago

Hello, Thank you for your feedback. I’ve discussed your case with the sales person involved and listened to the call recordings of your conversations. I can see you ordered a Citroen Berlingo in a specific specification with options fitted to meet your business requirements. The order form you signed cleared showed a lead time of April/May 2017, once you returned the order form we placed the order with Citroen. You then requested to cancel the order as you couldn’t live with the expected due date, we then sent you cancellation form showing a cancellation charge, you then signed and returned this form. We do not make a habit of charging cancellation fees, we do try and do everything possible to avoid them but when a vehicle is order in a specification which we’ll struggle to resell we do have to pass on some of the cost of reallocating the vehicle. We attempted to switch you up to the Citroen Dispatch which we had in stock, as discussed, as it could better meet your timeframe. However, you found the insurance costs prohibitive and decided not to proceed. We do understand how this can be frustrating on your end—and I’m sorry you felt misled by how the deposits work. We do clearly show this on the order form which you signed and the cancellation form which you also signed. As a gesture of goodwill, if you decide to pursue another vehicle within 6 months, we’ll be happy to put the deposit against another vehicle of your choosing. Kind regards, The Global Vans Team

Posted 7 years ago

“I ordered a van & paid extra to have fog lights fitted. 1 day before delivery i got a call saying the lights were not fitted in time but the dealeer is going to send a fitter to me to fit them. They never did & now they ignore all my calls & emails. This was my 2nd van from this Co & definateley ny last. Most ignirent company for dealing with.”

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Posted 7 years ago

Hello, Thank you for your feedback Raymond. The initial contact was made from the 3rd party dealer to you on the 14th of February 2017. As requested, our aftersales department chased up to arrange a time on your behalf. As of 03/03/2017, the Sales Manager from the 3rd party has arranged a time with you to fit Fog Lights at a location of your choosing. We understand the delay may have been frustrating but ensure you that we followed up with tenacity to help you get them as soon as possible with another company. We hope all goes well with the installation and that you are enjoying your new van. Kind regards, The Global Vans Team

Posted 7 years ago

“No problems whatsoever. I would rate Global Vans as an 8.5 as it was a smooth transaction with very helpful staff and communications.”

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Posted 8 years ago

“10/10 The overall service we received was fantastic, from the initial enquiry and payment options right through to delivery. We were kept very well informed at all stages so we knew exactly what was happening and what paperwork we needed to complete etc. We were particularly impressed with the price of the vehicle which is extremely important for a small business like ourselves.”

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Posted 8 years ago

“10-10 great service easy to talk to with great knowledge Steve and Kelsey were brilliant throughout from start to finish had my van with in 3 weeks not one regret”

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Posted 8 years ago

“I would score my experience with Global Van Solutions a 10 without hesitation, both Marc & Kelsey were efficient in what they done without being pushy. I will recommend your company in the future.”

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Posted 8 years ago

“10/10 fantastic customer service, every question i had was answered. No hanging around waiting for call backs or replys to emails. And the best thing was the fact the sales guy richard wasnt pushy, he gave me the information i wanted and gave me time to make my descision. Best company ive dealt with in a long time.”

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Posted 8 years ago

“I am very happy with the van. I would give Global vans 9/10 and would recommend yourselves to a friend or colleague. Pass on my thanks to Jordan Bone who was extremely helpful throughout the process.”

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Posted 8 years ago

“I found the service given by Global to be very good. Only an error in the detail of the final quotation, and being chased for an insurance document which had already been acknowledged as having been received, stopped me from giving a perfect 10.”

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Posted 8 years ago

“Over the moon with this company! Quick, professional & painless. Excellent communication from start to finish,flawless service. Wouldn't go elsewhere. Love you guys ????”

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Posted 8 years ago

“I would score global vans as a 10 out of 10 as they were fast efficient and very good value for money and would gladly recommend you to anyone I know that is looking for a van”

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Posted 8 years ago

“I thought global vans were excellent , Tony who I dealt with was very friendly and explained everything's I needed to know, I would give them 10/10 for that, I have already referred a friend of mine, Brendan Connolly to global vans and he will be getting a new van after Xmas, he dealt with Tony as well.”

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Posted 8 years ago

“My score would be 10 Excellent customer service !!!”

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Posted 8 years ago

“On a score of one to ten for global van service I would score the company at 10.My reasons are that Global vans made it a very simple and easy process to lease my van.Staff were courteous,efficient and friendly at all times.I would not hesitate to recommend Global vans to my friends for providing such a helpful service.Best regards,Michael Watson.Finishing Touch.Southampton.Hants.”

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Posted 8 years ago

“10/10 Fantastic customer service, great communication from yourselves regarding signing of documents and delivery of the van. Also very pleasant delivery driver who helped with hand over of the van.”

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Posted 8 years ago

“Within minutes of sending an enquiry I was bombarded with emails and texts. Ok, a little bit OTT but this is the way of the world. BUT.......never heard a thing after Mark emailed to say he would contact me "within a few hours" the next day. Dropped an email reply at the end of the day to say I hadn't heard anything. Got a reply from Mark saying it was very busy, and that he would call first thing and make my deal a very good one. Guess what...? Not heard a thing. Try cutting down on the typical sales patter and actually deliver what the customer wants: no fuss, honest and up front information. Not impressed in the slightest.”

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Posted 8 years ago

“On a scale of 1-10, I'd give a 10. That's because of the great service and deal I received on the berlingo.”

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Posted 8 years ago

Global Van Solutions is rated 4.7 based on 2,762 reviews