Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.71

4.7 Rating 2,592 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,592 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

Write Your review

Tell us how Global Van Solutions made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Global Van Solutions 5 star review on 19th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the service I received from Ryan, he was efficient, pleasant to deal with, not pushy and extremely knowledgeable about van leasing, he went out of his way to assist and we will definitely be using Global Vans again.”

Helpful Report

Posted 7 years ago

“very pleased with the service received, helpful, friendly and answered all my queries very quickly”

Helpful Report

Posted 7 years ago

“Sometimes over certain issues you never even get a ring back as promised. Also the day i was told i was going to receive the vehicle it never turned up i waited in all day. No phone call at all or an explanation, I had to ring them to be told it has not left the dealership, I had work booked in next day and I had to let my customers down. As of yet, I wait to find out when I will receive it.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We do apologise for the inconvenience of having to rearrange your delivery date. Unfortunately your aftermarket dealer supplied bulkhead wasn't fitted in time. I'm pleased that we were able to get you a hire van to cover you whist we rearranged delivery. I'm glad everything is OK now and hope you're enjoying the van.

Posted 7 years ago

“Excellent service and price From original contact with Jordan up till now excellent service from all involved including guy who delivered van. Extremely pleased with van and price we paid. Will definitely be back for more vans”

Helpful Report

Posted 7 years ago

“quick,efficient,great price,delivered to door,ranger arrived in as showroom condition.would recommend leasing from global vans to anyone.”

Helpful Report

Posted 7 years ago

“Truck is fine it was delivered nice and early.”

Helpful Report

Posted 7 years ago

“Would give you a 10 and say yes I would definitely recommend you, especially for £100 :) haha! But no the price and the service have been great so thanks very much.”

Helpful Report

Posted 7 years ago

“I’m extremely pleased with my new transit van and how easy the it was to sort out, its definitely 10 out of 10.”

Helpful Report

Posted 7 years ago

“Further to my previous review, Issues were resolved efficiently and to my satisfaction. We dealt with Stuart who was friendly, helpful and efficient. Despite a couple of issues, we would use again.”

Helpful Report

Posted 7 years ago

“no complaints with global,finding a lease company that will take on somebody who has no proof of trading . ariella was excellent 10 out of 10 for her effort”

Helpful Report

Posted 7 years ago

“The vehicle arrived on the 22/09/2017 a day late about 6.30 in the evening while having a family birthday party. The delivery person who picked up the vehicle on Wednesday had to return it because a warning light malfunction (so I was told !) The following day another delivery person phoned to say he was just leaving Bedford at 3.24 to deliver the vehicle. I told him I would not sign the vehicle was checked has it would be late and was busy with visitors he confirmed it was ok to do as he did not check and sign for the vehicle and it was wet and dusty. When it arrived with 244 delivery miles on the clock we quickly done a walk around and did not see any noticeable marks, I did not even have a demonstration of the instruments or controls apart from to start the vehicle put a foot on the clutch. As we had guest and I had already mentioned to him about the signing I did not think someone would lie about what I was signing, thank heavens for phone voice recording. On inspection of the vehicle the following day after work at 14.15pm apart from the dust we noticed scratches on the bonnet, details were forwarded to the suppliers and were totally ignored. After contacting Global a few times waiting for a return call, I was informed the supplier would go 50/50 on repairs estimate from Fords Essex £560.20 The latest is the delivery driver will not accept my call Global have informed me that the dealership have said it was signed clean and all Ok and that is the end of the matter and no action will be taken by them We must have had a dust storm in the night As Global told me I should communicate with them they will get the -star review I am currently passing on my phone recordings, The name numbers and emails of all the people concerned, to my solicitor who will be taking action and increasing the cost Globalvans first purchase was very good. Now would I rather go to a local dealer for a better service.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I'm sorry to hear that you're not 100% satisfied with your vehicle. It is very important that the vehicle is checked over inside and out and any damage marked on the delivery note before you accept delivery of vehicle. Unfortunately as you signed for the vehicle confirming receipt of a clean vehicle in a dry and good condition we are put in a difficult situation with the supplying dealer to get any damaged spotted on a later date. We are working with the dealer to try and get the issued resolved so will be in contact to discuss further

Posted 7 years ago

“Poor Staff and Misleading Company”

Helpful Report

Posted 7 years ago

Hi, thank you for your revised 4* review above, i'm glad we were able to resolve your issues.

Posted 7 years ago

“I have already recommended global to about 5 peogle. I was impressed with the sales I never had to do anything expect spec the van I wanted”

Helpful Report

Posted 7 years ago

“Very good service and prices. Couldn't fault them.”

Helpful Report

Posted 7 years ago

“Taken delivery of a new van and the whole process was better than I'd hoped for. The gentleman who assisted me throughout, Mark, was knowledgeable and patient. I'm now happily recommending him, and his company, to my friends and peers.”

Helpful Report

Posted 7 years ago

“Service from Connor was fantastic. Very happy.”

Helpful Report

Posted 7 years ago

“Justin was brilliant, I spoke to three companies and he was by a country mile the most friendly and efficient, good man don't loose him. We love the van”

Helpful Report

Posted 7 years ago

“I'm likely to recommend your service to the friends. good communication ,reasonable cost, up to now everything is going smoothly.”

Helpful Report

Posted 7 years ago

“Just had our new van delivered today. Ariella in sales was brilliant. Delivery driver was cheerful and friendly. Price is very competitive and highly recommend was so easy to sort and we no longer have to worry over repair bills on our van. Thank you”

Helpful Report

Posted 7 years ago

“I am very pleased of my choice of van. Everything is in order regarding car and delivery. Global Vans provided very proffessional service from start to finish. I would like to Thank You especially Amanda and Jamie for getting all sorted in such a short time. In comparison to other Leasing companies I would recommend Global Vans for my colleagues and friends.”

Helpful Report

Posted 7 years ago

Global Van Solutions is rated 4.7 based on 2,592 reviews