Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.71

4.7 Rating 2,578 Reviews

91 %

of reviewers recommend Global Van Solutions

4.7

Based on 2,578 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 19th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered van on the 2nd of June with a verbal confirmation of 3 week lead time. Van is apparently in Dagenham and have had registration details since then.Numerous phone calls made and either not answered or returned. Keep getting told they will call back with an update by end of day and no response. I have offered to collect the van myself from Dagenham to speed up the process and I now have no van or means of working. Like others I will have to hire a van because of promises made about delivery times that have not been kept. Global we’re not the cheapest but went with them because of the short delivery time. Really disappointed with the service and from reading all the other reviews appears to be a pattern of promising short delivery times (knowing they cannot meet) and after numerous attempts to contact no updates to delivery time provided.”

Helpful Report

Posted 4 years ago

Hi Rob, thank you for your feedback, I can see you placed an order on the 2nd June and now we're three weeks later, unfortunately the vehicle has been stuck in the Dagenham Ford compound. We have now switched the vehicle in to an identical van that is ready to go and at no additional cost to yourself. We'll have the revised registration details to you later today and we can then arrange delivery. Sorry for the delay, we have experienced some frustrating delays over the past couple of months but we're pretty much through them all now. Once again thank you for your business.

Posted 4 years ago

“Global over two months to get van & no answer to when. Ordered van & told all in place almost 2 months ago. Got told the reg etc. I know we in difficult times, but we get no answers back when ask how long delivery will be. We did test call with Global to order new van, we asked when we would get the van if we ordered today. Their colleague (name withheld for now) told us if we order a Ford, we would get the van within 3 weeks. So why are we waiting almost 2 months? I will & can alter this review if Global act after seeing it.”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. I understand your frustration, the original vehicle assigned to your order was located abroad in a Ford compound, unfortunately when the docks closed we couldn't get it in to the country until they re-opened. We have now switched your order to a unit that is sat in a UK compound so this will speed things up, we'll be in contact with a new registration/chassis number shortly. Thank you for your business.

Posted 4 years ago

“Ordered a van explaining I needed one asap within a week,promised me a van if I had one already in stock to then be told I had a new deal, Month gone and no delivery date so I have a hired vehicle which now costs the buisness money,not answering my emails now so will take this further.”

Helpful Report

Posted 4 years ago

Hi Jason, thank you for your feedback. Looking at your file I can see we had numerous conversations since you placed your order on the 1st May. As discussed the original vehicle assigned to your order was stuck in a Ford central compound so we have switched your order to a van that is ready to go. We'll keep in contact and aim to get you your van as quickly as we can. Thank you for your business

Posted 4 years ago

“Placed an order for a van at end of april was assured 2 to 3 weeks delivery max I received a reg number and chassis number the following day a month later I still have no delivery date and my calls do not get returned”

Helpful Report

Posted 4 years ago

Hi Sharon, thank you for your feedback, I can see you placed your order on the 1st May with a three week expected lead time which takes us up to 22nd May. I do apologise we are running a week late, our delivery agents were originally only delivering to key workers, this then opened up to everyone on the 22nd April, however there was a larger than expected backlog so we have experienced some delays which are now finally sorted. We'll contact you later today to discuss further. thanks for the business

Posted 4 years ago

“These guys have no control of their deliveries. I was told i would have the van in 10 days and it has been 3 weeks and they still dont know when it will be delivered. They say they will only be able to give me 3 days notice! Dont listen to the sales pitch!”

Helpful Report

Posted 4 years ago

Hi David, thank you for your feedback. I can see you placed your order on the 5th May with a expected two week lead-time taking us up to yesterday. Apologies that your delivery has been slightly delayed, we are working with our delivery partners to get you a delivery date as soon as possible. The delivery agents were prioritising key workers but have now opened this up to everyone but there is a backlog which they are working through with reduced staff levels. We will be in contact shortly with your delivery date. Thank you for your business.

Posted 4 years ago

“They found me the Best price on the market and great service. Will be going back for another van to add to my fleet in the near future.”

Helpful Report

Posted 4 years ago

“A big thankyou to Global Vans for my fantastic Ford Transit Custom. Very professional and informative Salesman and the after sales were there to assist with my questions and queries about the vehicle and the finance. Highly Reccomended”

Helpful Report

Posted 4 years ago

“Reading a few negative reviews after initially contacting Global Vans I was sceptical about buying from them. I spoke of my reluctance to order with Gino (the salesman), who I had been talking with, especially about the after sales and when things go wrong. He relayed this to his manager and in turn told me he would see this through from start to finish. In all, probably 3 weeks from deciding to go ahead with them, I received my van complete with extra back number plate for towing and a towbar fitted. Everything was as we had ordered and the communication was brilliant. Zoe on the aftersales team was also in contact when there was a slight problem with signing the agreement however this was sorted and she kept me updated or called me back when requested. I cannot fault their communication with me at every stage. They even called me on Monday to see if I was happy with everything, and another call from Zoe yesterday to inform me about the agreement now being live. The negative point was the people delivering the van were meant to give an hours notice but they just turned up at the door! Luckily I was in but the delivery driver did apologise. I wouldn't hesitate buying another van from them and would happily recommend Global Vans. Customer service is so important and they certainly delivered that. Thanks Gino and Zoe!”

Helpful Report

Posted 4 years ago

“I ordered a van in december from global vans . Week 2 i had 3 different lights flashing . The break fluid is low. none of sensors work and theres an exhaust light that keeps coming up. I have rung global van 3 times to tell them and they have just said take it to ford no apologies or offer of a discount. I have to take a day off work unpaid and take it to the garage half hour away from my house to get it fix. i also have to pay £20 to hire the courtesy van for the day . If its not fix that day i have to take more time off work and pay more for the courtesy. DO NOT USE GLOBAL VANS. The customer service is awful and they do not care about you once they make their sale. they rang me every day for 2 weeks to try to sell me gap insurance but did not once call me to speak about the van . To make things worse my van was delivered with two dents . one in the side and one on the back bumper. I also have to take time off work to get these fixed . Make sure you check your van properly when you get it as i have only just noticed one of the dents. pathetic”

Helpful Report

Posted 4 years ago

Hi Will, thank you for your feedback. I can see you received your van on the 17th December, we emailed you on the 10th December with detailed instructions on how to inspect the vehicle on delivery. Unfortunately you only marked one of the two dents on the delivery sheet, we have spoken to the supplying dealer who have arranged for the dent to be repaired, it is a difficult situation when a dent is spotted a few days after delivery and not reported straight away, as a gesture of good will we will help to get the cost of repair covered (our aftersales team have been in contact today to get this resolved). Regarding the faults with the vehicle, it is a great shame when something goes wrong with a brand new vehicle, fortunately it is rare but when it does happen it is very frustrating, you are fully covered by the manufacturer warranty so we will work with you and Ford to get it fixed quickly. Once again, thank you for the business and we'll keep in contact.

Posted 4 years ago

“Ordered a new stock commercial vehicle, did all paperwork required, paid monies, received the V5 but not the vehicle, some 4 weeks later and I'm still waiting on the vehicle, now coming up to 3 weeks late, do not respond to emails or phone calls - My recommendation - don't use this company!!! Absolutely no customer service and don't deliver - I now anticipate that I will need to take legal action against them to get my deposit back. :-(”

Helpful Report

Posted 4 years ago

Hi, thank you for your feedback. I can see you placed an order for a new Transit Custom Crew van just before Christmas. We gave you a three week lead-time which takes us to mid-January. Unfortunately due to the sheer volume of Fords being registered at the end of December they've had a bit of a delay in processing the pre-delivery inspections and moving the vehicles from the Ford holding compound. I can see you've had many calls/emails between yourself and our admin team. I can see we've given you a delivery date of the 22nd January. I hope this is all OK. thanks once again for the business.

Posted 4 years ago

“Great service, quick responses, good prices - highly recommend! Cannot believe that 3 weeks ago the process started and we've now got 2 brand new vans :-)”

Helpful Report

Posted 4 years ago

“Yes new van very good still waiting on a head rest service book and Manuel but after sales have not sent yet. I would always use global vans as have always been very satisfied Regards Robin”

Helpful Report

Posted 5 years ago

Thanks for your feedback. The Supplying Ford dealer is aware of the missing items and will have them with you shortly.

Posted 5 years ago

“The van is fantastic thank you for asking. I’ve been extremely satisfied with the service that I have received so far everything has been explained to me in detail. Each person I have spoken to have been very helpful and friendly. I have already been recommending Global Vans to all the dog walkers that I know in my area.”

Helpful Report

Posted 5 years ago

“Great service all round from getting quotes to van being delivered. Wish I had this email couple of weeks ago already told 2 people about you and they’ve purchased 3 van between them.”

Helpful Report

Posted 5 years ago

“Love the van thank you, Very helpful through the process”

Helpful Report

Posted 5 years ago

“Hi, I am delighted with Global Vans and would definitely recommend to anyone looking to lease a van to use Global Vans so I’d say 10 out of 10 from start to finish everyone I’ve dealt with has been superb and fast responding to any questions I had.”

Helpful Report

Posted 5 years ago

“A month late on delivery. Requested a 150bhp and got a 102bhp Missed out the front parking sensors when it was requested. plylining missed out and was fitted after the vehicle was delivered. Sales man was too bothered about his commision and ignores my phone calls. Spoke to tony and complained and he promised a phone call back its been 2 weeks and still waiting. Global Vans im very disappointed as this is non of my fault.Take your van back and ill have a full refund as im not driving something i dont want.”

Helpful Report

Posted 5 years ago

Hi, thank you for your feedback. I can see we factory ordered you a VW Caddy which arrived in 12 weeks, that's slightly longer than a typical VW factory order takes so apologies for the factory delay. I've double checked the specification with your signed order and it is exactly as you ordered. I've asked our sales manager to give you a call to discuss any confusion. Thank you for the business

Posted 5 years ago

“Staff confused about technical aspects of the sale especially the percentages, passed me to the manager who was also confused and argued rather than admit he might be wrong. Not all their fault as the marketing is written by someone who is also confused by percentages. You couldn't write it lol.”

Helpful Report

Posted 5 years ago

Hi, thank you for your feedback. Which percentage would you like clarification on? Please contact us on 0117 9625314 or email sales@globalvans.co.uk for further info

Posted 5 years ago

“Very happy”

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Posted 5 years ago

“called last week regarding a fault with my van to be told to call the dealership direct which I did, the ford dealership booked me in a week later prior to my call then cancelled at 4:30 the day before appointment, not good when your self employed and planned the day ahead, so I called the team at globel a member of the team said they would call the dealership and call me straight back but no call was made, when time was getting on I decided to call globel again the lady I spoke to promised the team member that was dealing with it is on another line and would call me when he becomes available but yet again no call back now to my frustration the office is shut its not professional and I wont be using globel once my lease runs out in march next year, aftersales need to be improved self-employed need to know we can rely on getting to work the next day not phoning around trying to get your van fixed”

Helpful Report

Posted 5 years ago

Hi Ryan, I can see you took delivery of a Ford Transit Tipper 18 months ago. You are covered by the Ford manufacturer warranty for the first three years or 100k miles (whichever is first). I can see we advised you to call your local Ford dealership to book the vehicle in, I'm sorry to hear that they then cancelled your appointment, did they explain why? If you need any further help please don't hesitate to contact us. It's always frustrating if your vehicles goes wrong, the warranty is there to help you get it repaired at no cost to you but if the vehicle is business critical you may want to consider a full maintenance and replacement vehicle contract on your next vehicle which would cover you in these circumstances. Once again, thank you for choosing Global Vans, if we can help any further please contact us.

Posted 5 years ago

Global Van Solutions is rated 4.7 based on 2,578 reviews