“I have already tried to contact you through your site, my item arrived damaged one of the two glasses was broken during delivery. At time of purchase I did not realize you were in hillington or I would have collected my order. Could you advise me on how to claim a replacement glass?”
“Fantastic customer service and lovely products, despite a supply issue with packaging Matthew could not do enough to help and make up for the very small delay caused. I will be back as a result highly recommend company a pleasure to deal with.”
“Excellent peated Whisky
One of the best I have tasted in the online monthly whisky tasting delivery.
Website is easy and delivery was issue less
But would suggest that you sample your wares even if necessary on a small cost to people who buy from your website
Taste is a peculiar thing and you will get sales of your relatively expensive
Product if you make it risk free ie buy after tasting”
“Gin was leaking on arrival as cap was not tight. Very poor service from UPS delivery service. The only reason I gave a star was because the gin is good. Unfortunately I will not be ordering again as this is my second order and the second time I have had problems and the Glasgow distillery has not even bothered to respond to my email to customer services”
Hi,
We are sorry to hear that your Gin was leaking upon arrival. We would love to make this right! Please email us with your order number and one of the team will get back to you!
Kind Regards
Matthew.
Thank you for your positive feedback! We are just as excited as you for our future releases. Sign up to our newsletter for all the details on our upcoming releases.
Kind Regards
Matthew
“This is the 2nd order and I am extremely happy with the service and products I would recommend your company without hesitation carry on with the good work.
B.Inglis”
