“Ordered whiskey on Monday and it was delivered Wednesday. Present for my partner who tried it in The Piper Whiskey Bar on trip to Glasgow and loved it. Lovely packaging too.”
“Bought the Banditti Rum for my god-daughter in Liverpool as she loves everything Glasgow and especially rum! The rum was despatched very quickly and although we had to rearrange the initial UPS delivery this wasn't a problem. She hasn't tasted it yet but was thrilled to get it and said even the bottle looked gorgeous!!”
“Ordering was a little tricky if I remember but not sure why. Delivery brilliant! I didn’t actually drink the whiskey however, it was highly recommended by my son in law.”
“Purchased the Banditti cocktail package as a gift. Arrived on time and was really well packaged. Went down a treat with the recipient, I would recommend.”
“It seemed a fairly straightforward on line ordering process with the usual forms to fill in…
However on the final page, immediately prior to my payment being processed, I noticed that the ´different’ delivery address had not transferred correctly. I tried twice more but each time the page stated that my order would be delivered to my own address (noted as the billing address)!
So watch out for that one and check that last page carefully!
I did try to speak to someone at the distillery to query this glitch and left a message, later followed up by an email, but did not hear back. Perhaps they were just short staffed that week but a response would have been good.
However, the following morning, I tried again.
This time all was noted correctly and the order went through successfully with a confirmation email immediately received.
I followed up with an email asking that contact be made with the recipient re delivery date and time as a signature was required. My request was obviously duly noted - though I received no acknowledgment - as within a couple of days the ordered bottle of Makar Mulberry Gin efficiently arrived at the delivery address accompanied by the gift note I had ordered, with our greeting written in a very attractive script which was much appreciated.
So a slightly haphazard ordering process but I am sure the taste of this very special Glasgow gin will be worth it.
One day I will try some myself!”
“No issues with Distillary but had with courier fIrm they use, UPS. Stated i was not in and left at local shop over mile away to collect...i was in all day. Shop owner said drivers are lazy, regularly say people not in and leave parcels at shop so they can finish early”
“Delivery prompt and arrived as notified which was great. Unfortunately no gift tag with the bottle for the recipient, even though it was paid for. Still made for a Great present, cheers!”
“I ordered express martini gift set. The coffee liqueur bottle had leaked
all over the contents- over half was missing. I have emailed and complained and have not had the curtesy of any reply! The bottle top wax loose and had not been screwed on securely.
Extremely disappointed and even more frustrated with lack of customer after care. Maybe this will provoke a response”
“I emailed them months back to enquire about things and nobody has ever got back to me.Any other distillery I've contacted,all have replied wether within a day or two,or within a week or two,but they've all replied.”
Hi Stephen,
Thank you for bringing this to my attention. Sincere apologies that you have been unsuccessful in making contact with us.
If you could please contact our customer services at customerservice@glasgowdistillery.com with any queries or issues you are having then we will be more than happy to assist you.
Kind regards,
Rachel at Glasgow Distillery
