“I love Makar original gin , my favourite, so I was pleased to use your spring offer last week to buy two bottles. Delivery was prompt so no complaints. However I was disappointed to receive an email flier on Friday with the additional offer of 2 glasses and 2 tonics, which I had missed by having already made my purchases. I did send an email on Friday suggesting that I was sent these as a gesture of goodwill but have had no response.
So how about it? You do say you value your customers and strive to offer optimum level of customer service.
Looking forward to your response.
Slainte
Carole McIvor”
“Been buying from Glasgow Distillery from the very beginning. All the products I've purchased have been excellent. Everything is well packaged and delivery times are excellent”
“my first purchase from Glasgow Distillery after trying several of the products - oopted for a selction of 5 bottles including teh special bottlings. Arrived as ordered, extermely well packed and delivered by courier - looking forward to trying - first class”
“Tried the small batch series. Calvados and tequila cask finishes
Both very fine whiskies with an interesting taste , smooth and rich.
Excellent service”
“I did send you feedback but nothing back yet Following purchasing quite a few bottles in the last year I was extremely excited on receiving the latest 3 specials. Tequila very good indeed. My second one. Calvados. Nice, will grow. Unfortunately manzanilla was badly sulphurred. Undrinkable. Shame as packaging and all others were : are great. Cognac cask, the business. Thanks. Gary.”
“Glasgow Distillery are great, staff couldn’t be any more helpful. Delivery partners on the other hand are poor. 1st attempt not sent to the correct drop off location, not sent to a drop off location at all in fact. It was sent to a business a hour away that emailed to let me know they had it. Second attempt I couldn’t even select a drop off location through their app. It was only when they called me about a failed delivery attempt I was able to pick a drop off location. Thankfully now have my delivery.”
“This is a fantastic company to deal with. The website is clear, ordering is straightforward, and usually, next day delivery.
I have purchased many bottles (I do try to get the first editions for my collection) and I will continue in the future.”
“I've been collecting 1770 whisky for a number of years and have,I hope, a bottle of all releases. It's always easy to order with quick despatch and delivery.”
“We had Libby come in to do a tasting for us and she did a fantastic job of introducing us to the range.
The whisky was absolutely dramtastic! I ordered a bottle of the beer cask finish and the presentation box was really well put together.... A keeper for sure.”
