“The product is a great one. Unfortunately was ordered as a gift and the accompanying message was for someone else which caused quite a bit of confusion.”
“Very easy website to use, quick delivery and excellently packaged with gift note nicely presented. Will definitely be a returning customer. Thank you.”
“Having decided to purchase a bottle of 1770 whisky I drove to the distillery in Glasgow to make my purchase. However on arrival at what I presumed was the shop I was told that I could only order online. This I did and received my order 2 days later. My concern is why can the distillery not sell bottles from the premise when there in person forcing you to pay p&p for a delivery. How many times has this been a missed opportunity for sales?”
“Speedy delivery, however, was personalised bottle, wrong label is on it. I'm unable to email as wont send, non reply email, have left 2 messages by phone, no response. Disappointed as for a birthday gift”
Hi there,
Sincere apologies for this mistake.
If you can please email us directly to customerservice@glasgowdistillery.com, then i will get this sorted for you as promptly as possible.
Kind regards,
Rachel at Glasgow Distillery.
“I purchased a limited edition of the Coopers Cask but when it arrived the carton was damaged however the problem was resolved without fuss and a replacement sent within a few days great service”
