Gildeas Reviews

Name: Gildeas
Address: 97-99 West Regent Street, 97-99 West Regent Street, Glasgow
Rating: 4.88

4.9 Rating 1,483 Reviews

98 %

of reviewers recommend Gildeas

Company Reviews

Metrics

Info

About Gildeas:

Gildeas Solicitors is a law firm based in Glasgow and Edinburgh which specialises in personal injury compensation claims across Scotland.

Visit Website

Phone:

01413316071

Email:

mail@gildeas.net

Location:

97-99 West Regent Street,
97-99 West Regent Street
Glasgow
G2 2BA

Write Your review

Tell us how Gildeas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paul

Florin L

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely satisfied with the service provided”

Helpful Report

Posted 4 years ago

“Stephen Hay had control of the reins for me he kept me up to speed at all times and provided advice as and when required, progress was slow due to who he was dealing with dragging their heels but Stephens tenacity prevailed and a satisfactory result reached. Being a biker himself he was in the loop and easy to approach by phone or email always quick to respond nothing a problem. Would wholeheartedly recommend Gildeas Solicitors. Thank you again Stephen well done mate”

Helpful Report

Posted 4 years ago

“Stephen Hay had control of the reins for me I was at all times kept up to speed and provided with advice as and when required, progress was slow due to who we were dealing with dragging their heels but Stephen's tenacity prevailed to a satisfactory outcome. Being a biker himself he was in the loop and easy to approach by phone or email always quick to respond and nothing was a problem. I would wholeheartedly recomend Gildeas Solicitors. Thank you again Stephen well done mate.”

Helpful Report

Posted 4 years ago

“PROFESSIONAL SERVICE”

Helpful Report

Posted 4 years ago

“Very happy with service and outcome”

Helpful Report

Posted 4 years ago

“Very good staff looking after my claim Communication was always very good and very clear Highly recommended”

Helpful Report

Posted 4 years ago

“Recieved consistent updates and guidance about the process of a claim. I felt confident in the service and individuals representing me.”

Helpful Report

Posted 4 years ago

“I found the service very professional, polite and helpful”

Helpful Report

Posted 4 years ago

“I found everyone at Gildeas very helpful and considerate, keeping me informed of progress throughout the lengthy process and offering advice. This was done mostly by email but also by telephone which greatly maintained personal contact.”

Helpful Report

Posted 4 years ago

Hi Agnes, Thank you so much for your kind review, we really appreciate it. I have relayed your feedback to the team that looked after you. Thank you once again. S. Hay - Director

Posted 4 years ago

“Never really felt that you were representing me, it was overly clinical.”

Helpful Report

Posted 4 years ago

Hi and thank you for taking the time to provide us with feedback. We are very sad to read that you feel we did not meet your expectations. Providing our clients with a great service that is personal and tailored is of huge importance to us. Unfortunately, there is not enough information to identify your case from what has been provided here. Feedback is hugely important to us also, but, without more information we are unable to investigate and make the necessary amendments where needed to ensure others don’t feel the same way you do. We’d really appreciate it if you could contact us via email (feedback@gildeas.net) so we can look into this as a matter and report our findings back to you. Thank you. S.Hay – Director.

Posted 4 years ago

“I have rarely felt as unimportant as a client as I have during my unfortunate experience with Gildeas. To have to remind your staff that I was the client when they seemed too disinterested to revisit a medical consultation which was littered with errors and during which I wasn’t even examined was bad enough, but to be accused of ‘specialist shopping’ during that conversation was beyond reproach. Had it not been for my determination to receive suitable recourse for an accident which was 100% not my fault - which the 3rd party insurers had paid out for my vehicles two years previously- I am sure the settlement for my uninsured losers would have been much poorer. While it is just another case to your team, to me it’s my health, pain and future. Never did I feel that any of that mattered to your team. Appalling approach. I fervently hope i am never in a situation to have to deal with your company again.”

Helpful Report

Posted 4 years ago

Hi Lynsae, We are sorry to read about your disappointment at our service. Whilst we do deal with a lot of claims, there is no such thing as “just another case” to us. Each case has its own unique circumstances and clients with individual needs which we do our utmost to cater to. We understand that the claims process by its very nature, is very emotive and this can be exacerbated by the amount of time injury claims can take to resolve. I do note having looked at your file that there was an issue with our medical provider and I have spoken to them about this and I apologise that your experience with us was affected by this. It’s important to point out that claims exist to put people back in the position they would have been, had they not have been involved in the incident for which they are claiming. Claims rely on evidence and when it comes to medical evidence for instance, if evidence suggests a condition is pre-existing, then the legal system could not in good faith, allow a claim for something that may not have been caused by the incident. We know that sometimes this conclusion may disappoint some people, and that is of course the last thing we want, but that is an occupational hazard and we do our level best to manage expectations to the best of our ability. We apologise that you feel that determination was required on your part, I have looked into the case personally and can see that whilst you may have felt there was no positive motion, the team had progressed enquiries expeditiously and with due diligence. We do set out our approach when it comes to providing updates at the beginning of a case, and always get in touch where we have positive updates to provide. Due to the nature of claims cases with numerous parties involved, there are periods of time between updates. If someone feels they need updating more regularly to reassure them the case is still in progress, we are happy to do that. We always welcome conversations where people have concerns as we pride ourselves on being open and transparent, so, if you would like to discuss the matter further, please do get in touch, we’d be glad to assist. Kind Regards S.Hay - Director

Posted 4 years ago

“Very efficient and kept me up to date with everything”

Helpful Report

Posted 4 years ago

“Excellent professional service kept me fully informed of my claim progress and also arranged other service to aid me in my recovery from my accident ,would highly recommend Gildeas.”

Helpful Report

Posted 4 years ago

“i found GIldeas very helpful and dealt with my claim excellently. Thanks to Seonaidh and Emma for continuous help and support.”

Helpful Report

Posted 4 years ago

“Great service, with clear and concise communication. Sorted out my claim promptly and without fuss.”

Helpful Report

Posted 4 years ago

“Good and very quick to deal with my accident.”

Helpful Report

Posted 4 years ago

“Good communication and clear information was provided.”

Helpful Report

Posted 4 years ago

“Great service!”

Helpful Report

Posted 4 years ago

“Very helpful and pleasant staff”

Helpful Report

Posted 4 years ago

“Great service and thank you”

Helpful Report

Posted 4 years ago

Gildeas is rated 4.9 based on 1,483 reviews