“Since we set up the machine we haven’t got it to start yet. They said we needed to update with a usb and still haven’t gotten it to work. It’s been almost a Month and still waiting for the next usb to come since they said the first one was a defect”
“Awesome piece of gym gear. I had a few questions and the team at Stepr reached out to me ASAP and answered all of them. Very happy with this purchase”
“LOVE MY NEW STEPR! Highly recomend if you want an effective, low impact workout with all the benefits of high-intensity cardio without putting stress on your joints. And the best part is you can get lost in workouts or a good Netflix binge. Thank you STEPR!”
“Worth the investment!
I have a new baby at home which makes going to the gym near impossible; so STEPR was the perfect alternative
Can definitely get a great workout and work up a sweat with the multiple levels available on machine
I had an issue with the White Glove Delivery Installation that STEPR Customer Service took care of promptly and courteously :-)”
“Haven’t tried the machine yet, mainly writing the review on the delivery process. I upgraded and paid for the white glove service thinking it would be built by either someone from the company or a contractor who’s built these same machines, well that wasn’t the case. It was 3 delivery guys who barely even knew they were delivering fitness equipment. They ended up having to read through all the directions on how to build the STEPR. I know it was only $100 difference in delivery options but I was kind of expecting more especially being call the “White Glove Service”. This is the reason as of now that I can only give it half the amount of stars I would like to give the review.”
“Love my STEPR! I use it daily & and it's very smooth & fits perfectly in my kitchen! I love being able to watch Netflix on it. Assembly was super easy and didn't take longer than an hour.”
“We’ve had a lot of cardio machines over the years and this has by far been our favorite! The efficiency of the workout is incredible and all of the content (workouts, YouTube, Netflix) make a 30 minute cruise by. P.S – we were a bit worried about the assembly, but we were super surprised, anyone can assemble this in 30 minutes no problem.”
“The UI is very slow. It’s a bit frustrating at times. I hope this is something that improves with time. Wish I could add more than two profiles as well. Other than that the STEPR is a nice machine.”
“Overall very happy with the machine. The machine is quiet, smooth and very compact. The touchscreen software needs some improvement, but it doesn't detract from the overall experience of the machine. Tech support is easy to get in touch with and helpful if issues arise.”
“I ordered my STEPR on November 25th, 2023. After a month of waiting ( and paying for the white glove install) we finally got a call to schedule delivery. We were so excited that we were getting it before Christmas! On December 22, 2023 , the delivery company arrived at our house…. Only to drop the STEPR and break it. As of today I have not received it. But we paid lol”
“Love our STEPR's! So good we have 2x so we can workout together. Fits perfectly into our living room and we are finding the STEPR workouts better and more varied than when we had a peloton.”
“Great experience and only good things to say!
Special mention to the customer support team, they were a huge help when the freight company decided to throw a curve ball the STEPR customer support jumped in & they helped get everything sorted ASAP - Smooth sailing.”
“I haven’t been able to use my Stepr because, despite setting it up according to the instructions and app, the screen will not come on. I’ve contacted Stepr multiple times but not solution has been provided.
***EDITED***
Support identified a loose connection in the base, so now my Stepr is operational. Would love to see a troubleshooting guide since not all fixes are in the instruction manual. Would also love to see instructions for reinstalling apps.”
“For the money I spent I’m not happy at all the screen not clear not responsive the speakers are located in the back horrible sound it’s way too close the steps are very narrow it’s very loud not smooth at all u have 30 days to return it with all kinds of fees still waiting for an appointment for a service technician which will probably be after the return deadline”
