Snellings Gerald Giles Reviews

Name: Snellings Gerald Giles
Address: 16-20 Ber Street, 16-20 Ber Street, Norwich
Rating: 4.90

4.9 Rating 5,670 Reviews

98 %

of reviewers recommend Snellings Gerald Giles

4.9

Based on 5,670 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Snellings Gerald Giles:

Snellings Gerald Giles is a local independent electrical retailer, with shops in Norwich City centre, and Blofield Norfolk. With over 70 years experience, you can count on them to offer excellent sales advice as well as professional delivery and installation services on a large range of quality brands.

From small home applainces to deciding on a washing machine or dishwasher to keep up with your household demands. You maybe exploring the latest TV's and wireless audio equipment, their knowledgeable teams are there to help.

Visit Website

Phone:

01603 599599

Email:

sales@geraldgiles.co.uk

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Snellings Gerald Giles 5 star review on 11th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing. My product arrived the next day which was great. Fabulous customer service. I called and spoke with a polite, professional person who gave me all the details I needed. I will definitely buy from them again.”

Helpful Report

Posted 3 weeks ago

Thank you very much Dion for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 5 days ago

“I am dispappointed that the multi packs now provide equal numbers of ultraphase 1 and ultraphase 2, as i always run out of phase 1 quicker than pahse 2. Th ratio was perfect before”

Helpful Report

Posted 1 month ago

Thank you very much for taking the time to leave a review, it is much appreciated. Miele changed these detergents to six-packs in 2022 due to the change in demand. I would suggest considering purchasing individual ultraphase ones or twos to balance your washing needs if you are finding you are using more of one detergent. For further detergent advice, please contact Miele direct. Regards The Snellings & Gerald Giles Team

Posted 1 month ago

“It’s difficult to review this as I am still waiting for it to arrive. I have had emails saying that you are awaiting stock, so communication is good. Maybe it said you were awaiting stock when I ordered it, if it did I didn’t notice if it didn’t then maybe you should add this to the website to manage peoples expectations.”

Helpful Report

Posted 1 month ago

Thank you very much for taking the time to leave a review, it is much appreciated. We are sorry your order has not arrived yet, these are currently on order with our supplier. It does state on our website, 'available to order'. The order with our supplier was made the same day as your order was placed with us. We will continue to keep you up to date regarding a delivery date. Regards The Snellings & Gerald Giles Team

Posted 1 month ago

“Super that you stock all the Miele products but it would be five stars if you did not use Royal Mail to deliver. They take days and days to make the delivery - a courier such as DPD or Evri woukd be next day.”

Helpful Report

Posted 4 months ago

Thank you very much Nadine for taking the time to leave a review, it is much appreciated. We are sorry your delivery was delayed. This is unusual, as Royal Mail usually deliver within two working days. Please advise us of this if you order again from us, so we could maybe consider a different delivery method. Regards The Snellings & Gerald Giles Team

Posted 3 months ago

“5 days and still not received my purchase. Returned to DHL depot.”

Helpful Report

Posted 4 months ago

Thank you very much Mr Ware for taking the time to leave a review, it is much appreciated. We have investigated your delivery delay, and can see our courier's vehicle was involved in a vehicle breakdown, which resulted in a 2-day delivery delay. Please accept our apologies for the inconvenience, and hope you are pleased with your purchase now it has been delivered. Regards The Snellings & Gerald Giles Team

Posted 4 months ago

“not sure yet - product hasn't arrived as was expected multiple erroneus and conflicting emails from dhl who claim they tried to deliver but did not!”

Helpful Report

Posted 7 months ago

Thank you very much for taking the time to leave a review, it is much appreciated. Please could you contact our customer care team on 01603 621772 so we can resolve this for you. Regards The Snellings & Gerald Giles Team

Posted 6 months ago

“I have purchased this under pressure because you have to use the F& P filter (£50 each ) to maintain warranted. You can buy an equivalent filter on Amazon 3 for £30 both do the same job.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave a review, it is appreciated. We sell branded goods which we can guarantee. We could not comment on non-branded goods which of course may not be suitable. Regards The Snellings & Gerald Giles Team

Posted 9 months ago

“Ordered item @0845 on 24 May. Still not with Royal Mail on 29th - delivery maybe not until 30 or 31st at earliest. Poor service at higher cost than direct with Miele. Postage £1.00 more with Gerald Giles than direct with Miele (4.99 as against 3.99), so unlikely to use Gerald Giles again.”

Helpful Report

Posted 9 months ago

Thank you Mr Edge for taking the time to leave a review, it is appreciated. I can see your order was placed on the 24th of May. Orders are dispatched within 2 working days unless next-day delivery is selected. Because of the Bank Holiday Monday, your order was dispatched Tuesday 28th May. Royal Mail delivers within 48 hours so you should receive your order today or tomorrow. Please do advise us if this is not the case. Regards The Snellings & Gerald Giles Team Regards The Snellings & Gerald Giles Team

Posted 9 months ago

“I'm still waiting for the goods to arrive, but at least I had a personal phone call to explain why delivery would be delayed!”

Helpful Report

Posted 1 year ago

Thank you very much Mrs ONeill for taking the time to leave a review, it is much appreciated. We dispatched your order on 31st January, so I hope it has now been received. Regards The Snellings & Gerald Giles Team

Posted 1 year ago

“I ordered the items prior to 3pm on a Friday afternoon and paid £12.99 for Saturday delivery. This did not take place and the items were delivered on Monday, with no apology or offer of my delivery charge to be refunded. I will have to contact the firm myself and request a refund.”

Helpful Report

Posted 1 year ago

Thank you very much for taking the time to leave a review, and bringing to our attention your delivery was delayed, it is much appreciated. We would not have been aware of any delay, so this will be addressed with our courier partner. The Saturday delivery charge has been refunded to you, we trust this meets with your approval. Regards The Snellings & Gerald Giles Team

Posted 1 year ago

“Item arrived very quickly and quality very good except product turned up with Scratches on the top of the gloss. Some making it look like the his was owned prior and damaged and returned.”

Helpful Report

Posted 1 year ago

Thank you Mr Jones for leaving us a review is it very much appreciated. We are pleased you are happy with the quality of your product. However, we do have concerns regarding the condition ie the scratches. We have tried to contact you but have not as yet been able to make contact. Please could you call 01603 621772 and ask for Customer Service, at your earliest convenience. Many thanks, the Snellings & Gerald Giles Team.

Posted 1 year ago

“Still not delivered after dhl failed to deliver when stated”

Helpful Report

Posted 1 year ago

Thank you very much Graham for taking the time to leave a review, it is much appreciated. We are sorry your delivery was delayed, but can see it has arrived now. Unfortunately given the time of year, deliveries are often delayed by courier companies which is beyond our control. Please accept our apologies for any inconvenience this may have caused. Regards The Snellings & Gerald Giles Team

Posted 1 year ago

“The service was excellent; the toaster arrived the day after I ordered it. However, the toaster I ordered was cream but the one that arrived was red so I need to send it back.”

Helpful Report

Posted 1 year ago

Thank you very much Kathryn for taking the time to leave a review, it is much appreciated. I am sorry you did not receive the correct item and can see a collection has been arranged. Regards The Snellings & Gerald Giles Team

Posted 1 year ago

“Good service from this shop but rather spoilt by very late delivery time !.”

Helpful Report

Posted 1 year ago

Thank you very much Mr Lloyd for taking the time to leave a review, it is much appreciated. I am very sorry your order was delayed, on occasions this is out of our control. As you know we have raised this with our delivery partners. Regards The Snellings & Gerald Giles Team

Posted 1 year ago

“Unfortunately the unit arrived but was not functioning correctly. The business tried to support technically and offered replacement units as one selected was ex display and out of stock. Decision made to send back and refund. Would not deter me from using then again”

Helpful Report

Posted 1 year ago

Thank you for leaving us a review Mr Ponti. We are sorry this unit arrived faulty, and also thank you for your understanding. We hope we can assist you with any future purchases. Regards The Snelling & Gerald Giles Sales Team

Posted 1 year ago

“Unfortunately the machine I purchased online is no longer available so I have had to order a slightly more expensive one , would be an idea to update the website before taking customers money I don’t know when the new machine will be in stock so can’t write a proper review”

Helpful Report

Posted 1 year ago

Good afternoon Thank you for taking the time to leave a review, it is much appreciated. Unfortunately a product can be discontinued by a manufacturer with little or no notice, we have no control over this. I can see we have made a price adjustment on the order you have with us as a goodwill gesture. We shall be in touch with you once your order arrives. Regards The Snellings & Gerald Giles Team

Posted 1 year ago

“Ordered the tray on the understanding that it would be next day delivery. The following day received an email saying that the order had been misplaced and woul be delivered the following day. Apart from that the service was ok but their fault meant that I was unable to use my microwave for 24 hours.”

Helpful Report

Posted 2 years ago

Thank you Gwenda for taking the time to leave a review, it is much appreciated. We are sorry your glass tray was not received the day following your order and this delayed the use of your microwave. You did pay for our next day delivery service and on this basis your next day delivery charge was refunded without delay. Regards The Snellings & Gerald Giles Team Regards The Snellings & Gerald Giles Team

Posted 2 years ago

“I purchased the top of the range Miele washing machine £1370.00 when I rang this company/shops to speak to a salesperson to ask questions before purchasing ,,online sales person did not like answering questions then hung up on me I must've asked too many questions clearly that man needs more training, I purchased from this company because of the locality I needed a local supplier for a heavy delivery washing machine Delivery men, polite and courteous next day delivery can't complain at that The item arrived in perfect condition. Purchased this item online this doesn't mean the customer does not require a paper receipt for their purchase. Yes there is an online receipt.do I print it myself I can't print it because I don't have a printer. Typical online service ,,customers require a full printed paper receipt specially at these prices this is also the requirement for the two year guarantee”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We have tried to reach you by telephone this afternoon to resolve your receipt query. And to apologise for the lack of information given by a salesperson within our team. We pride ourselves on our pre and post-sale customer care, so this is not acceptable. Our customer care manager will continue to try to contact you. Kind regards Snellings Gerald Giles

Posted 2 years ago

“Well, since they took my order without having any stock, I’m not overly impressed. They did however do the refund quickly.”

Helpful Report

Posted 2 years ago

“Shop was very helpful indeed - thank you. We were a bit disappointed with the technician and perhaps in future they could have more knowledge of this product. He was unsure about using the turntable and the clock on the radio/radio was set an hour slow. You were probably well aware that we are not up to speed with technology but a family member was able to sort things out for us. We are, however, extremely pleased with our purchase and would definitely recommend you to anyone. Thank you.”

Helpful Report

Posted 2 years ago

Thank you Mr Lathrope for taking the time to leave a review, it is much appreciated. I am sorry your clock radio did not display the correct time. If you have queries concerning your turntable, please do not hesitate to contact us, we will be happy to assist you. Regards The Snellings & Gerald Giles Team

Posted 2 years ago

Snellings Gerald Giles is rated 4.9 based on 5,670 reviews