Snellings Gerald Giles Reviews

Name: Snellings Gerald Giles
Address: 16-20 Ber Street, 16-20 Ber Street, Norwich
Rating: 4.90

4.9 Rating 5,670 Reviews

98 %

of reviewers recommend Snellings Gerald Giles

4.9

Based on 5,670 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Snellings Gerald Giles:

Snellings Gerald Giles is a local independent electrical retailer, with shops in Norwich City centre, and Blofield Norfolk. With over 70 years experience, you can count on them to offer excellent sales advice as well as professional delivery and installation services on a large range of quality brands.

From small home applainces to deciding on a washing machine or dishwasher to keep up with your household demands. You maybe exploring the latest TV's and wireless audio equipment, their knowledgeable teams are there to help.

Visit Website

Phone:

01603 599599

Email:

sales@geraldgiles.co.uk

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Snellings Gerald Giles 5 star review on 11th March 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service when things go wrong but constant mistakes are making me choose alternative suppliers. This particular order, I ordered Ultraphase 1 cartridges and Ultraphase 2 arrived. Then I have to send them back and wait longer to get the original order as they won’t ship the replacement until they’ve received the wrong ones back.”

Helpful Report

Posted 2 weeks ago

Thank you very much for taking the time to leave a review, it is much appreciated. We are sorry the incorrect order has been received. After speaking with our customer care team we can see a replacement order is being dispatched to you. After checking our records, we cannot see any issues with your previous orders. Once again please accept our apologies for any inconvenience caused, your replacement order will be with you soon. Regards The Snellings & Gerald Giles Team

Posted 1 week ago

“All received fine eventually but had to call up to find out the status of my order as it had not arrived next day (as specified and paid for) when order on a Thursday. Called up on the Tuesday to find out what was going on and was told the payment was blocked because it was a first time purchase - bit odd. It was resolved immediately and the item was received next day (Wednesday) although I was need of the item on the Friday so a bit disappointing seeing as I paid for the next day delivery service. Processes might need addressing so this doesn’t occur for other customers.”

Helpful Report

Posted 1 month ago

Thank you very much for taking the time to leave a review, it is much appreciated. We are sorry you were disappointed with your ordering process. I can confirm your payment was held in review due to the details entered not matching the cardholder's address. Once this was resolved your order was dispatched. In light of your review, we have revised our process to ensure this does not happen again. Regards The Snellings & Gerald Giles Team

Posted 1 month ago

“Although my wife was happy with the gift, I found out I could have brought it over £10 cheaper on amazon, even though it was a discounted price!”

Helpful Report

Posted 2 months ago

Thank you very much for taking the time to leave a review, it is much appreciated. Our prices are in line with other major retailers, and often cheaper. Unfortunately, we do not have any control regarding Amazon, who will reduce prices for a short periods of time. Regards The Snellings & Gerald Giles Team

Posted 2 months ago

“The company itself has good communication and sent the Vax product I ordered. However the vax steam cleaner does not work in that their is no steam/ no heat to produce steam. Extremely disappointed. Just want to return and full refund. Will not be buying vax product again. Company have not contacted re return refund as yet”

Helpful Report

Posted 4 months ago

Thank you for taking the time to leave a review. We are sorry you have had issues with the item purchased. Our customer service team will be in touch following your email received. This was received 6 minutes before your review was posted. Regards The Snellings & Gerald Giles Team

Posted 4 months ago

“As my purchase does not arrive until tomorrow I really cannot comment!”

Helpful Report

Posted 5 months ago

Thank you very much Mr Tidd for taking the time to leave a review, it is much appreciated. Please accept our apologies, this review request was sent to you in error, as you are expecting your order to arrive with you today. On this basis, we hope you are happy with your purchase. Regards The Snellings & Gerald Giles Team

Posted 5 months ago

“I would love to give a review but item has not arrived yet”

Helpful Report

Posted 6 months ago

Thank you very much Martina for taking the time to leave a review, it is much appreciated. Your order was out of stock for a few days but is on its way to you now. Regards The Snellings & Gerald Giles Team

Posted 6 months ago

“Items well priced and arrived in good time, however, at the wrong address! Very annoying. They were meant to be a surprise gift for my wife, so meant to be delivered to my parents. I phoned, filled out parents address, order first item to my address (as requested on site), despite this, delivered to our address in boxes that showed what was inside - and there went the surprise!”

Helpful Report

Posted 6 months ago

Thank you very much Adrian for taking the time to leave a review, it is much appreciated. We are sorry your ordered item did not arrive at your preferred address. The order does state just one address which is where it was delivered to. Unfortunately, if you called to amend the address on the order, this has not been documented. We apologise for the issue this has caused you, but also do hope your wife is still happy with it. Regards The Snellings & Gerald Giles Team

Posted 6 months ago

“Not delivered yet”

Helpful Report

Posted 1 year ago

Thank you very much for taking the time to leave a review, it is much appreciated. Upon placing your order with us, we do endeavor to deliver within your required time frames. However, during busy periods this can mean waiting a little longer. I can see your visit is tomorrow, I hope you are pleased with your purchase. Regards The Snellings & Gerald Giles Team

Posted 1 year ago

“not available but did not say this when ordering. member of staff trying to source me one but been without a fridge now for a week - not good”

Helpful Report

Posted 1 year ago

Thank you Mrs Mills for taking the time to leave a review. I am sorry your fridge has been delayed. Occasionally our suppliers experience logistical issues which are beyond our control. I understand your fridge is due to arrive today, a member of staff will call you to arrange a convenient delivery date with you. Regards The Snellings & Gerald Giles Team

Posted 1 year ago

“Can’t fault Snellings however their delivery is a different matter. Left on the doorstep for everyone to see and take. It says requires a signature but no one seems to care.”

Helpful Report

Posted 1 year ago

Thank you Mr Richards for leaving a review, it is very much appreciated. As a company, our policy is to deliver to the customer only. This has been escalated to our courier partner who will address this internally on our behalf. I apologise Mr Richards and thank you again for bringing this to our attention. Regards The Snellings & Gerald Giles Team

Posted 1 year ago

“Purchased item. Then told it was out of stock. Received an email 4 days ago telling me that I would be contacted within 24 hours with an updated delivery time. I am still waiting!”

Helpful Report

Posted 1 year ago

Good morning Mr Higginson, thank you for leaving a review. I am sorry you have not received your order yet. This item was listed on our website as 'available to order', which means our dispatch times can be delayed whilst waiting for stock to arrive. We have tried calling you and have now emailed you directly. Best regards The Snellings & Gerald Giles Team.

Posted 1 year ago

“The only problem I had was ordering via the website. It said delivery 3 to 5 days, but in fact, they had no stock. If you use a website, please make sure its up to date.”

Helpful Report

Posted 2 years ago

“We bought an expensive washing machine from Snellings about three years ago, mainly because my father had bought a TV from them and was incredibly impressed with their old fashioned customer service. A lovely gentleman delivered the washing machine, and he and my husband unloaded it and sited it together. He then made sure that it was fully working before he left. Nothing was too much trouble. The machine came with a ten year guarantee, and when there were two subsequent problems, Snellings arranged for engineers to visit and correct the problems. We recently found ourselves in need of two new fridges, so immediately went to Snellings, now called Gerald Giles, even though we could have ordered them at a cheaper price from a competitor. The salesman was pleasant and helpful, although the delivery took slightly longer than he had predicted. Two men delivered the fridges and left them on the drive with full packaging attached. . In the period between washing machine and fridges, their customer service seems to have disappeared! Only last year we had bought a new fridge for a property outside of Snellings delivery area, so we used Appliances Online. The delivery staff were amazing! They sited the fridge in what is an extremely awkward situation, no huffing and puffing, just with very good will. We actually gave them a tip as they were so helpful. The Gerald Giles delivery men had a very unhelpful attitude which sadly, will make us think twice before buying from them again.”

Helpful Report

Posted 2 years ago

Thank you Mr Lawrence for taking the time to leave a review, it is much appreciated. We are sorry you were disappointed with your delivery. Your order with us was booked as a drop-off only. A drop-off only does not involve any unpacking or positioning. We do offer a full unpacking and installation service, which for your appliances would have attracted a fee of £10 per appliance. Regards, The Snellings & Gerald Giles Team

Posted 2 years ago

“Great service, ordered product, notified of delivery date, went exactly as planned, what could be better.”

Helpful Report

Posted 2 years ago

“Took 2 weeks for items to be delivered, phoned shop multiple times to try and sort this out, who were very nice, but didn’t actually sort out the problem with delivery. Disappointing”

Helpful Report

Posted 3 years ago

“Took ages as kept delivering at times no one in and no option to sort only given options that suited the delivery driver. Never had this before”

Helpful Report

Posted 3 years ago

“After opening an account online where do you actually login there doesn't seem to anywhere on your website.”

Helpful Report

Posted 4 years ago

“Smeg pasta roller and cutter set: Money taken for order. There was no acknowledgement and when chased up after 5 days my order was not on the system. Eventually all was reconciled (apparently an issue with Barclaycard system used by GG) and the order was dispatched to arrive the following day. We did receive an order but it was for an incompatible kitchen aid set. We finally received the correct set the following day. Not too impressed I’m afraid.”

Helpful Report

Posted 4 years ago

Thank you for your feedback Tony. We can only apologise for the delays with the dispatch of your order. There was indeed a problem with the Barclaycard systems which resulted in some orders not coming through to us. Then, unfortunately, the Smeg version of the pasta cutter was sent out in error, again we are very sorry that this error occurred and any inconvenience this may have caused you. Regards The Gerald Giles Team

Posted 4 years ago

“The service that you provide is good, however, this was completely over ridden by the extraordinarily bad delivery service”

Helpful Report

Posted 4 years ago

Thank you for your feedback Caroline. We are very disappointed to hear our courier service has not been up to its usual high standard. We will be in touch to establish the problem so we can take action to resolve it. Regards The Gerald Giles Team

Posted 4 years ago

“Poor customer service , no reply as yet to my request for credit of installation and disposal charge of dishwasher , as fitters failed to fit dishwasher on last Saturday, despite being aware of kick boarding having to be removed as part of job .”

Helpful Report

Posted 4 years ago

Thank you for your feedback Mrs Fraser, we are sorry that there were problems encountered with the installation of your dishwasher. I will pick this up with our service team to ensure matters have been resolved to your satisfaction. Regards Tracy Gerald Giles

Posted 4 years ago

Snellings Gerald Giles is rated 4.9 based on 5,670 reviews