Snellings Gerald Giles Reviews

Name: Snellings Gerald Giles
Address: 16-20 Ber Street, 16-20 Ber Street, Norwich
Rating: 4.90

4.9 Rating 5,670 Reviews

98 %

of reviewers recommend Snellings Gerald Giles

4.9

Based on 5,670 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Snellings Gerald Giles:

Snellings Gerald Giles is a local independent electrical retailer, with shops in Norwich City centre, and Blofield Norfolk. With over 70 years experience, you can count on them to offer excellent sales advice as well as professional delivery and installation services on a large range of quality brands.

From small home applainces to deciding on a washing machine or dishwasher to keep up with your household demands. You maybe exploring the latest TV's and wireless audio equipment, their knowledgeable teams are there to help.

Visit Website

Phone:

01603 599599

Email:

sales@geraldgiles.co.uk

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Snellings Gerald Giles 5 star review on 11th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always helpful and reasonably priced when purchasing Meile products However yesterday our delivery went to the block of flats at the very end of the Crescent where we live, the occupiers in the ground floor flat number 1 kindly walked about a thousand yards and dropped off to me the Gerald Giles parcel which was sent by Royal Mail, this is bad end service by Royal Mail to drop off at a different location, we in a large detached house addressed correctly and with the correct postal codes all in bold print, hope you take this up with your delivery service:”

Helpful Report

Posted 8 months ago

Thank you very much Jonathan for taking the time to leave a review, it is much appreciated. I am sorry your order was not delivered to the correct address by Royal Mail. This has been reported back to Royal Mail, so thankyou for bringing this to our attention. Regards The Snellings & Gerald Giles Team

Posted 8 months ago

“easy to order and quick delivery”

Helpful Report

Posted 10 months ago

Thank you very much Alice for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 10 months ago

“SGG are a great to do business with, excellent customer service, however their choice of courier DHL does let them down. Twice now I have been told a delivery will arrive on a certain day and needs to be signed for, then on the day at the last minute a message comes up saying won't be delivered that day. If you have made arrangements to be in to receive the parcel this is very annoying. I am considering cancelling my auto subscription and only making one purchase a year!”

Helpful Report

Posted 10 months ago

Thank you very much Alison for taking the time to leave a review, it is much appreciated. Please accept our apologies regarding your delivery, and thank you for bringing this to our attention. This has been reported back to our courier partner for review. Regards The Snellings & Gerald Giles Team

Posted 10 months ago

“Bought new TV online, purchase went without a hitch, delivery arrived on date stated with a 15 minute phone call warning. Was a little unsure about delivery men, they did not fill me with confidence, did not feel that the functions were very well discribed and didn't feel able to ask questions. I am an older person and this TV is more high tech than I am used to. Luckiy I have a friend who come round and explained things to me.”

Helpful Report

Posted 10 months ago

Thank you very much Mrs Fuller for taking the time to leave a review, it is much appreciated. We do appreciate using a new Smart TV can be a little daunting. Please do feel free to either call one or our stores or of course pop in. We will endeavor to answer any questions you may have. Regards The Snellings & Gerald Giles Team

Posted 10 months ago

“very easy to do and the service was quick”

Helpful Report

Posted 10 months ago

Thank you very much for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 10 months ago

“Simple, easy ordering and quick delivery. I ordered the black Dyson V11, it arrived within a few days. Can’t fault the ordering process, delivery arrived within specified day/timeslot. On unboxing, there were a few scuffs to the black pile of the V11 which I’m not overly impressed about for a brand new product. Unfortunately as my other hoover had already gave up on me and I didn’t want the time or effort of contacting customer services to arrange a return/refund I have kept it.”

Helpful Report

Posted 11 months ago

Thank you very much for taking the time to leave a review, it is much appreciated. We are sorry your new V11 is scuffed. This product was brand new unboxed and as it arrived from the manufacturer. Typically Dyson vacuums often have 'dust' residue which is part of the manufacturing process, as vacuums are tested during this process. Often markings on the plastic areas are joints which is also part of the manufacturing process. We would always look to replace a damaged item following delivery. I hope you are happy with the performance of your new V11 following your purchase. Regards The Snellings & Gerald Giles Team

Posted 11 months ago

“Prompt delivery and updates”

Helpful Report

Posted 11 months ago

Thank you very much for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 11 months ago

“Used you lots of times and usually Very happy - BUT disapointed ordering on site with - 20% Discount Offer- when at checkout, no option to enter "Code" and therefore paid normal price. Still not arrivedbut do APPRECIATEit's Easter. All said & done, will use again.”

Helpful Report

Posted 11 months ago

Hi Graham, thank you for taking the time to leave a review. We are sorry to hear you had a problem finding where to add the voucher code. We did have a few customer that also struggled with this, so we are in the process of moving it up the page of the website, so it is easier to find. I will also ask for your 20% to be refunded to you, thanks for shopping with us. Kind Regards Tracy

Posted 11 months ago

“I received my product I love it. The box was damaged but the product not. I would definitely use Gerald Giles again. Saving up as we speak.”

Helpful Report

Posted 11 months ago

Thank you very much Karen for taking the time to leave a review, it is much appreciated. We are sorry your order arrived without the advertised cook book. We hope this has now arrived and you are happy with it. Regards The Snellings & Gerald Giles Team

Posted 11 months ago

“Item arrived on day stated. Unfortunately it was delivered to another person within the company. No name on the label. I would advise that the addressee name is put on the address label.”

Helpful Report

Posted 11 months ago

Thank you very much Steve for taking the time to leave a review, it is much appreciated. Please accept our apologies for the address error. This has been noted and reported back to our courier team. Best regards The Snellings & Gerald Giles Team

Posted 11 months ago

“Very helpful staff when ordering .”

Helpful Report

Posted 11 months ago

Thank you very much Derek for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 11 months ago

“I have used this group for over thirty years and still am pleased at the professional attitude. Their website is fresh, responsive and well updated and maintained. My most recent purchase was a Kitchen Aid item that was on promotion. The process of buying was simple and the dispatch and tracking worked as expected. The item was well packaged and arrived in the agreed deivery time. In person visits to Gerald Giles' shop has always been a pleasre and informative. I can recommend them for service, stock levels and knowledge.”

Helpful Report

Posted 11 months ago

Thank you very much Bilbo for taking the time to leave a review, along with your comments, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 11 months ago

“Everything in order except description of the Phase 2 single bottle as Booster led me to believe it was a different item from the 6 pack I purchased Manu”

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Posted 11 months ago

Thank you very much for taking the time to leave a review, it is much appreciated. Our product descriptions are provided by Miele. We are sorry if you found this to be misleading . Regards The Snellings & Gerald Giles Team

Posted 11 months ago

“Good service, however, they should not use Royal Mail for the delivery as it ia trouble when to collect.”

Helpful Report

Posted 1 year ago

Thank you very much for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 1 year ago

“Item arrived promptly as promised.”

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Posted 1 year ago

Thank you very much for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 1 year ago

“Genuine product, prompt delivery, slight damage to boxes, no damage to the product inside. This is the only reason for 4-stars. Best price so far online. Thank you.”

Helpful Report

Posted 1 year ago

Thank you very much for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 1 year ago

“Did exactly what they said they would. Nothing exceptional, though in this day and age, perhaps that is exceptional”

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Posted 1 year ago

Thank you very much Mark for taking the time to leave a review, along with your comments, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

Thank you very much Geoffrey for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 1 year ago

“Ordered kitchen aid batch jars which arrived promptly with a competitive price and free delivery. Would use this company again and highly recommend.”

Helpful Report

Posted 1 year ago

Thank you very much Peter for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 1 year ago

“Product is excellent. Service was great. Packaged very well so arrived safely. The reason for loosing a star is because you can’t open the package easily at all. No thought given to that. If you are frail or have arthritis in your hands etc you will like me have to ask someone else to open it. And I had to wait and ask my husband who said as he was trying to open it, imagine a frail older person trying to open this, he had to tear the box open.”

Helpful Report

Posted 1 year ago

Thank you very much Mrs Armsstrong-Corbett for taking the time to leave a review, it is much appreciated. We are sorry you found the packaging difficult to open. We do have to pack liquids securely to avoid damage and subsequent leakage. Regards The Snellings & Gerald Giles Team

Posted 1 year ago

Snellings Gerald Giles is rated 4.9 based on 5,670 reviews