Snellings Gerald Giles Reviews

Name: Snellings Gerald Giles
Address: 16-20 Ber Street, 16-20 Ber Street, Norwich
Rating: 4.91

4.9 Rating 5,614 Reviews

98 %

of reviewers recommend Snellings Gerald Giles

4.9

Based on 5,614 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Snellings Gerald Giles:

Snellings Gerald Giles is a local independent electrical retailer, with shops in Norwich City centre, and Blofield Norfolk. With over 70 years experience, you can count on them to offer excellent sales advice as well as professional delivery and installation services on a large range of quality brands.

From small home applainces to deciding on a washing machine or dishwasher to keep up with your household demands. You maybe exploring the latest TV's and wireless audio equipment, their knowledgeable teams are there to help.

Visit Website

Phone:

01603 599599

Email:

sales@geraldgiles.co.uk

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Snellings Gerald Giles 5 star review on 7th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered quickly and kept informed”

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Posted 2 years ago

Thank you Debra for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 2 years ago

“Wish I could give more than 5 stars! Excellent customer service and great communication, Couldn’t be more happy with my purchase, fully recommend”

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Posted 2 years ago

Thank you for taking the time to leave this review. It really is appreciated as we do strive to give the best customer service possible. We hope you are happy with your purchase. Regards The Snellings & Gerald Giles Team

Posted 2 years ago

“What more can I say: Excellent product, Excellent Price, Excellent Service & Prompt delivery. The clue is in the ‘Excellent’. I would be more than happy to recommend this company.”

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Posted 2 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 2 years ago

“Smooth as silk...”

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Posted 2 years ago

“had the items I wanted at the best prices, easy to order and fast deliver. Very happy”

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Posted 2 years ago

Thank you Ardel for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 2 years ago

“Excellent service, prompt and professional.”

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Posted 2 years ago

Thank you Judith for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 2 years ago

“My toaster arrived before due date, well packaged and in mint condition. Very good service and we are pleased with the performance of the smeg 4 slice toaster.”

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Posted 2 years ago

“Unfortunately my first experience with yourselves is going to be my last. I put an order in for a Sony HTX8500 Soundbar from your website as it was at a great price of £229 instead of the usual £299. I managed to put the order through online without any problems, even being able to put a different delivery address to the billing address despite the fact it was my first order, which was one of the reasons for the issues I had. I got a confirmation email on the 14.01 for my order, then got an email from DHL on 17.01 at 09:47 saying they had received the details of my order from yourself, gave me the shipping number 60120139357770 and were waiting for the parcel. at 09:55 on 17.01 I then got an email from yourself saying you had been unable to fulfil my order and the payment would be refunded as your card processor, Stripe, had been unable to verify this purchase because the postcode for delivery did not correspond to the registered payment card address. I then called yourselves to see if I could then reorder the item and put the same address for delivery as the billing but I was told that was not possible as you had put the wrong price on the website, you are supplied by Euronics and as such have to use their price and would be in breach of contract if you sold it to me cheaper than £299. I was also told that the problem with the different addresses happened quite a lot, which means you knew about it but hadn't corrected it. I would suggest stricter controls on your system that forces new customers to use the same address on their first transaction, and checks on the prices you put on your website to prevent this happening again in the future.”

Helpful Report

Posted 2 years ago

Thank you for this feedback Mr Melville. We apologise for the poor experience you had with our company. I understand our customer Services Manager has spoken to you today. Regards The Snellings Gerald Giles Team

Posted 2 years ago

“quick delivery and good price”

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Posted 2 years ago

“Excellent service, ordered sound bar late Friday morning, delivered by midday Saturday with standard delivery. Well pleased and will happily use again. 😊”

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Posted 2 years ago

Thank you Mr Campen for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 2 years ago

“Website clear and easy to use, order processed efficiently, delivery as advised.”

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Posted 2 years ago

“Excellent service, speedy delivery, well packaged and value for money bread maker.”

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Posted 2 years ago

Thank you Jan for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 2 years ago

“Swift delivery and good price; all you really need.”

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Posted 2 years ago

Thank you Mr Reid for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 2 years ago

“The goods that I ordered arrived very quickly. First class firm to deal with.”

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Posted 2 years ago

Thank you Bridget for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 2 years ago

“Bosch Toaster and Kettle. These items were from the current range and half price in the sale. The toaster was not in stock when I ordered so I got a call from a person at SGG asking if I wanted the kettle sent straight away. I did, and it arrived quickly. The toaster followed shortly. Both deliveries were pre-notified with tracking details supplied. Great price and service with fast delivery.”

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Posted 2 years ago

Thank you Mr McWilliam for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 2 years ago

“Excellent service very quick delivery”

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Posted 2 years ago

Thank you for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 2 years ago

“excellent service”

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Posted 2 years ago

Thank you Mr Smith for taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 2 years ago

“I have used this product for a number of years and found it to be very effective.”

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Posted 2 years ago

“Prompt delivery and enjoying our new radio.”

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Posted 2 years ago

“Friendly & efficient service at a very competitive price”

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Posted 2 years ago

Thank you fMr Morris or taking the time to leave a review, it is much appreciated. Regards The Snellings & Gerald Giles Team

Posted 2 years ago

Snellings Gerald Giles is rated 4.9 based on 5,614 reviews