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genesishomeappliances-co-uk/ Reviews

4.8 Rating 267 Reviews
96 %
of reviewers recommend genesishomeappliances-co-uk/
Company Reviews Metrics Info
4.8
Based on 267 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Visit Website

Phone:

0190061767

Location:

Clayflatts Trading EstateWorkingtonCumbria
Workington
CA14 2TQ

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Patrick
Unverified Reviewer
“Bought new washing machine from Workington branch. Arrived a few days later because it was not in stock, said it was when I ordered it. Machine arrived with front panel damaged, why was it not in its packaging? They arranged a technician from Hotpoint to change it had to wait a week for him. Easy fix, but shouldn’t have needed it. Guys fitted machine no problem. Pleased with machine, easy to use, good price. Need a new cooker next, sadly I won’t be buying from this branch.”
Helpful Report
Posted 8 months ago
Hi Patrick, We are really sorry to hear this, we have checked and you had package removal on your sales order so the delivery lads unbox the items on the van before they bring it in to the house. Sincere apologies regarding the damage, this can happen on rare occasions with all manufacturers products between the factory and the end customer. We do hope you would come back in the future and if you do need to discuss anything you can contact me directly. Regards, Dean Sales Manager
Posted 8 months ago
Denney
Verified Buyer
“Friendly and helpful personnel. However, the system for ensuring that orders arrive on time is unsatisfactory. It should not be left for the customer to contact the showroom to remind them that an item is due for delivery. Only then do the personnel start chasing up delivery.”
Helpful Report
Posted 2 years ago
Thank you very much for your welcomed feedback, at Genesis we strive to keep our customers updated during the order process as much as we can. Apologies if any inconvenience was caused with your order, we have taken your feedback on board for future endeavours. Thanks again for choosing Genesis!!
Posted 2 years ago
Page
Verified Buyer
“Was told appliance was in stock, and a date for delivery was confirmed, recieved a phone call on the day of actual delivery and was told there was no stock of that particular item!”
Helpful Report
Posted 2 years ago
genesishomeappliances-co-uk/ is rated 4.8 based on 267 reviews
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