genesishomeappliances-co-uk/ Reviews

Name: genesishomeappliances-co-uk/
Address: Clayflatts Trading EstateWorkingtonCumbria, Workington
Rating: 4.82

4.8 Rating 260 Reviews

96 %

of reviewers recommend genesishomeappliances-co-uk/

Company Reviews

Metrics

4.8

Based on 260 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

0190061767

Location:

Clayflatts Trading EstateWorkingtonCumbria
Workington
CA14 2TQ

Write Your review

Tell us how genesishomeappliances-co-uk/ made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

genesishomeappliances-co-uk/ 5 star review on 15th May 2023

Boag

genesishomeappliances-co-uk/ 5 star review on 1st April 2019

Mackay

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service & delivery of the replacement freezer I needed recently”

Helpful Report

Posted 3 years ago

“friendly and helpful. reliable”

Helpful Report

Posted 3 years ago

“Really pleased with my purchase and the delivery/instillation of it.”

Helpful Report

Posted 3 years ago

“Very pleasant sales staff”

Helpful Report

Posted 3 years ago

“Local company, excellent product knowledge and advice.”

Helpful Report

Posted 3 years ago

“Our appliance had broken down so the delay in the delivery time was slightly annoying. Very helpful staff who kept me up to date.”

Helpful Report

Posted 3 years ago

“Excellent service.”

Helpful Report

Posted 3 years ago

“Very helpful, advised by phone when delivery would be & phone again day before to confirm deliver.”

Helpful Report

Posted 3 years ago

“Staff mind and very helpful”

Helpful Report

Posted 3 years ago

“Ordered a new freezer over the phone, William took my order. Told him the story of the previous freezer I purchased from Genesis. Turned out to be too small, but I'm keeping it and moving it to the garage. He advised me of the loss of warranty if I do so, as the freezer will not operate in very low temperatures. I am pleased for this advice, and will make a thermal cupboard for the freezer regardless of the warranty implications. hope i get my new freezer soon. Barbara Hunt”

Helpful Report

Posted 3 years ago

“Supplied and Installed my new dishwasher quickly and professionally. Excellent service.”

Helpful Report

Posted 3 years ago

“Excellent service, friendly staff. Would definitely recommend.”

Helpful Report

Posted 3 years ago

“Very helpful and accommodating when there was a mix up in ordering.”

Helpful Report

Posted 3 years ago

“Easy to use and good service!”

Helpful Report

Posted 3 years ago

“The assistants in the shop were very helpful. After placing our order for our fridge/freezer an appointment was given for a visit to make sure it would fit etc. The item was delivered and set in place the following week. This is not the first time we have used the firm...very pleased with the appliance and service received.”

Helpful Report

Posted 3 years ago

“Very helpful and polite”

Helpful Report

Posted 3 years ago

“Item as expected, good value, well packaged and delivered carefully.”

Helpful Report

Posted 3 years ago

“We picked the appliance we wanted online and spoke to the girl in the shop to explain where it would go and what it was replacing. We were told this would not be a problem. When they arrived to fit the appliance we were told they couldn’t do this and left. We spoke to the store to explain what had happened and we ended up sorting out the problem on our own. Would not use these again.”

Helpful Report

Posted 3 years ago

Thanks for the feedback and sorry for your experience. If it is a nationwide delivery we have to use couriers and without knowing if it is a built in appliance or freestanding unfortunately we can't explain why your delivery did not go ahead, please call us on 0190061767 so we can try and help and hopefully explain why this did not go ahead and stop it happening in the future.

Posted 3 years ago

“Great service, first class product 👍”

Helpful Report

Posted 3 years ago

“Easy transaction. Oven was all i expected & wanted. Would totally recommend”

Helpful Report

Posted 3 years ago

genesishomeappliances-co-uk/ is rated 4.8 based on 260 reviews