genesishomeappliances-co-uk/ Reviews

Name: genesishomeappliances-co-uk/
Address: Clayflatts Trading EstateWorkingtonCumbria, Workington
Rating: 4.82

4.8 Rating 260 Reviews

96 %

of reviewers recommend genesishomeappliances-co-uk/

Company Reviews

Metrics

4.8

Based on 260 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

0190061767

Location:

Clayflatts Trading EstateWorkingtonCumbria
Workington
CA14 2TQ

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genesishomeappliances-co-uk/ 5 star review on 15th May 2023

Boag

genesishomeappliances-co-uk/ 5 star review on 1st April 2019

Mackay

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly and helpful personnel. However, the system for ensuring that orders arrive on time is unsatisfactory. It should not be left for the customer to contact the showroom to remind them that an item is due for delivery. Only then do the personnel start chasing up delivery.”

Helpful Report

Posted 2 years ago

Thank you very much for your welcomed feedback, at Genesis we strive to keep our customers updated during the order process as much as we can. Apologies if any inconvenience was caused with your order, we have taken your feedback on board for future endeavours. Thanks again for choosing Genesis!!

Posted 2 years ago

“Fantastic service very quick delivery”

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Posted 2 years ago

“We required a new built in fridge. Genesis found us the perfect one which required modifications to the cupboard to install which was done with no issues. Excellent customer service and we will definetly use Genesis again in the future!”

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Posted 2 years ago

“Very helpful and efficient”

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Posted 2 years ago

“Excellent product, price and service. Really impressed with customer service and care received. Will definitely use Genesis again.”

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Posted 2 years ago

Thank you very much, greatly appreciated!!

Posted 2 years ago

“Very helpful service”

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Posted 2 years ago

“Great Customer Service thank you”

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Posted 2 years ago

“Amica FK1974 fridge/freezer. Purchased from Genesis Home Appliances. The purchase process was straightforward. I was very happy with the customer service, including being contacted by phone to arrange a suitable delivery date. Delivery date/time ws fine. After it, I sent a follow on question by e-mail. Genesis contacted the manufacturer and quickly replied to that. The fridge/freezer is, to date, functioning well. It is a lot quieter than some reviews mention. I was able to place my unit right by a power-point but the very short lead could be an issue for other purchasers.”

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Posted 2 years ago

“Great service, good communication, updated frequently on order”

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Posted 2 years ago

“Was told appliance was in stock, and a date for delivery was confirmed, recieved a phone call on the day of actual delivery and was told there was no stock of that particular item!”

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Posted 2 years ago

“Very good prompt delivery and installation”

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Posted 2 years ago

“I am very pleased with my purchase. Also a quick delivery.”

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Posted 2 years ago

“Efficient , good communication reliable”

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Posted 2 years ago

“Good communication. Kept me informed regarding delivery”

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Posted 2 years ago

“Genesis where the only company to stock the tumble dryer I wanted. Very efficient and rang us to confirm delivery time. Delivery driver was very helpful and friendly- will definitely purchase from here again!!!”

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Posted 2 years ago

“Very professional service”

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Posted 2 years ago

“Fast and efficient service with very pleasant and helpful staff”

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Posted 2 years ago

“Excellent company to deal with they keep you updated with the progress of your order from ordering to being delivered definitely recommend this company 10/10👍”

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Posted 2 years ago

“Very good communication, delivered on time and the delivery guy was very polite and helpful, thank you, Martin.”

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Posted 2 years ago

“Great experience dealing with Genesis, efficient and friendly sales staff. Genuinely great. However, they need to stop using DPD couriers though, they really let them down.”

Helpful Report

Posted 2 years ago

Thank you very much for the positive review, apologies for any inconvenience caused by the courier delivery. We will pass on the feedback to DPD. However, it is rare that we use this company for deliveries, only for selected items and areas. Nevertheless thank you for choosing Genesis and your feedback is much appreciated.

Posted 2 years ago

genesishomeappliances-co-uk/ is rated 4.8 based on 260 reviews