genesishomeappliances-co-uk/ Reviews

Name: genesishomeappliances-co-uk/
Address: Clayflatts Trading EstateWorkingtonCumbria, Workington
Rating: 4.83

4.8 Rating 267 Reviews

96 %

of reviewers recommend genesishomeappliances-co-uk/

Company Reviews

Metrics

Info

4.8

Based on 267 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0190061767

Location:

Clayflatts Trading EstateWorkingtonCumbria
Workington
CA14 2TQ

genesishomeappliances-co-uk/ 5 star review on 15th May 2023

Boag

genesishomeappliances-co-uk/ 5 star review on 1st April 2019

Mackay

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service delivered and fit fridge freezer within a couple of days”

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Posted 8 months ago

Thank you Mark :)

Posted 5 months ago

“Great service. Shopped around last weekend and ended up here on Saturday, Tuesday I had my built in washing machine installled. I also saved £90 buying here rather than going to another large retailer. Thank you and Will be back.”

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Posted 8 months ago

Thank you Jim :)

Posted 5 months ago

“Unbelievable service with a special mention to Dean Adams who made my buying experience a memorable one. Will recommend to friends and family!”

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Posted 8 months ago

Thank you for the lovely review :)

Posted 5 months ago

“Excellent customer service. Great products.”

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Posted 8 months ago

Thank you for the review :)

Posted 5 months ago

“Got my Washer Dryer, installed the next day after buying! Also got my American Fridge Freezer from here. Nothing is any trouble and all of the staff are very friendly. If you are considering buying definitely go to Genesis. They also beat the price of 2 large online companies so I’m a very happy customer!!”

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Posted 8 months ago

Thank you very much :)

Posted 5 months ago

“Great service friendly staff”

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Posted 8 months ago

Thank you for the kind words :)

Posted 5 months ago

“Bought new washing machine from Workington branch. Arrived a few days later because it was not in stock, said it was when I ordered it. Machine arrived with front panel damaged, why was it not in its packaging? They arranged a technician from Hotpoint to change it had to wait a week for him. Easy fix, but shouldn’t have needed it. Guys fitted machine no problem. Pleased with machine, easy to use, good price. Need a new cooker next, sadly I won’t be buying from this branch.”

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Posted 8 months ago

Hi Patrick, We are really sorry to hear this, we have checked and you had package removal on your sales order so the delivery lads unbox the items on the van before they bring it in to the house. Sincere apologies regarding the damage, this can happen on rare occasions with all manufacturers products between the factory and the end customer. We do hope you would come back in the future and if you do need to discuss anything you can contact me directly. Regards, Dean Sales Manager

Posted 8 months ago

“I’ve used Genesis a few times now for new home appliances and for replacement parts. Their customer service is outstanding, they go out of their way to ensure the customer is satisfied.”

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Posted 9 months ago

Thank you very much for the lovely review!

Posted 5 months ago

“Ordered a fridge freezer from Genesis as was the cheapest place I could find it online. I knew it would be a lead time to get it, around 4 weeks. Was kept up to date on delivery, spoke to customer services as they managed to obtain earlier and fitted the delivery around my holiday. Would recommend to anyone and would buy from again with no hesitation.”

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Posted 1 year ago

Thank you for the kind words!

Posted 5 months ago

“I have never had service of this level ever before! Keenly priced with free delivery and countless phone calls to me to smoothly arrange delivery. I didn't once need to call genesis, they were in constant contact and kept me updated on the progress. Liam is a credit to the company, his customer service is impeccable.”

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Posted 1 year ago

“Liam managed a complex and difficult case in replacing our Hob in london and was in contact almost Dailey arranging things. He was brilliant.”

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Posted 1 year ago

“Genesis really ARE exceptional: completely efficient administration, communication and delivery, courteous and decent. I have recommended ordering through Genesis to all my family and friends. Thank you.”

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Posted 1 year ago

“Brilliant A******”

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Posted 1 year ago

“Outstanding customer service. Highly recommend, communication was first class throughout the process.”

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Posted 1 year ago

“When I discovered Genesis Home Appliances Ltd, it was the beginning of a wonderful customer service experience. Firstly I was just so happy they had the item I required a smaller than normal integrated oven - I had searched high and low for one this size. Secondly, the person I dealt with was friendly and polite pre and post transaction, excellent customer service! 🏆 😀”

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Posted 1 year ago

“Fabulous service price and product speedy and efficient friendly and professional would use again and recommend!”

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Posted 1 year ago

“Friendly, helpful,went the extra mile to arrange a suitable time for us. Good product knowledge.”

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Posted 1 year ago

“Great service and happy with dishwasher”

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Posted 1 year ago

“What a great Company! Customer Service was exemplary, was kept in touch every step of the way from initial order to delivery and beyond. Well done guys!”

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Posted 1 year ago

“I’d recommend this company. I recently had to purchase a dishwasher and a dryer. The price was good (as I’d looked around), the service was excellent and delivery was quick. I would not hesitate to use this company again.”

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Posted 1 year ago

genesishomeappliances-co-uk/ is rated 4.8 based on 267 reviews