genesishomeappliances-co-uk/ Reviews

Name: genesishomeappliances-co-uk/
Address: Clayflatts Trading EstateWorkingtonCumbria, Workington
Rating: 4.83

4.8 Rating 273 Reviews

96 %

of reviewers recommend genesishomeappliances-co-uk/

Company Reviews

Metrics

Info

4.8

Based on 273 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0190061767

Location:

Clayflatts Trading EstateWorkingtonCumbria
Workington
CA14 2TQ

Anonymous

Anonymous // 01/01/2019

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“Fantastic service and great product - thank you”

Helpful Report

Posted 8 months ago

Thank you :)

Posted 6 months ago

“Staff were really friendly and informative every step of the way. Had a courtesy call from them to let me know that the freezer that I'd ordered was out of stock, but due in later that week. Received a call a few days late to say that it was back in stock and that delivery was booked for the following Tuesday. Received a call Tuesday morning to say delivery would be between 1 and 5. Received another call to say that I woild be one of the later drops and so towards the end of the window. They r turned up at just gone 4pm. Freezer was in immaculate condition, no dents or scratches (as can happen with deliveries). Very happy and pleased with the price, the customer service and the delivery.”

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Posted 8 months ago

Thank you very much for your kind review Stephen :)

Posted 6 months ago

“I choose to buy from a local company rather than one of the bigger companies and was very pleased with the entire service they provided from ordering my fridge freezer to the delivery..And because they are a local company,If you needed any help or advice you could call into there showroom and speak to assistant face to face or give them a call they are very willing to help..So I would highly recommend Genesis to family and friends..Thankyou you so much.👍”

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Posted 8 months ago

Thank you for your kind review :)

Posted 6 months ago

“Always pleasant and receive a good service been using genesis for quite a few years trust there goods. Never had any complaints, and the delivery men are very helpful”

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Posted 8 months ago

Thanks for the review! Much Appreciated! :)

Posted 8 months ago

“Excellent company to deal with. Can't beat buying local compared to online purchases. Fabulous customer service. They went the extra mile for me when I accidentally selected the wrong language on my new washing machine and came out to sort it for me because I am a complete techophobe.”

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Posted 8 months ago

Thanks for your lovely review, much appreciated!! :)

Posted 8 months ago

“First class service from efficient friendly staff.I My husband and I visited the shop and were greeted by the salesman who provide advice and answered all our questions. I would certainly recommend Genesis to both friends and family.Keep up the good work”

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Posted 8 months ago

Thankyou very much, really appreciate it. :)

Posted 8 months ago

“Great service delivered and fit fridge freezer within a couple of days”

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Posted 9 months ago

Thank you Mark :)

Posted 6 months ago

“Great service. Shopped around last weekend and ended up here on Saturday, Tuesday I had my built in washing machine installled. I also saved £90 buying here rather than going to another large retailer. Thank you and Will be back.”

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Posted 9 months ago

Thank you Jim :)

Posted 6 months ago

“Unbelievable service with a special mention to Dean Adams who made my buying experience a memorable one. Will recommend to friends and family!”

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Posted 9 months ago

Thank you for the lovely review :)

Posted 6 months ago

“Excellent customer service. Great products.”

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Posted 9 months ago

Thank you for the review :)

Posted 6 months ago

“Got my Washer Dryer, installed the next day after buying! Also got my American Fridge Freezer from here. Nothing is any trouble and all of the staff are very friendly. If you are considering buying definitely go to Genesis. They also beat the price of 2 large online companies so I’m a very happy customer!!”

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Posted 9 months ago

Thank you very much :)

Posted 6 months ago

“Great service friendly staff”

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Posted 9 months ago

Thank you for the kind words :)

Posted 6 months ago

“Bought new washing machine from Workington branch. Arrived a few days later because it was not in stock, said it was when I ordered it. Machine arrived with front panel damaged, why was it not in its packaging? They arranged a technician from Hotpoint to change it had to wait a week for him. Easy fix, but shouldn’t have needed it. Guys fitted machine no problem. Pleased with machine, easy to use, good price. Need a new cooker next, sadly I won’t be buying from this branch.”

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Posted 9 months ago

Hi Patrick, We are really sorry to hear this, we have checked and you had package removal on your sales order so the delivery lads unbox the items on the van before they bring it in to the house. Sincere apologies regarding the damage, this can happen on rare occasions with all manufacturers products between the factory and the end customer. We do hope you would come back in the future and if you do need to discuss anything you can contact me directly. Regards, Dean Sales Manager

Posted 9 months ago

“I’ve used Genesis a few times now for new home appliances and for replacement parts. Their customer service is outstanding, they go out of their way to ensure the customer is satisfied.”

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Posted 9 months ago

Thank you very much for the lovely review!

Posted 6 months ago

“Ordered a fridge freezer from Genesis as was the cheapest place I could find it online. I knew it would be a lead time to get it, around 4 weeks. Was kept up to date on delivery, spoke to customer services as they managed to obtain earlier and fitted the delivery around my holiday. Would recommend to anyone and would buy from again with no hesitation.”

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Posted 1 year ago

Thank you for the kind words!

Posted 6 months ago

“I have never had service of this level ever before! Keenly priced with free delivery and countless phone calls to me to smoothly arrange delivery. I didn't once need to call genesis, they were in constant contact and kept me updated on the progress. Liam is a credit to the company, his customer service is impeccable.”

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Posted 1 year ago

“Liam managed a complex and difficult case in replacing our Hob in london and was in contact almost Dailey arranging things. He was brilliant.”

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Posted 1 year ago

“Genesis really ARE exceptional: completely efficient administration, communication and delivery, courteous and decent. I have recommended ordering through Genesis to all my family and friends. Thank you.”

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Posted 1 year ago

“Brilliant A******”

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Posted 1 year ago

“Outstanding customer service. Highly recommend, communication was first class throughout the process.”

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Posted 1 year ago

genesishomeappliances-co-uk/ is rated 4.8 based on 273 reviews