GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Station Road, East Sussex
Rating: 4.69

4.7 Rating 2,671 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,671 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

memberservices@motoringassist.com

Location:

Station Road,
Station Road
East Sussex
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found it difficult to find the format required for the email. That could be addressed.”

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Posted 3 years ago

“Wow, had barely completed purchasing our roadside recovery policy than I was asked to review GEM Motoring Assist. First observations and ease of joining were straightforward, but then I downloaded the 'GEM Assist Me' app and was most disappointed to read the reviews and to learn that the app has not been updated by Apple since 2017 and is pretty useless for the purpose it was designed for. I can only hope that should we find ourselves having to seek roadside assistance the app locates us accurately and expert help arrives in a timely manner.”

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Posted 3 years ago

“Not had to call them out yet. Disappointed that the renewal price was higher then the new policy price.”

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Posted 3 years ago

“Anyone is good at taking peoples money , it is the service when needed what matters”

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Posted 4 years ago

“Signup is easy, communication generally good. However, the one time I have used them for assistance it took nearly 3 hours to arrive. It wasn't a particularly busy day or remote location and the weather was good so I think this is fairly normal. I kept phoning them and they kept assuring me someone was on the way but forecast times were wildly optimistic. I might have got assistance faster on that occasion if I had simply phoned around some local companies. It's maybe still worth joining for the peace of mind. I'm giving them another try because I haven't found anyone better.”

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Posted 4 years ago

“When papers arrive I will let you know what I think”

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Posted 4 years ago

“Bit disappointed went on line got it cheaper than renewal 😡”

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Posted 4 years ago

“The way Gem has treated me so far has been very good but I have only just joined and not used your services yet. Will be able to give a more in-depth view latter.”

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Posted 4 years ago

“Can't give a real review as I have just joined.why do companies want a review when all you have done is paid to join. All I can say is easy to join”

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Posted 4 years ago

“Joining appeared to be easy, but I have not yet had a confirmatory email or text”

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Posted 4 years ago

“only just joined . joining up was easy .”

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Posted 5 years ago

“I have breakdown cover which thankfully I have never needed. I phoned to insure my Motorhome for European travel. And was told they never have covered Europe. The web site clearly states it does. I am now covered by Red pennant for Europe. Perhaps staff training is in order.”

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Posted 5 years ago

“30 seconds after going GEM Motoring Assist I was asked to write a review. What can I say? The only thing I have done so far is sign up.”

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Posted 5 years ago

“Reasonable cover, but a great shame a discount is not offered to loyal or renewing cover customers.”

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Posted 5 years ago

“Wanted Europe cover for car but the cost was far too high. Insurance companies for cars now include this in their policies and can be very cheap. I think mine is about £80 for UK and Europe cover.”

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Posted 5 years ago

“A bit clunky, then it refused to recognise my debit card. But better than the RAC”

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Posted 5 years ago

“It is not clear on the application page if cover is provided from home on either Extra or Reclaim. A 1/4 mile from home is repeatedly mentioned, but not From Home. The text on all pages should be clarified. A common breakdown will be at the home address eg failure to start. To not cover this for either service is useless.”

Helpful Report

Posted 5 years ago

Thank you for your comments. Both our policies Recovery EXTRA & Recovery RECLAIM cover you for breakdowns at home. This information is available on our website, so would be grateful if you could let us know your user journey so we can investigate further as to why you were unable to view this.

Posted 5 years ago

“I have only just joined and have had no reason to call Gem. Hopefully I never will need to call but time will tell.”

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Posted 5 years ago

“I only joined yesterday and have no evidence upon which to make a judgement on GEM Motoring Assist.”

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Posted 5 years ago

“Deciding to join, I opted for the Direct Debit method of payment; however, the website rejected this application, for an unspecified reason that my building society was unable to explain. I then paid with my debit card without problems. I was disappointed that my membership does not start for 36 hours; surely coverage should be available instantly?”

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Posted 6 years ago

There could be a number of reasons for this failing the credit reference agency (CRA) check that we use (on a combination of your name, address and bank account information). For instance not all bank and building societies submit data to the CRA’s or it may be a business or non-current account such as an ISA or savings account that does not share consent. Your account may not be consented to share with the CRA. This is more likely if the account is older – i.e. opened prior to 2000 – your account may be known as a ‘non-consented account’ with the CRA. After this date most banks began obtaining customer consent to share this data and most new accounts are generally automatically consented. Should you wish to set up a direct debit for future collections, please contact the office and we can send out a paper mandate for completion. We do only offer cover to commence from midnight tomorrow from the date of application or from a later specified date up to 2 months in advance, this is stated on the website application when choosing the start date. We are pleased to welcome you to GEM. Kind regards The GEM Team

Posted 6 years ago

GEM Motoring Assist is rated 4.7 based on 2,671 reviews