GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,674 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

Write Your review

Tell us how GEM Motoring Assist made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good assistance from the lady on the telephone ,explained all the options.”

Helpful Report

Posted 8 years ago

“Very efficient service at a competitive cost.”

Helpful Report

Posted 8 years ago

“Our previous breakdown cover had expired as we had both overlooked the renewal date due to illness. They would not cover us for 48 hours. So we looked for Other firms and yours was the best we found. As it is our first day of cover we will contact you the first time we need to call upon your services. It was so easy to join online.”

Helpful Report

Posted 8 years ago

“We haven't yet (and hope not to) used the service yet but have found cuStomer service excellent with prompt communication.”

Helpful Report

Posted 8 years ago

“Just renewed with GEM I had to call them out about 6 weeks ago and the breakdown attended very promptly. They were unable to diagnose and rectify the issue so I was conveyed home. It transpired it was a faulty sensor which would not have been a roadside fix, so overall a good service was provided with no fuss. Thanks”

Helpful Report

Posted 8 years ago

“I received excellent service on the teleiphone, despite the fact that I called less than 5 minutes before closing time. The agent was courteous and patient and carried out my wishes to my entire satisfaction”

Helpful Report

Posted 8 years ago

“Very simple and straightforward process,gave me the cover and price for which I was looking for.”

Helpful Report

Posted 8 years ago

“This is my first experience of GEM and I would say that the subscription website was easy to use. Did use the online chat as well and it all seemed to be professional and efficient - I guess the acid test is when I have to use the breakdown service. Hopefully I'm paying for something I never have to call on.”

Helpful Report

Posted 8 years ago

“I contacted customer services via email with regard to a couple of questions I had . I received a reply within a few hours”

Helpful Report

Posted 8 years ago

“Very friendly, very accommodating, explanation and time consuming”

Helpful Report

Posted 8 years ago

“Never used your service as yet I have renewed contact with your selves again”

Helpful Report

Posted 8 years ago

“Seems a much price than I was paying. Had breakdown cover for a year. Fed up of paying more money each year for not using it. I will recommend to my friends and family.”

Helpful Report

Posted 8 years ago

“Simple to complete on line.”

Helpful Report

Posted 8 years ago

“No issues with the service. Concerned at the increase in cost for a service I may well never use, I thought very seriously about cancelling for this reason alone. If the cost increases next year I may well cancel and not have breakdown cover. Surely a no claims discount scheme would encourage customers like me that almost never claim would help to retain customers, keep them happier and encourage customers to minimise claims by ensuring their cars are always well maintained.”

Helpful Report

Posted 8 years ago

“Lots of research. Who are GEM? Good reviews, decent price (can get cheaper but this service needs to be better than cheap when you are stranded somewhere remote!). Great expectations ????”

Helpful Report

Posted 8 years ago

“Very easy to go on line and register....I hope I don't need you guys....The proof of the pudding will be in the eating, if and when I have a problem..That will be a time to write how you respond. Dave Hill”

Helpful Report

Posted 8 years ago

“Never had to use any of the services”

Helpful Report

Posted 8 years ago

“The proof of the pudding ... . It was very easy to join GEM online, but of course I hope never to have to use them. Only then can I give them a true rating on customer service.”

Helpful Report

Posted 8 years ago

“Excellent advise at a very difficult time. Thank you xxx”

Helpful Report

Posted 8 years ago

“I've been with gem for years , you can't put a cost on quality.”

Helpful Report

Posted 8 years ago

GEM Motoring Assist is rated 4.7 based on 2,674 reviews