GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Station Road, East Sussex
Rating: 4.69

4.7 Rating 2,671 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,671 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

memberservices@motoringassist.com

Location:

Station Road,
Station Road
East Sussex
RH18 5EN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We haven't yet (and hope not to) used the service yet but have found cuStomer service excellent with prompt communication.”

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Posted 8 years ago

“Just renewed with GEM I had to call them out about 6 weeks ago and the breakdown attended very promptly. They were unable to diagnose and rectify the issue so I was conveyed home. It transpired it was a faulty sensor which would not have been a roadside fix, so overall a good service was provided with no fuss. Thanks”

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Posted 8 years ago

“I received excellent service on the teleiphone, despite the fact that I called less than 5 minutes before closing time. The agent was courteous and patient and carried out my wishes to my entire satisfaction”

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Posted 8 years ago

“Very simple and straightforward process,gave me the cover and price for which I was looking for.”

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Posted 8 years ago

“This is my first experience of GEM and I would say that the subscription website was easy to use. Did use the online chat as well and it all seemed to be professional and efficient - I guess the acid test is when I have to use the breakdown service. Hopefully I'm paying for something I never have to call on.”

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Posted 8 years ago

“I contacted customer services via email with regard to a couple of questions I had . I received a reply within a few hours”

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Posted 8 years ago

“Very friendly, very accommodating, explanation and time consuming”

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Posted 8 years ago

“Never used your service as yet I have renewed contact with your selves again”

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Posted 8 years ago

“Seems a much price than I was paying. Had breakdown cover for a year. Fed up of paying more money each year for not using it. I will recommend to my friends and family.”

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Posted 8 years ago

“Simple to complete on line.”

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Posted 8 years ago

“No issues with the service. Concerned at the increase in cost for a service I may well never use, I thought very seriously about cancelling for this reason alone. If the cost increases next year I may well cancel and not have breakdown cover. Surely a no claims discount scheme would encourage customers like me that almost never claim would help to retain customers, keep them happier and encourage customers to minimise claims by ensuring their cars are always well maintained.”

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Posted 8 years ago

“Lots of research. Who are GEM? Good reviews, decent price (can get cheaper but this service needs to be better than cheap when you are stranded somewhere remote!). Great expectations ????”

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Posted 8 years ago

“Very easy to go on line and register....I hope I don't need you guys....The proof of the pudding will be in the eating, if and when I have a problem..That will be a time to write how you respond. Dave Hill”

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Posted 8 years ago

“Never had to use any of the services”

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Posted 8 years ago

“The proof of the pudding ... . It was very easy to join GEM online, but of course I hope never to have to use them. Only then can I give them a true rating on customer service.”

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Posted 8 years ago

“Excellent advise at a very difficult time. Thank you xxx”

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Posted 8 years ago

“I've been with gem for years , you can't put a cost on quality.”

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Posted 8 years ago

“Not sure why I've been asked to do this, because I've been a GEM members for many years. All I needed to do was to enquire about adding one of my sons to the cover, and this was dealt with speedily and helpfully by the person on the other end of the phone.”

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Posted 8 years ago

“Unable to comment on the service of the breakdown service, as I have only just joined and not yet had to make a call out. That said, the assistance and service I had on the phone to resolve a payment issue was second to none. Cannot fault.”

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Posted 8 years ago

“Thankfully I have not used my Gem motoring assist, so not able to give you a rating for your service. To date the 5 stars must go to my car and luck. Long may it continue.”

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Posted 8 years ago

GEM Motoring Assist is rated 4.7 based on 2,671 reviews