GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Station Road, East Sussex
Rating: 4.69

4.7 Rating 2,671 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,671 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

memberservices@motoringassist.com

Location:

Station Road,
Station Road
East Sussex
RH18 5EN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far, all I have had is your confirmatory email and the infomation that I have down loaded!”

Helpful Report

Posted 8 years ago

“On telephoning GEM to confirm we were covered for removing my wife's car from our home address to the main dealer, recovery was arranged immediately for the next morning at 8:40. On the following morning I received several texts updating me on the time the breakdown vehicle would be with me. When the vehicle hadn't turned up 30 minutes after I was told it would I telephoned the breakdown company to ask where they were & was told their driver had been delayed. At the same time we were telephoned by GEM & my wife told them the vehicle was still on it's way to us, GEM then apologised & offered to text us with further updates, we declined saying we'd ring them if the breakdown company didn't arrive within the next 15 minutes, which they did. Overall I am very impressed with the service your company deliver & the obvious care you take over your customers. In conclusion I would like to say, I've been a member of GEM for 6 years & always found your service excellent & have no intention of changing to any other company in the future.”

Helpful Report

Posted 8 years ago

“The information on the web made it clear what the policy covered. In my case I wanted to know if the policy covered breakdowns when towing a caravan. This was not obvious in the information immediately available for other providers. It was quick and easy to pay and join Gem.”

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Posted 8 years ago

“Brilliant service from the call center, quick & efficient. Didn't appreciate receiving the same 6 text every hour, from 1.30am to 6.30am confirming the transaction, when I had to be up for work that day.”

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Posted 8 years ago

“Can not recall using Gem.p”

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Posted 8 years ago

“Quick and easy to follow”

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Posted 8 years ago

“The Lady I spoke to was very pleasant, helpfull and engaging and provided me with all the information I needed. I am happ with the price and happy with the level of cover. I can now travel anywhere n th country without ever having to worry about breaking down”

Helpful Report

Posted 8 years ago

“i would like to know why i havnt received any new breakdown cards after re newing again this year”

Helpful Report

Posted 8 years ago

Thank you for your review. I can confirm that as the information on your card has not changed we have not automatically sent a replacement this year. If you would like us to replace your card please let us know.

Posted 8 years ago

“Used on-line service. Very easy to renew membership.”

Helpful Report

Posted 8 years ago

“Website and what is covered are easy to understand. I joined GEM because Which had them highly recommended in there survey, which gives you a good sense of what other people think. I have to date not used them so I am unable to comment, but I have no doubt that they will surpass my expectations. My dealings with them so far has been very enjoyable, they are professional, friendly extremely helpful and considerate. The price was also a lot cheaper than my previous breakdown and with GEM I have home start included. What more can I say. If in doubt just join you will not regret it.”

Helpful Report

Posted 8 years ago

“Very easy to arrange cover online. A third of the cost of my AA cover ( had been with them 29 years, but was shocked at the renewal quote). Not had to call GEM out yet so fingers crossed all will be ok, should the eventuality arise. Judging by other online reviews I have read, and independent awards, I'm expecting a good service.”

Helpful Report

Posted 8 years ago

“nice and clear complete on line package without all the add this add that and what time i had breakfast!! and good value. if breakdown service is as good as joinining,,, happy days!! KK”

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Posted 8 years ago

“Just signed up. Really impressed by the process. Real people answering the phones. Polite and courteous. Wish all companies were still like this....”

Helpful Report

Posted 8 years ago

“European cover looked like an after thought on the site.It also is rather expensive though I can understand why to some extent.”

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Posted 8 years ago

“I was a previous member who made the mistake of leaving you. Glad to be back.”

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Posted 8 years ago

“Nice people to deal with,easy to renew. If I ever break down I hope they are as good as they appear! I enjoy the magazine.”

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Posted 8 years ago

“Gem handled my breakdown as expected - good customer service, breakdown vehicle arrived within the hour as promised and cause solved quickly. Very competitive price.”

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Posted 8 years ago

“Phone answered within a few seconds and the person dealing with me, courteous, efficient and knowledgeable.”

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Posted 8 years ago

“Online joining process was straight forward and not a lengthy job. Hope the breakdown service is as efficient.”

Helpful Report

Posted 8 years ago

“This was best value and most pratical cover for us as a couple who share the use of two motorcycles and two cars between ourselves.”

Helpful Report

Posted 8 years ago

GEM Motoring Assist is rated 4.7 based on 2,671 reviews