GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,674 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good website, easy to navigate and clearly indicated exactly the cover provided under each level. I also received through the post a handy card with all the details required in case of a breakdown. Great value for money and stress free reassurance!”

Helpful Report

Posted 8 years ago

“I am afraid that you did not score very well this year for membership renewal, as your staff appear to have adopted a disregard for the customer in the form of "lets not listen too carefully as to what they are saying!" . I e-mailed your company to explain that I could not get further than your Home Page when I logged on to renew. This occurred every day for 5 days. Though I did manage to procure the overseas cover through your site. In frustration I went next door to my neighbour to attempt access beyond the home page, alack and alas, no joy. I received and returned you staff's phone call in offering assistance, BUT! the good lady did not listen carefully as to what I was saying, she just kept on reciting a prepared speech, no good!. I was then passed on to IT who proceeded in the same vein. Now when I say very clearly that I cannot get beyond the home page, I do not want a lesson in how to log on when I cannot get there!!!. He then made a statement that the browser I choose to use may not be compatible with your systems. I came very, very, close in abandoning my membership with you. I am infuriated with the first two members of staff with their attitude, but because I believe in your company, I demanded to pay over the phone, something simple that someone could get their head around. Your second lady member of staff retrieved the day for you. But I hasten to add, if you will not be utilising certain web browsers, then please let it be known to unaware parties like myself. I remain disillusioned with GEM and will think twice next year. One hitch and I'm off. Regards Mr A Westron. membership no. 001500048880”

Helpful Report

Posted 8 years ago

“I've been with GEM for more years than the proverbial donkey. They have been unfailingly nice and helpful. The two bills I paid to my garage, for breakdowns over the years, were reimbursed by GEM very quickly indeed. We have great confidence when travelling, knowing we have full cover and so will get helped or home. Phoning GEM is always a pleasant experience. I'm sure their receptionists must have a bad day now and then - but I've never known it. Great stuff Gemmies - and thank you. Gordon Steer.”

Helpful Report

Posted 8 years ago

“So far, all I have had is your confirmatory email and the infomation that I have down loaded!”

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Posted 8 years ago

“On telephoning GEM to confirm we were covered for removing my wife's car from our home address to the main dealer, recovery was arranged immediately for the next morning at 8:40. On the following morning I received several texts updating me on the time the breakdown vehicle would be with me. When the vehicle hadn't turned up 30 minutes after I was told it would I telephoned the breakdown company to ask where they were & was told their driver had been delayed. At the same time we were telephoned by GEM & my wife told them the vehicle was still on it's way to us, GEM then apologised & offered to text us with further updates, we declined saying we'd ring them if the breakdown company didn't arrive within the next 15 minutes, which they did. Overall I am very impressed with the service your company deliver & the obvious care you take over your customers. In conclusion I would like to say, I've been a member of GEM for 6 years & always found your service excellent & have no intention of changing to any other company in the future.”

Helpful Report

Posted 8 years ago

“The information on the web made it clear what the policy covered. In my case I wanted to know if the policy covered breakdowns when towing a caravan. This was not obvious in the information immediately available for other providers. It was quick and easy to pay and join Gem.”

Helpful Report

Posted 8 years ago

“Brilliant service from the call center, quick & efficient. Didn't appreciate receiving the same 6 text every hour, from 1.30am to 6.30am confirming the transaction, when I had to be up for work that day.”

Helpful Report

Posted 8 years ago

“Can not recall using Gem.p”

Helpful Report

Posted 8 years ago

“Quick and easy to follow”

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Posted 8 years ago

“The Lady I spoke to was very pleasant, helpfull and engaging and provided me with all the information I needed. I am happ with the price and happy with the level of cover. I can now travel anywhere n th country without ever having to worry about breaking down”

Helpful Report

Posted 8 years ago

“i would like to know why i havnt received any new breakdown cards after re newing again this year”

Helpful Report

Posted 8 years ago

Thank you for your review. I can confirm that as the information on your card has not changed we have not automatically sent a replacement this year. If you would like us to replace your card please let us know.

Posted 8 years ago

“Used on-line service. Very easy to renew membership.”

Helpful Report

Posted 8 years ago

“Website and what is covered are easy to understand. I joined GEM because Which had them highly recommended in there survey, which gives you a good sense of what other people think. I have to date not used them so I am unable to comment, but I have no doubt that they will surpass my expectations. My dealings with them so far has been very enjoyable, they are professional, friendly extremely helpful and considerate. The price was also a lot cheaper than my previous breakdown and with GEM I have home start included. What more can I say. If in doubt just join you will not regret it.”

Helpful Report

Posted 8 years ago

“Very easy to arrange cover online. A third of the cost of my AA cover ( had been with them 29 years, but was shocked at the renewal quote). Not had to call GEM out yet so fingers crossed all will be ok, should the eventuality arise. Judging by other online reviews I have read, and independent awards, I'm expecting a good service.”

Helpful Report

Posted 8 years ago

“nice and clear complete on line package without all the add this add that and what time i had breakfast!! and good value. if breakdown service is as good as joinining,,, happy days!! KK”

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Posted 8 years ago

“Just signed up. Really impressed by the process. Real people answering the phones. Polite and courteous. Wish all companies were still like this....”

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Posted 8 years ago

“European cover looked like an after thought on the site.It also is rather expensive though I can understand why to some extent.”

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Posted 8 years ago

“I was a previous member who made the mistake of leaving you. Glad to be back.”

Helpful Report

Posted 8 years ago

“Nice people to deal with,easy to renew. If I ever break down I hope they are as good as they appear! I enjoy the magazine.”

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Posted 8 years ago

“Gem handled my breakdown as expected - good customer service, breakdown vehicle arrived within the hour as promised and cause solved quickly. Very competitive price.”

Helpful Report

Posted 8 years ago

GEM Motoring Assist is rated 4.7 based on 2,674 reviews