GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,674 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Must say how quick and efficient the staff are and happy to help has an answer for all my questions. This certainly comes across even over the phone must say . Lisa was a lady I spoke to first so helpfull Then when I called back I spoke to Diana she was also very pleasant . First impressions count !!! All information that I needed was given to me in a very calm and happy manner 😃..”

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Posted 6 years ago

“Looked at GEM because of high consumer ratings (Incl. Which?) I had a few questions to ask before 'signing up' - all handled on the telephone quickly and professionally. Went for 'family pack' all living at the same premises - looks like very good value for 4 people - I really like the fact that it's the person who is covered in any car, rather than individual cars - this means if you are travelling in somebody else's car who doesn't have breakdown assistance - you are still covered.”

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Posted 6 years ago

“Very easy and user friendly”

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Posted 6 years ago

“Joining GEM was seamless and the most price competitive. If all companies had web sites this user friendly people would have more time to enjoy life. Thanks”

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Posted 6 years ago

“Defaqto 5 stars and Which recommended for an amazing price. Hopefully will never have to test the recovery part.😀”

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Posted 6 years ago

“just signed up. telephone was answered very quickly and Laura was knowledgeable”

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Posted 6 years ago

“Everything you need to make a decision is laid out clearly and really straightforward. I was impressed as there was only two options to choose from, and all you had to decide is which one you preferred. No messing about as to what car you drive as the person is covered in any car. Joining and paying was also really straightforward too! So far so good!”

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Posted 6 years ago

“Easy site to use and good choice of cover at a very competitive price especially when using Topcashback to get an extra discount.”

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Posted 6 years ago

“Joined yesterday - by phone - and Sue was very clear and helpful. Hope I don't need to talk to her again until I renew next year!!”

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Posted 6 years ago

“Excellent so far. We've not received our cards as yet or made any claims so time will tell. Experience so far has been faultless - long may it continue!”

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Posted 6 years ago

“Bit annoyed to find that once I had signed up there was a special offer on membership that could have saved me £30. I also tried to set up a direct debit but seems my bank will not allow this but never had any problems setting up DD with other companies.”

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Posted 6 years ago

“have been with Gem before but then bought a new car which had breakdown cover for three years included - no problems before so have re-joined GEM”

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Posted 6 years ago

“Five star review for ease of membership online.”

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Posted 6 years ago

“Recommended by Which? as top provider so I joined online which was an easy process”

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Posted 6 years ago

“Very easy sign up procedure and competitive priced”

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Posted 6 years ago

“Very helpful and prompt service. You knock spots of the RAC who usually cause delays and aren't especially polite! Thanks again, Andrew de Berry I believe it was Diana who assisted me.”

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Posted 6 years ago

“I've just joined so I can't rate the service yet! One niggle I have already concerns the printing of 'what to do if you breakdown' info. It doesn't print cleanly in that the front page is overlaid by part of what looks like the last page.”

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Posted 6 years ago

“My telephone dealings with your office as I applied for membership have been very good.”

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Posted 6 years ago

“I can only rate the enrollment process which was smooth and untroubled ............until the the very last when some sort of failure window appeared , spouting (to me) gibberish. However the process appears to have concluded satisfactorily for all.”