GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,674 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to setup even for a techno phobe like me.I hope I never need your roadside assistance but my nephew told me you are good.”

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Posted 2 years ago

“GEM is by far the best breakdown cover! It is the cheapest and the service is superb! Been with them for over 3 years now!”

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Posted 3 years ago

“Quick and easy to join”

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Posted 3 years ago

“Quick and easy to use”

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Posted 3 years ago

“Good breakdown service but if you have a family of 3 it is very expensive. Very inflexible to the point of being bolshy on the phone when trying to renew. Can't renew over the phone at weekends so your cover lapses and must wait48 hours befoce cover resumes.”

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Posted 3 years ago

“Web site was easy to view able to confirm what was and was not covered. Joined quickly would recommend.”

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Posted 3 years ago

“The recovery man was excellent, came promptly, friendly and extremely helpful. Great service”

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Posted 3 years ago

“Top service at an excellent price.”

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Posted 3 years ago

“I can only answer the question about joining the organisation which was very good, my enquiries were answered promptly and the level of cover seems excellent without an unaffordable price tag. I've always advocated for the need of such cover and indeed found myself in a slight hole recently when I had two tyre punctures on the same day thus leaving me stranded on the second occasion, this all happened within weeks of the expiry of my last recovery cover due to the company decision of not operating cover in my post code area anymore, I'd held that cover for three years travelling all over the UK in that time without the need of any assistance whatsoever! You might say an unlucky event! or was it the intervention of the Gods of the insurance industry? Here's to hopefully many more happy trouble free miles now I've found my new cover provider...”

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Posted 3 years ago

“Previously used GEM for a vehicle that was rather unreliable. Always sent someone to recover / fix the vehicle very quickly and communication always excellent. And the unlimited breakdowns with no excess is an amazing feature which no others offer at a price anywhere near as reasonable! I have recently purchased a Land Rover defender so I'm sure I will be requiring GEMs services again.. hopefully not too soon!”

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Posted 3 years ago

“Very simple to get cover for my motor home”

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Posted 3 years ago

“Easy website to navigate and pretty clear ts & cs. Seems like best value compared to the other major organisations but time will tell.”

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Posted 3 years ago

“Getting membership for GEM was very easy any questions l had were answered. Lisa (l hope that is her name) was really helpful.”

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Posted 3 years ago

“Recommended by our son - a GEM member”

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Posted 3 years ago

“I have to say that the person that took my call (I think it was Chris Hollington) but I have not got my paperwork handy, could not have done more to assist. I cannot thank her enough for sorting the situation out. She is a great ambassador for your company.”

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Posted 3 years ago

“I made initial contact and was very impressed with the conversations I had with the staff. They spoke clearly, answered my questions concisely, and I liked the fact that GEM keeps things simple. I think some companies provide too many options which leads to confusion about what you are actually signing up for. So I joined the next day.”

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Posted 3 years ago

“Quick and simple - that's how I like it !”

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Posted 3 years ago

“Having been with the AA for 23 years, it was time for change. Using the Recovery Plus for myself and my wife is a great benefit. Very easy to become a Gem member, I hope , should the need arise, that we will experience the benefits of an excellent organisation.”

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Posted 3 years ago

“easy to read clear policy document”

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Posted 3 years ago

“Left RAC after 40 years.. (waited 12 hours for help) Love this lot.. Friendly and feels like a mutual club not a global business.”

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Posted 3 years ago

GEM Motoring Assist is rated 4.7 based on 2,674 reviews