GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,674 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have previously been very grateful to Gem when embarrassingly, I ran out of fuel and they assisted very quickly. On another occasion, my car battery failed and again they came to the rescue very quickly. The refunding of charges to the breakdown service was quick and trouble free each time.”

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Posted 8 years ago

“It can be a long drawn out affair searching for the best insurance or breakdown service online, but once I found GEM I was immediately impressed with the ease of use site & (of course) the great deal they offered me!”

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Posted 8 years ago

“easy to use”

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Posted 8 years ago

“Signing up and choosing level of cover easy: annual subscription almost half what I was paying.”

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Posted 8 years ago

“Easy to renew. Friendly customer service”

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Posted 8 years ago

“JUST BY BEING THERE REALLY. WE ARE HOPING THAT WE DONT NEED TO CALL YOU, BUT IF WE NEED YOU, i AM SURE YOU WILL BE THERE FOR US. IT IS VERY REASURING. MANY THANKS, SUE WHEELER.”

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Posted 8 years ago

“Joining was easy, accepting business should be but lots of British operations are woeful. I like the personal cover. No acres of small print, if u r in the car, it's covered. I don't want to deal with section 5 sub clause 7c on the M25 on a rainy Friday evening”

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Posted 8 years ago

“The operator did advise well and completed my renewal to my satisfaction”

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Posted 8 years ago

“By offering personal cover and not specific car cover”

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Posted 8 years ago

Thank you for taking the time to comment. We would like to point out that because your cover with us is Personal and not vehicle specific it enables you to be covered driving any vehicle (as long as that vehicle is covered under our terms & conditions). Therefore giving you far more flexibility than being restricted to cover for just the one vehicle.

Posted 8 years ago

“Reduce premium Price has gone up without any reason last year were low”

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Posted 8 years ago

“Good value and friendly service.”

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Posted 8 years ago

“Very helpful telephone staff Product good value”

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Posted 8 years ago

“Customer service very good. Good price for what you are getting.”

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Posted 8 years ago

“Very satisfied to date. Apologies to whoever I spoke to when renewing. Two sheets of letter were stuck together and I had not seen the section relating to 12 months for price of 11.”

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Posted 8 years ago

“It was really straightforward to sign up for cover. The web site is easy to navigate and there were no moments of frustration.”

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Posted 8 years ago

“I was a member some years ago and have decided to rejoin. I was very happy with my previous membership and hope the experience continues this time.”

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Posted 8 years ago

“have not had to call you out as yet, and although i cannot explain the reason behind this next statement, i find your service a very refreshing change from the mainstream breakdown services out there, thank you.”

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Posted 8 years ago

“Everything was explained very well”

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Posted 8 years ago

“The website was easy to follow and achieved, without trouble, what it was designed to achieve.”

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Posted 8 years ago

“Service has been OK on the very few times of called on it over the last few years, the only negative being the very long wait. However, I do object to being charged more for a renewal than if I purchased the same cover as a new customer.”

Helpful Report

Posted 8 years ago

GEM Motoring Assist is rated 4.7 based on 2,674 reviews