GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,674 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've just re-joined GEM. I've been a member before, but in recent years my car insurance has included breakdown cover. This is no longer the case, so I'm very happy to be a GEM member again. GEM has always looked after me well when I've broken down, and the website and joining process is, as I would expect, easy, straightforward and no nonsense.”

Helpful Report

Posted 8 years ago

“Used the service for a hood problem at home. Driver helped solve the issue but left quickly leaving me to put the car back together. It was the end of his shift and really all he wanted to do was take the car to a dealer and hurry away.”

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Posted 8 years ago

“Good value for money as they cover a lot more than most breakdown companies, eg. Punctures, classic cars, etc. It is just a shame new customers get a better deal than existing customers.”

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Posted 8 years ago

“Very helpful friendly staff”

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Posted 8 years ago

“Good price, easy to join, no complaints. Not had to use yet so time will tell....”

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Posted 8 years ago

“Very simple web process to sign up”

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Posted 8 years ago

“I have only just taken out breakdown cover but the process to take it out online was extremely easy. I studied various other breakdown covers before I chose Gem motoring assist. It really was not difficult and if I do need to use the service over the next few months, I am sure i will not be disappointed.......Pam”

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Posted 8 years ago

“easy and quick application process.”

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Posted 8 years ago

“At renewal time, having compared prices with other breakdown providers, I found GEM was no longer the cheapest provider for the level of cover I required. I rang GEM, the customer advisor was friendly and offered a free month's cover, which I accepted and renewed my cover for another year.”

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Posted 8 years ago

“Not used their service yet, but joining was easy enough. So far so good.”

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Posted 8 years ago

“I have only recently joined Gem Motoring Assist and I have not needed to use the breakdown cover yet (thankfully). What I can comment on is how easy it was to join online. It was very easy to follow and hopefully I will not need the service but if I do, I am sure they will not let me down.”

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Posted 8 years ago

“Very good telephone communication, very friendly and helpful”

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Posted 8 years ago

“Did a search for a breakdown company who dealt with cars over 10 years old without massive surcharge. Found out about GEM, read reviews, all sounded good so I called. British based customer service lady was brilliant, long story short signed up for cover. Just hope I will never need it.”

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Posted 8 years ago

“Very quick response. Helpful driver. Quickly resolved.”

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Posted 8 years ago

“Easy to join , have not had to use the service yet but hope it is as good and easy as it was to join!”

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Posted 8 years ago

“very helpful when renewing my policy will always recommend”

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Posted 8 years ago

“We broke down at 10.30am. It's 6pm and we're still not home. Would have been quicker to walk 19 miles.”

Helpful Report

Posted 8 years ago

I was sorry and disappointed to read that the service provided to your breakdown was below our usual standard. I have arranged for the incident to be investigated. Call Assist, the service provider on behalf of the underwriters will respond to you directly in due course and in the meantime I apologise for any inconvenience suffered.

Posted 8 years ago

“helpful staff, easy to purchase”

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Posted 8 years ago

“Your service was excellent as usual. The person I spoke to for the renewal of my subscription (Di) was friendly, courteous and efficient. Well done guys - keep up the great work!”

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Posted 8 years ago

“Happy with the breakdown service and other benefits of the GEM policy but not happy that it cost £88 to renew it as an existing policyholder when the website price for new customers is £81.”

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Posted 8 years ago

GEM Motoring Assist is rated 4.7 based on 2,674 reviews