GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,674 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I was very impressed with the effort your team made to organise my cover at short notice BUT although I paid in full and was assured that cover started today , Sunday 26 June I do not have any paperwork to show I have the cover . I had agreed to email but still no paperwork . I leave home to pick up the car tomorrow Monday 27 June @ 6.00 am and have no documentation in case of an incident. What now?”

Helpful Report

Posted 8 years ago

“Whole family has been with GEM for many years. Excellent cover at competitive prices and quick and easy claim procedure.”

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Posted 8 years ago

“Your web site was very easy to use, there seemed no fuss at all ... nothing over complicated in the forms to complete. I very much like the SMS message reminding me to save the Emergency number, and best of all the value for money I am paying. So a big thank you!”

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Posted 8 years ago

“Your products are simple to understand and meet the needs of the vast majority of motorists. Your website was easy to use and, having joined, I discovered that I am eligible for member benefits, which is an added bonus!”

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Posted 8 years ago

“Only experienced joining on line and this was quick and easy. Found out all I needed from the Web site and was happy with the price for what they are offering. Received emails with info straight after submission ...so far so good!”

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Posted 8 years ago

“Used the service after a breakdown in the last 12 months with an acceptable outcome. However, upon renewal a 10% premium increase is difficult to justify with inflation rates so low.”

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Posted 8 years ago

“The amount of coverage as opposed to my previous supplier is quite startling especially considering the low cost. I am delighted with everything being offered. Many thanks.”

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Posted 8 years ago

“Did question why new members got a better deal than existing members on renewal price”

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Posted 8 years ago

“Having needed your assistance recently for recovery this was handled in a professional manner with limited waiting time and kept informed during the wait.”

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Posted 8 years ago

“Best breakdown cover ever, best value for money you will ever get, beats all the others hands down, they just can't match it.”

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Posted 8 years ago

“New member,easy to join and excellent info supplied etc.”

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Posted 8 years ago

“No nonsense pricing, nothing hidden, and exactly what I need!”

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Posted 8 years ago

“As a GEM member (but not of the Breakdown service) from reports I have read in the magazine and elsewhere I realise that it is an excellent service. I enrolled for the breakdown service online last evening, I chose and paid for Reclaim. However when I printed off the literature I was most confused. What is Recovery Extra? Will my vehicle be transported to my home if a garage is not open or unable to effect a repair? Recovery must take place at the same time as the call-out, but you will not know if the garage can repair the vehicle so how do you get recovery back to home? If I am driving a hired car do I request Recovery back to the point of hire as the rental company may wish to carry out the repair? Do I still pay my annual membership subscription to GEM for my copy of Good Motoring. I think I need to telephone you as I have more questions.”

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Posted 8 years ago

“Very efficient service. Good value for money and a reassuring back up always.”

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Posted 8 years ago

“So incredibly simple to check cover available and the cost. Just a few clicks and all done and dusted. Sorted!”

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Posted 8 years ago

“Brilliant service. A fast, great personal service, can't rate highly enough.”

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Posted 8 years ago

“I phoned,on the pretence of Which magazine ratings,the conversation i had was very helpful,explaining everything i wanted to know,without being too pushy,off course the price certainally helped,all together a pleasant experience,which makes a change!.”

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Posted 8 years ago

“Friendly, efficient and courteous service. My query was understood straight away, and handled quickly and efficiently”

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Posted 8 years ago

“No problem setting up and good value for money. Remains to be seen how they perform if I have to call them out...”

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Posted 8 years ago

“I have only joined GEM at this stage, however, the process was easy. The true test will come if and when I break down.”

Helpful Report

Posted 8 years ago

GEM Motoring Assist is rated 4.7 based on 2,674 reviews