GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Station Road, East Sussex
Rating: 4.69

4.7 Rating 2,671 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,671 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

memberservices@motoringassist.com

Location:

Station Road,
Station Road
East Sussex
RH18 5EN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your products are simple to understand and meet the needs of the vast majority of motorists. Your website was easy to use and, having joined, I discovered that I am eligible for member benefits, which is an added bonus!”

Helpful Report

Posted 8 years ago

“Only experienced joining on line and this was quick and easy. Found out all I needed from the Web site and was happy with the price for what they are offering. Received emails with info straight after submission ...so far so good!”

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Posted 8 years ago

“Used the service after a breakdown in the last 12 months with an acceptable outcome. However, upon renewal a 10% premium increase is difficult to justify with inflation rates so low.”

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Posted 8 years ago

“The amount of coverage as opposed to my previous supplier is quite startling especially considering the low cost. I am delighted with everything being offered. Many thanks.”

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Posted 8 years ago

“Did question why new members got a better deal than existing members on renewal price”

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Posted 8 years ago

“Having needed your assistance recently for recovery this was handled in a professional manner with limited waiting time and kept informed during the wait.”

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Posted 8 years ago

“Best breakdown cover ever, best value for money you will ever get, beats all the others hands down, they just can't match it.”

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Posted 8 years ago

“New member,easy to join and excellent info supplied etc.”

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Posted 8 years ago

“No nonsense pricing, nothing hidden, and exactly what I need!”

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Posted 8 years ago

“As a GEM member (but not of the Breakdown service) from reports I have read in the magazine and elsewhere I realise that it is an excellent service. I enrolled for the breakdown service online last evening, I chose and paid for Reclaim. However when I printed off the literature I was most confused. What is Recovery Extra? Will my vehicle be transported to my home if a garage is not open or unable to effect a repair? Recovery must take place at the same time as the call-out, but you will not know if the garage can repair the vehicle so how do you get recovery back to home? If I am driving a hired car do I request Recovery back to the point of hire as the rental company may wish to carry out the repair? Do I still pay my annual membership subscription to GEM for my copy of Good Motoring. I think I need to telephone you as I have more questions.”

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Posted 8 years ago

“Very efficient service. Good value for money and a reassuring back up always.”

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Posted 8 years ago

“So incredibly simple to check cover available and the cost. Just a few clicks and all done and dusted. Sorted!”

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Posted 8 years ago

“Brilliant service. A fast, great personal service, can't rate highly enough.”

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Posted 8 years ago

“I phoned,on the pretence of Which magazine ratings,the conversation i had was very helpful,explaining everything i wanted to know,without being too pushy,off course the price certainally helped,all together a pleasant experience,which makes a change!.”

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Posted 8 years ago

“Friendly, efficient and courteous service. My query was understood straight away, and handled quickly and efficiently”

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Posted 8 years ago

“No problem setting up and good value for money. Remains to be seen how they perform if I have to call them out...”

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Posted 8 years ago

“I have only joined GEM at this stage, however, the process was easy. The true test will come if and when I break down.”

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Posted 8 years ago

“Good website, easy to navigate and clearly indicated exactly the cover provided under each level. I also received through the post a handy card with all the details required in case of a breakdown. Great value for money and stress free reassurance!”

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Posted 8 years ago

“I am afraid that you did not score very well this year for membership renewal, as your staff appear to have adopted a disregard for the customer in the form of "lets not listen too carefully as to what they are saying!" . I e-mailed your company to explain that I could not get further than your Home Page when I logged on to renew. This occurred every day for 5 days. Though I did manage to procure the overseas cover through your site. In frustration I went next door to my neighbour to attempt access beyond the home page, alack and alas, no joy. I received and returned you staff's phone call in offering assistance, BUT! the good lady did not listen carefully as to what I was saying, she just kept on reciting a prepared speech, no good!. I was then passed on to IT who proceeded in the same vein. Now when I say very clearly that I cannot get beyond the home page, I do not want a lesson in how to log on when I cannot get there!!!. He then made a statement that the browser I choose to use may not be compatible with your systems. I came very, very, close in abandoning my membership with you. I am infuriated with the first two members of staff with their attitude, but because I believe in your company, I demanded to pay over the phone, something simple that someone could get their head around. Your second lady member of staff retrieved the day for you. But I hasten to add, if you will not be utilising certain web browsers, then please let it be known to unaware parties like myself. I remain disillusioned with GEM and will think twice next year. One hitch and I'm off. Regards Mr A Westron. membership no. 001500048880”

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Posted 8 years ago

“I've been with GEM for more years than the proverbial donkey. They have been unfailingly nice and helpful. The two bills I paid to my garage, for breakdowns over the years, were reimbursed by GEM very quickly indeed. We have great confidence when travelling, knowing we have full cover and so will get helped or home. Phoning GEM is always a pleasant experience. I'm sure their receptionists must have a bad day now and then - but I've never known it. Great stuff Gemmies - and thank you. Gordon Steer.”

Helpful Report

Posted 8 years ago

GEM Motoring Assist is rated 4.7 based on 2,671 reviews