GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,674 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to use Gem before Christmas for the first time. The service was excellent. quick and thorough.”

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Posted 8 years ago

“I've had to make 2 call out's this year but both times the service has been amazing, from the time you make the call until your back on the road it went very smoothly both times hence why I have renewed my recovery again with GEM and will always recommend them. Thank you!”

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Posted 8 years ago

“Luckily I've not had to test the breakdown service, but every time I've felt the need to phone GEM about anything I've always got straight through and my questions have been answered quickly and in a friendly manner. The cost is very reasonable for what they offer and they are a pleasure to deal with.”

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Posted 8 years ago

“Simple, polite and efficient service. Excellent value compared to other providers, and covers my older vehicles.”

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Posted 8 years ago

“When my renewal was due I received polite reminders in plenty of time to let me consider my options. No telephone calls - no hassle. The cheapest deal too for a very good service.”

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Posted 8 years ago

“Web site very clear and easy to make choices.Seem like reasonable prices too.”

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Posted 8 years ago

“Never used for a breakdown, but chose Gem on reputation, and the fact they covered motorcycles also offering personal cover for spouse.”

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Posted 8 years ago

“Had no need to use services as yet, but like magazine and price”

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Posted 8 years ago

“Although I consider it good value it still irks me that as a member I have to pay considerably more in premiums annually than someone joining. I know that this is the norm for any kind of insurance but like a lot of people feel that existing customers should be treated fairly.I for one will be doing a bit more research before renewing next time. Many thanks for the opportunity to comment and I look forward to my 10% discount lol”

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Posted 8 years ago

“Easy to use Web Site. Competitive prices.”

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Posted 8 years ago

“excellent service, very happy to have joined.”

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Posted 8 years ago

“dear Sir or Madam, I am sorry to have to in form you that Mr. G. Wheeler is at present in hospital and I am the only driver at present for our car! My name is Sue as on the E-mail, I will try to help you if necessary. All our Accounts are Joint so everything should be OK. I have not had any problems with nthe car so far. . THANK YOU. susan G. Wheeler.”

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Posted 8 years ago

“Very friendly, precise and helpfull information and a pleasure to deal with.”

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Posted 8 years ago

“Excellent service. Easy and confident way to safe guard your car when out and about. we have renewed our membership again this year.”

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Posted 8 years ago

“Trouble was a flat battery car was in garage at home . we pushed car onto driveway and I phoned GEM motoring assist. I was told I would be assisted 'within the hour' and so it was when a local firm arrived (ELVA) and got the car started but advised me that the battery had had it! I said that I would go to either the local Peugeot dealer or to Halfords for the replacement and the operative said that his firm supplied batteries ,tyres etc and also did repairs MOT's etc; which I was unaware of . So he rang his company and got me a price and I went there and they fitted it free!”

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Posted 8 years ago

“Must have been good because I can't rember it!”

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Posted 8 years ago

“Used once first class service”

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Posted 8 years ago

“I have not needed to use the breakdown cover yet (hopefully I won't need to) - but the service I have received so far has been excellent and I actually feel valued as a customer. I am glad I chose Gem Motoring Assist instead of the more well known companies :)”

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Posted 8 years ago

“Customer service is top quality and that is what helps make a good company great”

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Posted 8 years ago

“In December of 2014 a very bad cold spell caught me out, whilst delivering Xmas cards to friends, my car stalled outside my friends house who were at work, and could not get it started. Contacting GEM I was told the someone would be with me within the hour, this later was increased by 25 minutes. The weather had turned too cold for me to stay with the car, so I contacted GEM to say that I had to move or else I would be in trouble, I told the chap on phone and from the goodness of this mans heart he agreed and told me that the recovery vehicle would pick me up from home. I had to start to go home (1 mile or so ) I was dithering with cold. This happened, I was picked up from my home, my car was restarted and I was mobile again, without the help of the GEM man I would have been in real trouble, Thank you friend.”

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Posted 8 years ago

GEM Motoring Assist is rated 4.7 based on 2,674 reviews