GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,674 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As my husband had been a member for many years before his passing, and he had always been pleased with the service received from GEM, I decided that I would join this coming year. The reception I received was most helpful and courteous and I am happy to continue with this organisation in the future.”

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Posted 5 years ago

“Excellent explanation of the plans offered & easy sign up. Thank you.”

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Posted 5 years ago

“👍👍👍 good”

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Posted 5 years ago

“Very friendly efficient human beings at the end of the phone, which is always answered promptly. If the breakdown service is as good as the admin staff then it is win win!”

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Posted 5 years ago

“very easy website to use good information well set out”

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Posted 5 years ago

“Problems with the website when paying, not a convincing start.”

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Posted 5 years ago

Dear Mr Kunduh, Thank you for posting your comment. We are sorry that you had a problem when making payment to join. We can see that everything has gone through for you. Can you let us know if you had an error page and no confirmation following clicking to pay and if you have since received our confirmation email. Many Thanks. Kind regards The GEM Team.

Posted 5 years ago

“An easy process to join, with the information in plain language and informative.”

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Posted 5 years ago

“Answered all my questions fully, explained everything i was unsure of, not used the recovery service yet, but if its as good as customer support i will be happy”

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Posted 5 years ago

“I found it very straight forward to answer all the relevant questions, and your cost for the service beat the AA hands down, thank you.”

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Posted 5 years ago

“Quick and easy to join.”

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Posted 5 years ago

“I was reviewing our car insurance and discussing it with a friend who strongly recommended GEM. Your web site and online chat were clear and helpful. So we joined today! JR Wallace”

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Posted 5 years ago

“Having been a wee bit apprehensive before the test I was more than happy during the test with the attention given by the assessor Mr Ian Dalling who indicated some minor problems, and giving guidance on where to correct them.”

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Posted 5 years ago

“Can only comment on ease of joining GEM using online option (very good). I have not spoken, chatted or emailed with them. The acid test will be the standard of service if I breakdown and actually need them!!!”

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Posted 5 years ago

“Before commencing the test I was most apprehensive with regards to what would be required and asked. However prior to starting the examiner Mr Ian Dalling put my mind at ease, and during and after the test any faults by me were highlighted discussed, allowing me to see that 'faults' that I took for granted were easily remedied and I have commenced doing so”

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Posted 5 years ago

“This is just a review of the application process, as we will start our membership in 2 weeks. Joining was very simple and easy, just 2 levels of membership and cheaper than either AA or RAC. The online reviews of the service really sold it to us.”

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Posted 5 years ago

“Straight forward and intuitive joining up.”

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Posted 5 years ago

“I phoned in and purchased by phone, they were very helpful on phone and super nice. My daughter recently used her own Gem full recovery home service back to my address, a long distance and the company didnt make any fuss about it etc. It was worth the extra cover just for that one occasion. Probably saved the car from shark garages or being scrapped. The clutch cable snapped and will cost around £17.00 from a well known website and myself fitting it for free. Its a 12 year old Picanto but too good to throw away. I've tried the other big names, but they are just not as good and charge a lot more.”

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Posted 5 years ago

“Easy to use website with clear pricing and member benefits”

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Posted 5 years ago

“Joining was simple. Clear options between Extra and Reclaim. Had cause to discuss options on the phone and the lady who I spoke to was extremely helpful. I haven't had cause to use the assistance service so can't rate that (and hopefully won't need to!).”

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Posted 5 years ago

“Went with Gem based on internet reviews and motoring feedback. Price is a factor for me but not as important as service. Cannot comment on a breakdown as to date not had to use.”

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Posted 5 years ago

GEM Motoring Assist is rated 4.7 based on 2,674 reviews