GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,671 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,671 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent old fashioned service”

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Posted 5 years ago

“Very easy”

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Posted 5 years ago

“Simple, short and succinct.”

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Posted 5 years ago

“Friendly, helpful assistant. Straightforward.”

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Posted 5 years ago

“The joining process was easy to follow and quick to complete.”

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Posted 5 years ago

“Information clear and concise, joining on website very easy.”

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Posted 5 years ago

“Signing up for cover was very easy, but found the web site a little dis-jointed. Hope the call out or recovery is as easy.”

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Posted 5 years ago

“Easy to follow and join. Well done”

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Posted 5 years ago

“Very straightforward to set up a breakdown policy. Documentation of services included in the policy are clearly set out.”

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Posted 5 years ago

“Easy to use, clear and concise”

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Posted 5 years ago

“I've no idea as yet whether GEM's breakdown service is good or not, but having just signed up for it, I can say that the joining process is very clear and very easy - so that's a good start”

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Posted 5 years ago

“Extremely easy and straight forward to join. Signed up paid and received welcome email all within 5 mins.”

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Posted 5 years ago

“easy to talk to.straight forward to set up,and very polite.good old fashioned service as it used to be.Also a great price no brainer really.”

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Posted 5 years ago

“New Member so have not had to use call-out yet. However, a member of Customer service staff was very polite, friendly and professional who dealt with my query. The website and Membership Area are very easy to use and navigate online. A phone App is available. GEM are very competitively priced compared with leading breakdown organisations. So far I would highly recommend.”

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Posted 5 years ago

“Not used them yet hope never to have to just joined them”

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Posted 5 years ago

“I've just joined GEM Motoring Assist as they have the best reviews. The joining up process was very easy.”

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Posted 5 years ago

“so far so good.not starting until march 1st. but seem on the ball. thank you.”

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Posted 5 years ago

“very good”

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Posted 5 years ago

“Deciding to join, I opted for the Direct Debit method of payment; however, the website rejected this application, for an unspecified reason that my building society was unable to explain. I then paid with my debit card without problems. I was disappointed that my membership does not start for 36 hours; surely coverage should be available instantly?”

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Posted 5 years ago

There could be a number of reasons for this failing the credit reference agency (CRA) check that we use (on a combination of your name, address and bank account information). For instance not all bank and building societies submit data to the CRA’s or it may be a business or non-current account such as an ISA or savings account that does not share consent. Your account may not be consented to share with the CRA. This is more likely if the account is older – i.e. opened prior to 2000 – your account may be known as a ‘non-consented account’ with the CRA. After this date most banks began obtaining customer consent to share this data and most new accounts are generally automatically consented. Should you wish to set up a direct debit for future collections, please contact the office and we can send out a paper mandate for completion. We do only offer cover to commence from midnight tomorrow from the date of application or from a later specified date up to 2 months in advance, this is stated on the website application when choosing the start date. We are pleased to welcome you to GEM. Kind regards The GEM Team

Posted 5 years ago

“I haven't had to use the service in the year that I have had Gem Motoring Assist, but the customer service has always been helpful and friendly. No "Press 1 for this" and "Press two for that."”

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Posted 5 years ago

GEM Motoring Assist is rated 4.7 based on 2,671 reviews