GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,674 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I joined GEM having had a ludicrous renewal demand from my previous breakdown club who wanted to increase my membership by £113 to £417. GEM offered membership, with analogous benefits, at a level offering a 67% saving, exactly as stated in their advertising. This represents, in my opinion, outstanding value for money and I look forward to a long association with the club.”

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Posted 4 years ago

“Far easier to get membership from you then it is from AA, Very good service so far”

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Posted 4 years ago

“Have left AA and have found your system so far, very user friendly in this technical age! Thank You”

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Posted 4 years ago

“Good value for money, website quick and easy to use.”

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Posted 4 years ago

“I used to be a GEM Member many, many years ago, so it is nice to be returning to the fold, so to speak. The booking platform was easy to navigate and offers a simple choice of service, which judging by customer ratings beats all the 'big boys!'”

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Posted 4 years ago

“Very simple and easy to use. Covered within a few mins, thank you!”

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Posted 4 years ago

“Very happy with the process of complete the membership forms let's hope I don't have to use your services to offen many thanks”

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Posted 4 years ago

“Big shout out to Diane Lander, I asked her key questions and she replied promptly and in plain English. Top customer service !”

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Posted 4 years ago

“So far only just become a member lady I spoke to was very helpful and explained things very well thank you”

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Posted 4 years ago

“Just joined after seeing excellent reviews so cannot comment on service but it is very good value and a user friendly application process, took five minutes or less. Hopefully we will not need to call for assistance but confident that service will live up to expectations!”

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Posted 4 years ago

“Very good telephone contact centre, recovery arranged promptly and follow up call ensuring good service. Quality recovery service at good price.”

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Posted 4 years ago

“very good service,although I forgot to renew and broke down”

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Posted 4 years ago

“Just waiting for the email containing policy documents, I've used the membership number given at sign-up to bring up my details in the app so all appears ok.”

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Posted 4 years ago

“Straight forward and very clear”

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Posted 4 years ago

“This refers only to the process of buying GEM cover: my policy has not yet taken effect so I have no experience of the effectiveness of the breakdown service. Buying cover during corovirus lockdown is not as easy as in normal times, if one needs to discuss something. But I was able to get through to Member Services without delay, and the lady with whom I spoke was polite, pleasant and efficient. I had a query relating to my motorhome; I was asked to hold, briefly, whilst the matter was considered; the matter was resolved and my request for a confirmatory email was granted without hesitation. I bought the cover (pleasantly surprised by the price reduction of "12 moths for the cost of 10" during the coronavirus crisis. The policy documentation is clear. The whole process was easy and much facilitated by the pleasant attitude of the staff. Whilst of course I hope never to have to invoke the cover, let's hope that the efficiency of the rescue arrangements match those of the buying process. The published reviews certainly suggest that they will be. I'd not heard of GEM before doing a web search and finding the reviews. T”

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Posted 4 years ago

“Just joined online this afternoon. Easy to join.”

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Posted 4 years ago

“Can't give a real review as I have just joined.why do companies want a review when all you have done is paid to join. All I can say is easy to join”

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Posted 4 years ago

“Easy to join, doesn't renew automatically”

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Posted 4 years ago

“Very easy to join, straightforward, albeit fairly limited, cover and reasonable cost. Plus you insure the driver(s), not a specific car, as long as the insured live at the same address, so it's likely to be cheaper than having separate recovery policies for each car in a multi-car household. I hope I don't need to use them, but if I do there's the peace of mind of having somebody to call in an emergency who, on the whole, seem to be getting fairly good reviews. Some media reviews show GEM as coming out on top; others ignore them completely, so how good the service is will likely depend on your circumstances, location, condition of your car and the quality of the appointed technician at the time. I noted that the Auto Express 'Driver Power' survey rated GEM number one with a 90% rating in 2019, so with no previous experience of the company I decided I'd give them a try based on that result. It's worth noting that GEM don't employ their own technicians (unlike AA and RAC), so the quality of recovery service you get will depend on the quality of third-party contractor they call out to help you. Reports of excessive charges by recovery contractors, technicians taking hours to arrive or just not turning up, and difficulties communicating with non-native-English call centre staff seem to be typical complaints behind some of the less good reviews of GEM online and could be a potential worry, but these are anecdotal I can't add anything further by way of first-hand experience as I haven't yet had the need to use the service. I just hope that, should my family have need to use them, they are able to live up to the number one rating awarded to them by users submitting their experiences to the Driver Power survey mentioned above. We'll see!”

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Posted 4 years ago

“Just purchased a policy. Website was easy to follow and it was a very competitive price too!”

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Posted 4 years ago

GEM Motoring Assist is rated 4.7 based on 2,674 reviews