GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,671 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,671 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

Write Your review

Tell us how GEM Motoring Assist made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lady who dealt with me joining, very efficient, excellent”

Helpful Report

Posted 5 years ago

“Great rates and easy to understand conditions etc easy application process”

Helpful Report

Posted 5 years ago

“Taking out GEM motoring Assist is quick & easy, just having two options that are competitively priced makes selection easy. Have not had to use it as yet so I cannot comment on that.”

Helpful Report

Posted 5 years ago

“Excellent service. The all in one package at a reasonable price made the joining experience very easy.”

Helpful Report

Posted 5 years ago

“Polite, friendly, professional and helpful. Did not try to sell me anything I didn't need. Job done.”

Helpful Report

Posted 5 years ago

“VERY straightforward website,clear t's and c's...no age limit on vehicles (i own severalmotorcycles as well as car),i'll let you know if i need to call them out..very pleased :)”

Helpful Report

Posted 5 years ago

“Contacted GEM by email to query policy regarding older vehicles then saw contact number so rang.Spoke to a lady at GEM who answered my query an confirmed email received.Very friendly, helpful.Joined GEM after concluding conversation”

Helpful Report

Posted 5 years ago

“Brand new customer. I liked the ease of joining and that everything is in one package... No need to think and consider what is needed... just cover it all in one go, and at an affordable price.”

Helpful Report

Posted 5 years ago

“Easy process. I hope the rest of the service is as good.”

Helpful Report

Posted 5 years ago

“Joining was trouble free, apart from having to re-enter my data as I took time to read the contract terms and conditions etc and the process had timed out. Otherwise very straightforward.”

Helpful Report

Posted 5 years ago

“Recommend by my Daughter who’s been a member for some time. Seems more expensive than average but working on the premise that you get what you pay for. Joining process very easy.”

Helpful Report

Posted 5 years ago

“Easy straightforward joining experience”

Helpful Report

Posted 5 years ago

“So far so good. Easy to join and seems good value for money.”

Helpful Report

Posted 5 years ago

“Straightforward joining process and the cover provided seems to be very good .”

Helpful Report

Posted 5 years ago

“Very friendly service, giving me confidence as an elderly driver.”

Helpful Report

Posted 5 years ago

“I would have highlighted 'very good' but for one thing missing. If I were to unfortunately break down, then it would be convenient if I had a windscreen sticker or similar showing me the emergency numbers to ring GEM Assist.”

Helpful Report

Posted 5 years ago

“Clear explanation of the choices on offer, with no pressure. It was pointed out that l had a 14 day cooling off period, which made the decision of what cover to go for much easier. It remains only to see what happens if l have a breakdown!”

Helpful Report

Posted 5 years ago

“It is not clear on the application page if cover is provided from home on either Extra or Reclaim. A 1/4 mile from home is repeatedly mentioned, but not From Home. The text on all pages should be clarified. A common breakdown will be at the home address eg failure to start. To not cover this for either service is useless.”

Helpful Report

Posted 5 years ago

Thank you for your comments. Both our policies Recovery EXTRA & Recovery RECLAIM cover you for breakdowns at home. This information is available on our website, so would be grateful if you could let us know your user journey so we can investigate further as to why you were unable to view this.

Posted 5 years ago

“very easy , only problem it would not let me set up a Direct Debit”

Helpful Report

Posted 5 years ago

“Easy to join.”

Helpful Report

Posted 5 years ago

GEM Motoring Assist is rated 4.7 based on 2,671 reviews