GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,674 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone answered within a few seconds and the person dealing with me, courteous, efficient and knowledgeable.”

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Posted 8 years ago

“Online joining process was straight forward and not a lengthy job. Hope the breakdown service is as efficient.”

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Posted 8 years ago

“This was best value and most pratical cover for us as a couple who share the use of two motorcycles and two cars between ourselves.”

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Posted 8 years ago

“Recently I broke down in Wales in the middle of know where and I was very impressed with the service I received . The call staff also checked that I was ok . I would reccomend your service.”

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Posted 8 years ago

“For sixteen years my wife and I (plus son about 10 years ago) had been loyal members of a well known breakdown organisation. Loyalty unfortunately in the last few years has been rewarded with spiraling membership fees. I have jumped ship and with careful research matched the level of service and halved the cost by joining GEM. I even qualified for a discount as an advanced driver/rider with RoSPA. When I contacted the GEM call centre the assistant was not aware of the RoSPA discount and I had to go through GEM head office. They proved very knowledgeable, helpful, and smoothly organised membership and payment. Proof of the pudding is always in the eating but I am confident that if I ever need to use my GEM membership (hopefully not) it will be efficient and effective.”

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Posted 8 years ago

“No problems signing up but of course the experience can only be accurately assessed if the cover is put to the test...hopefully never! Aldo of course when re-new album occurs! Just one point though,the one thing which would improve the joining process would be a member's card..such as the AA provide.This would be good to put inside obe's wallet to always be handy.Much better than the typed piece of paper I now have to use. Sometimes these little things cost very small amounts but can contribute greatly to customers' purchasing experience.”

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Posted 8 years ago

Dear Member, Thank you for taking the time to comment. We can confirm that membership cards are produced, and you will both receive a card within 14 days of joining. Should these not be received, please contact us during office hours Monday to Friday 9.00am - 5.00pm. Kind regards, GEM Customer Service Team

Posted 8 years ago

“good service happy with everything. 10 years since I had to use assistance service but it worked fine. Always renew early as it seems to keep the car running well ! Hope Gem keeps an eye on organisations that want to stop older drivers using our cars.I live 13 miles from a shop and the bus service is almost non existant.”

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Posted 8 years ago

“As usual very good but app won't download o. Android”

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Posted 8 years ago

“Staff always friendly and very helpful....and they were wonderful with Mumsy - I think working at GEM was the best Job Mum ever had. It is a shame she found GEM so late on in her life. Thank you, she was so fond of you all x”

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Posted 8 years ago

Thank you so much for your kind comments, we really appreciate you taking the time to post a review. We have fond memories of Pauline and she has been sadly missed, such a lovely lady. And thank you also for your continuing support of GEM. Kindest regards, GEM Customer Service Team

Posted 8 years ago

“Excellent website easy to use.”

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Posted 8 years ago

“I registered by phone and found the agent with whom I spoke to be most helpful.”

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Posted 8 years ago

“Thank you for a very quick and good service. However, I have decided to cancel this membership because my existing insurance provider has provided me with a competitive quote. I will certainly keep you in mind when my next renewal is due. Please refund to my Bank or send me a cheque. Thank you. Mel Collier”

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Posted 8 years ago

“Over the years, our son has had a number of vans (panal vans for social & domestic use only) covered by the family breakdown cover and we have been more than pleased with the breakdown cover provided. However, when his latest van broke down he was not allowed to claim because this van is 2.7 tons and the maximum is 2.5 tons. It never crossed our minds to check limitations on vehicles especially as I have towed caravans for 35 years with quite big 4x4's. Motorhomes, incidently, are covered up to 3.5 tons. Reluctantly, our son will have to find alternative van breakdown cover.”

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Posted 8 years ago

“Easy to use website and seems a good product for a multi car family.”

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Posted 8 years ago

“Everything went very smoothly. It was easy to select what I wanted and to pay the amount required. Many thanks.”

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Posted 8 years ago

“Joined on the internet and it was easy and quick.”

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Posted 8 years ago

“Very quick response to query, polite and helpful”

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Posted 8 years ago

“Not to pleased having to pay £30 more on a family membership, compared to new members !”

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Posted 8 years ago

“Friendly, helpful and Professional, No hesitation in extending breakdown cover for another year”

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Posted 8 years ago

“Very easy to use website with good explanations of cover available”

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Posted 8 years ago

GEM Motoring Assist is rated 4.7 based on 2,674 reviews