GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,674 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple and easy to set up, and friendly staff when getting in touch.”

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Posted 3 years ago

“Joining was straightforward, documents in plain English & easy to find. The specific information I required eg punctures was not buried deep in clauses and with favourable reviews I have joined”

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Posted 3 years ago

“Hi haven’t had to use them yet thank goodness, but the customer service was very good. The lady answered all my questions very happy so far”

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Posted 3 years ago

“Very quick and easy to join.”

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Posted 3 years ago

“Reliable and reasonable”

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Posted 3 years ago

“As a new member and having not had to use the service I can only comment on the joining procedure. As a RoSPA advanced driver a discount is available for GEM Motoring Assist I found this very difficult to find on line. The RoSPA website does not have a link to GEM, in fact it makes no mention of it. I did email GEM who conformed the discount was available and provided details of the GEM website or telephone option to join. I chose to join via the website and paid £72 .49, i'm still not sure if I got a discount or not.”

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Posted 3 years ago

“5 minutes job done value for money hope they keep prices down for next year well pleased”

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Posted 3 years ago

“seems cheap cover, hope i never use it”

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Posted 3 years ago

“My phone call was answered quickly and the lady I spoke to was friendly and helpful, a pleasant experience. It as a pleasure to re-join GEM”

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Posted 3 years ago

“1st class service from customers services and never ever had a problem with recovery as use for my motorcycles and cars outstanding service and value for money id class it better than the AA & RAC which I've used in the pass so would definitely recommend to friends keep up the good service many thanks ian”

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Posted 3 years ago

“We have been AA members for 30 years and decided we could no longer justify paying their high prices. We did a lot of research trying to find another good breakdown recovery company. GEM Motoring Assist appears to have the full package, straightforward cover at a good price. I contacted the company via email with a question and received a reply very quickly from Lisa. Extremely polite and friendly with great advice. I have now taken out two breakdown covers, one for my son and a joint policy for myself/husband. It was very easy to complete online and received confirmation immediately. Hopefully we will never need to call this company for help but I feel confident that if we did we would receive a great service.”

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Posted 3 years ago

“easy enough to join I trust that I will not ever have to call them out and thus post a different review You have to look to see exactly what is covered so not immediately focused hence 4 star”

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Posted 3 years ago

“So good to speak to real people, no 2 hour wait listing to a recording telling you that their operatives are helping other customers! Great service.”

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Posted 3 years ago

“A really easy to use website, very reasonably priced and clearly laid out policies etc.”

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Posted 3 years ago

“I found this company to be very professional, clear and concise in their Services. No pressure from the representative and polite in conversation. I would recommend GEM to other road users looking for this type of Motoring Assistant in Breakdown cover.”

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Posted 4 years ago

“previous customer, had a great experience & returning now my cover for my new car has expired”

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Posted 4 years ago

“Very simple to use & join on line. Hope if required the service is equal.”

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Posted 4 years ago

“Easy to understand and no complicated information.”

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Posted 4 years ago

“When my Lexus Breakdown cover expired I did a lot of research and decided on GEM's family cover plan which covers my spouse and myself in any car being driven. Never had any cause to call them out so cannot comment on breakdown service itself.”

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Posted 4 years ago

“Good customer service”

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Posted 4 years ago

GEM Motoring Assist is rated 4.7 based on 2,674 reviews