GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,674 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ALWAYS FIRST CLASS SERVICE THANK YOU”

Helpful Report

Posted 8 years ago

“Several times in recent years I have had to use the service and have found it excellent.”

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Posted 8 years ago

“On the two occasions I required assistance your service was far better than I had in the past with other breakdown services.I recomend your service to other people. Yours faithfully Andrew Dove”

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Posted 8 years ago

“A friendly organisation that keeps you in touch by an interesting motoring magazine. Haven't used the breakdown facilities so far but have no reason to believe they not on the ball.”

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Posted 8 years ago

“Online renewal experience very positive. Quick, easy and a great price too despite having had one callout at home for a flat battery a few months previously. Great company to deal with...highly recommended.”

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Posted 8 years ago

“Had no problems, when needed were at the breakdown quicker than my old breakdown company. Will continue to use.”

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Posted 8 years ago

“After reading all the feed back in my Which mag from all the people how have selected to have Gem for brake down cover I also came over to Gem, I have had no need to call you out but I never say never and it is always nice to now that you are there. Rob.”

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Posted 8 years ago

“he magazine is pertinent and interesting.”

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Posted 8 years ago

“Always kept up to date with matters as well as the newsletters and emails received regularly. Staff always very helpful and professional when I have called up on the phone.”

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Posted 8 years ago

“I'm a returning customer to GEM as I have found them to be my favourite breakdown service. My old camper van as broken down a number of time now and GEM breakdown have proven to be fast, reliable, affordable service with friendly employees. I've had a number of happily memorable breakdowns where I've forgotten the situation in chatter. I even had a really entertaining chat when renewing my insurace yesterday. Thanks team GEM :-)”

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Posted 8 years ago

“Always had good service from this organisation”

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Posted 8 years ago

“I have used GEM motoring for a number of years now and in the need for a call out, the operators at the other end of the telephone have always proved to be very friendly. Likewise the mechanics who have come to my aid have always been friendly and helpful. and ensured that I got home safely. I have membership on a reclaim basis which means I pay the mechanic / garage upfront but have never had a problem in reclaiming my call-out expenses and reimbursement has always very quick. Al in all a very reliable service with a very reasonable cost.”

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Posted 8 years ago

“Always had good service from day one. Thank you...”

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Posted 8 years ago

“I called for assistance because I felt strong vibrations in the car floor and unusual loud noise. I had to wait a little over an hour as the rescue vehicle had trouble locating me. From then on the service was excellent. The engine was checked, including a diagnostic test: no obvious problem. The noise was found to be caused by holes developing in the 'back box' of the exhaust system which I later had replaced I was able to continue my long journey assured that my car was safe to drive and that the further driving would not cause damage to my vehicle. The very young looking person who attended my problem seemed very skilled and was efficient and courteous. This was my second experience of a call out. A few months earlier my alternator failed. On that occasion an older very experienced person was able to get me back on the road in minuted after a few hammer taps released my jammed alternator. I feel confident driving an older vehicle (16 years and counting) with GEM support. Dr Robert Ash”

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Posted 8 years ago

“The one time I did need assistance everything went like clockwork, a well oiled operation. thank you.”

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Posted 8 years ago

“Has someone used my breakdown cover?”

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Posted 8 years ago

“I've only made use of the recovery team to recharge my car battery. The service was good and arrived more quickly than the estimated time. Also using the other adverts in your magazine I was able to get a different service at a better price than I'd previously found. The videos are good regarding tips for older drivers. I'm happy with your service. I can only give another Very Good for my policy renewal. You took into consideration the relatively few miles I drive each year and quoted me a good price. Well done!”

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Posted 8 years ago

“I thought I would go with GEM due the price, I had a breakdown at my daughters school and I have to say the customer service was horrible the man kept repeating everything I said as you can imagine the last thing you want to do is repeat information that they should already have and you trying to get help asap. I got very frustrated with the man as I was late picking up my daughter and they were going to close the school gates. But once the breakdown came the man fixed the car it was a flat battery he changed it there and then, I was satisfied with the service from that point. I will give them another go, but will be keeping an eye on them because value is not everything quality is”

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Posted 8 years ago

“Superb Quick service Thanks”

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Posted 8 years ago

“Perfect service. Breakdown vehicle arrived within the hour. Very helpful phone operator who arranged recovery for my car. The only small issue was the identification of my car as it is a kitcar and is not recognised on DVLA website. Overall very pleased with the service from GEM and the recovery driver. My car was repaired the following day.”

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Posted 8 years ago

GEM Motoring Assist is rated 4.7 based on 2,674 reviews