GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,674 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a member of GEM Motoring Assist for over 10 years and found them to be 100% reliable both in the excellent breakdown service that I have received from staff members and prompt financial settlement at all times.”

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Posted 8 years ago

“Prompt service and charges settled quickly.”

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Posted 8 years ago

“Absolutely excellent, efficient and sympathetic staff on the phone, the recovery driver was so kind and thoughtful. We couldn't have asked for better service during a stressful breakdown with our two small grandsons in the car on a wet and windy day. thank you GEM.”

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Posted 8 years ago

“Not had to use your breakdown service (thankfully) but the magazine is good”

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Posted 8 years ago

“Waited an hour for the breakdown guy to arrive. He jump started my car without looking for a reason as to why my car had a 'flat battery'. Told me my car would be charged enough by the time I had got home (10 mile journey). I had to visit the supermarket in my home town so I parked where I would not cause any problem to other shoppers if my car would not start again. I returned to my car after approx 15 mins and it was no surprise to find it would not start again. Waited another hour for the recovery vehicle to arrive (same guy as before), this time he actually looked at the car a little more closely and found one of the leads to the battery was broken and that was the reason the car would not start. If he had taken the trouble to find the cause of the problem when he first came to my assistance, I would not have broken down a second time and got home late and freezing cold! I was not impressed.”

Helpful Report

Posted 8 years ago

Dear Member, We continually strive to provide a first class service to our members so thank you for taking the time to give us your feedback. We were sorry and disappointed to read that the service you received on this occasion was below our usual standard. Your comments have been passed on to our service provider who will investigate this as they monitor the service provided by the garages. They will respond to you directly. In the meantime we apologise for any inconvenience caused. GEM Customer Service Team

Posted 8 years ago

“Excellent service I have used the breakdown and they sorted the problem, the cost to cover 2 cars is very good, we are very pleased with gem.”

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Posted 8 years ago

“GEM Motoring Assist! First time I have ever made a call for assistance and I get charged by them £48 to call out a recovery trailer, Complained to First Assist on 1st February been told they would reply by 24th February . Nothing arrived so I contacted them again they said could take up to end of March before they can offer an explanation! Motoring Assist may be the name but not in practice for this family:(”

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Posted 8 years ago

Dear Member, Thank you for taking the time to comment. GEM has been a trusted, independent breakdown assistance provider for 40 years. We were sorry to read that you were disappointed with the service you received on this occasion. We escalated your concerns to our service provider today and have now had confirmation that they have been in contact by telephone with a follow up letter being sent out in the post. We trust that the matter has now been resolved to your satisfaction. GEM Customer Service Team

Posted 8 years ago

“From the initial call through my wife found the person on the phone to be extremely helpful and understanding of her situation. The guy who came to her assistance was very polite and very thorough with the problem with the car and although no action was required to remedy the cars problem he then followed her to our local garage in case the initial problem re occurred. Overall, our first time using this service and we are very impressed.”

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Posted 8 years ago

“I dont know yet as i havent had to use you.”

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Posted 8 years ago

“Felt the recovery man really knew what he was talking about. Impressed.”

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Posted 8 years ago

“Very professional, quick help! Both a lady I spoke to over the phone and a mechanic who arrived to take my car to a garage were very nice and supportive! Thanks ver much!”

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Posted 8 years ago

“Always excellent service, quick call out response, knowledgeable service mechanics, best value on the market”

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Posted 8 years ago

“I been using G. E. M. as a customer for a number of years but fortunately not for an actual breakdown. The cover appears to be good value and any dealings with the organization the staff have been pleasant and efficient.”

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Posted 8 years ago

“Very helpful and cannot fault gems. I have recommend friends and family and am very pleased with the service that I recieved”

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Posted 8 years ago

“I would highly recommend GEM .We have used the breakdown a couple of times and have never had to wait long with excellent service. The price is competitive however all discounts always seem to be for new customers.Loyalty is not rewarded”

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Posted 8 years ago

“Brilliant service, the agent who dealt with my call was efficient, friendly and concerned making sure I was safe. Phoned me back telling me who would be coming out to me and when to expect them. Apologising about the length of the wait and again ensuring I was safe. The recovery company Twigg Brothers of Sheffield arrived 40 minutes ahead of schedule phoning me before they arrived. Within 15 mins I was on my way home. I even got a phone call from GEM to ensure everything I was OK. Brilliant service thank you.”

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Posted 8 years ago

“After a pleasant drive into North Yorkshire, there was suddenly a screaming sound and smoke pouring from under the bonnet of my car. This was a Sunday evening, so I was a bit dubious as to whether we would get some help. One phone call to Gem; breakdown truck turned up exactly at the time he said it would. Problem was the air con unit that had seized. This could not be repaired at the road side so we and the car were taken home on the low loader. The cost of this would have been approx double my annual fee to Gem, so I was very pleased with the whole procedure.”

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Posted 8 years ago

“Fortunately i didn't have any breakdowns over the course of my first year with GEM so i didn't have to call them out . What i can say though is that they provided me with some good cover , as i needed to cover myself on my day to day car (Ford Fiesta) , 1970 VW camper van and my beloved Vespa scooter . I signed up happily for a second years cover .”

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Posted 8 years ago

“Hello there gem I am very happy with the servise i recieved when inhad the issue with my car. Im very happy with the person i delt with on the phone (very helpfull), very happy with the macanic and the tow truck driver that were both sent to my location on NEW YEARS DAY. Overall very happy customer give your selfs a gold star and a pat on the back. Thank you all Dave Durn”

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Posted 8 years ago

“I have been a member of GEM for a number of years. I find the price and policy I have is competative. The app is useful and i am happy with the service I get.”

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Posted 8 years ago

GEM Motoring Assist is rated 4.7 based on 2,674 reviews