GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,674 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not sure why I've been asked to do this, because I've been a GEM members for many years. All I needed to do was to enquire about adding one of my sons to the cover, and this was dealt with speedily and helpfully by the person on the other end of the phone.”

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Posted 8 years ago

“Unable to comment on the service of the breakdown service, as I have only just joined and not yet had to make a call out. That said, the assistance and service I had on the phone to resolve a payment issue was second to none. Cannot fault.”

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Posted 8 years ago

“Thankfully I have not used my Gem motoring assist, so not able to give you a rating for your service. To date the 5 stars must go to my car and luck. Long may it continue.”

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Posted 8 years ago

“Charged £20 more than a new customer. Where is the reward for loyalty?”

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Posted 8 years ago

“The procedure for taking out this cover was painless,very easy to understand and the price was right thank you”

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Posted 8 years ago

“I would have given 5 stars but I could not start the cover immediately, it's Saturday evening and I can't start the cover until Monday and I have paid immediately using PayPal. :-(”

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Posted 8 years ago

“Have not yet used the breakdown service it self yet and hopefully wont have to, but the ease of joining online and the cost very good .”

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Posted 8 years ago

“I was putting off applying for GEM renewal then I received an email. Click on the link, confirm your request, supply payment details all done. Well done GEM for making it so simple”

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Posted 8 years ago

“Why isn't the rate of IPT shown on this year's documents? Members might presume that any increase is due in part to an IPT rate increase although IPT is still 6%. I presume that you will show IPT at 9.5% on next year's documents to support further increases?”

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Posted 8 years ago

“Called them out once to date. Call centre answered quickly, told me that help would be with me within an hour and it was. I like the fact that they don't put fees up by ridiculous amounts to existing members.”

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Posted 8 years ago

“GOOD SERVICE”

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Posted 8 years ago

“I've been with Gem for about 3 yrs now, and very pleased with the service when I've needed them. However, with regards to renewal costs I'm not impressed at all! You'd think Gem would give a discount to loyal customers, but no. I have renewed but with prejudice, my renewal cost was £96 but if was a new customer it would cost me £81. If a concession isn't given next year for existing customers I won't be renewing.”

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Posted 8 years ago

“Easy site to use but would have liked to understand options more - just the two? There is no membership card? How about an email with all the benefits and contacts indicated on s piece of paper that could be printed and cut out - the size of a credit card? Thank you.”

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Posted 8 years ago

Thank you for taking the time to write a review about your joining experience. I take this opportunity to welcome you to GEM. You will receive a membership card within the next 14 days. There are just 2 options Extra or Reclaim both offer the same service. I hope this helps. Many thanks. The GEM Team.

Posted 8 years ago

“Chose to look at GEM as they had come out top in an independent review. I spoke to a Lovely lady on the Sales team and decided to go for the overall package straight away rather than look around further . I feel there is a lot on offer for the money . Thank you”

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Posted 8 years ago

“Fortunately have not needed to call out gem assist so far bu I am very impressed with their website, service and information”

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Posted 8 years ago

“Not had a breakdown yet but the set up of a new membership was done in a friendly and efficient manner.”

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Posted 8 years ago

“It annoying that you can find the same cover from GEM but they are offering £20 off for new customers.How does the build brand loyalty ? if there is a a promotion this should be available to existing customers without them finding it on a price comparison web site .”

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Posted 8 years ago

“Can't say too much as I've NEVER had the need to call them but online renewals very easy no probs”

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Posted 8 years ago

“Very pleased it was so easy to join so far very pleased, would not hesitate to recommend.”

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Posted 8 years ago

“Very nice to speak to a human being on the phone without having to wait interminably through all the options. I was dealt with efficiently and fairly. The process did not take long and I could hear clearly (I'm quite deaf). THe person I spoke to was polite and helpful. NB I hope they spelled my name right on my policy, unlike the spelling on the email asking for this review!”

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Posted 8 years ago

GEM Motoring Assist is rated 4.7 based on 2,674 reviews