GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,674 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed , best service I have received from a breakdown operators , prompt and polite .”

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Posted 8 years ago

“I have been a member of GEM Motoring Assist for many years and am pleased to renew my membership having recently acquired a new vehicle.”

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Posted 8 years ago

“Have had a use GEM on numerous occasions. Staff are friendly and professional and any time I have broken down I have experienced a first class service!”

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Posted 8 years ago

“Very polite and efficient telephone service for membership renewals, very competitively priced cover, good quarterly members magazine with lots of interesting features. Have been very fortunate so far, as I have not had a breakdown to need to call upon their services.”

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Posted 8 years ago

“Fortunately I haven't needed to use the service for a long time, so I haven't got the experience to share! B. Glover.”

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Posted 8 years ago

“Price is very very competitive.Service,if you need it,is good.Have not needed to use the call out service this year,but last time I did the waiting time for an engineer was acceptable(about 30 minutes). Having to pay at the time of call-out is not an issue for me when I take into account how much more I would have to pay for membership of the AA or RAC. I expect to renew again with GEM when my renewal is due (late April, I believe).”

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Posted 8 years ago

“good service, too expensive at renewal so went elswhere”

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Posted 8 years ago

“I had a engine dashdoard light stay on and was worried. Your emergency repair guys assured me it was ok to continue my journey home and followed me home to reassure me. Gem assist well done”

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Posted 8 years ago

“I have only just joined & have not used the roadside service but the purchasing & application was smooth & professional.”

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Posted 8 years ago

“I have not had the occasion to call out Breakdown assistance. However GEM were great and efficienct when I was organising our holiday in Ireland last year.”

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Posted 8 years ago

“I was told the recovery guy would be with me in 60-90 minutes. He turned up bang on the 90 minutes deadline! He was very friendly and helpful and got me on my way quickly.”

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Posted 8 years ago

“I have never required the break down service in the many years I have been with this company but the Daughters car broke down a few months back and after contacting GEM she was informed a recovery vehicle was on its way and would be twenty minutes. After 75 minutes she phoned them back and was told the recovery vehicle was stuck in traffic and would be a further half a HR. I decided to go take a look and found the brake calliper had snapped so I towed it home and repaired it after phoning GEM to cancel the recovery vehicle. The call centre apologised and said they would investigate the delay yet no contact has ever been made with myself the policy holder or my Daughter who is on the policy. No explanation has ever been provided and I hope this is not the normal service provided by this company.”

Helpful Report

Posted 8 years ago

Dear Member, Thank you for taking the time to comment. This is not the normal service provided by us so we were very sorry and disappointed to have read this review. We will be investigating this incident and contacting you independently. GEM Customer Service Team

Posted 8 years ago

“I broke down on my motorcycle and called GEM via the emergency telephone on the dual carriageway. Attendance was prompt and the refund of the fee I paid was made the following day. Excellent service, thank you.”

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Posted 8 years ago

“I recently moved from RAC after 11 years and i spoke to a very bice agent who told me that all documents would be sent to me via the post but after nearly a month i have received nothing only membership cards”

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Posted 8 years ago

Thank you for taking the time to comment. We understand that you contacted our office yesterday and can confirm that another membership pack has been sent. Kind regards, GEM Customer Service Team

Posted 8 years ago

“Fortunately I haven't needed them very often but when I have called them out they have been prompt, courteous and helpful. They're absolutely invaluable for peace of mind. They also do personal cover rather than just covering the car, which is great. I would recommend them to anyone”

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Posted 8 years ago

“Great customer service and delivery, thanks!”

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Posted 8 years ago

“I have in the past been with the AA and RAC, however GEM is the best breakdown service that I have used. I recently had to use the "At Home" service, because the electronic handbrake had seized. They first sent out a company ( who arrived within 30 min) to see if the could release it, but that failed, then asked where I would like the car taken, I said to Seven Oaks in Kent, where the main dealer is. They said yes that's fine and duly organised a pick up truck to take the car. Now that doesn't sound out of the normal for a breakdown service, but I live in North London, so to Seven Oaks is quite a distance. I am quite certain the AA or RAC would not have been so obliging ! The other thing about GEM they are much cheaper than either the AA or RAC, and more importantly, give a better service !”

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Posted 8 years ago

“Hi, this product was very competitively priced for my first year, and completely met my motoring needs, however when it came to renewal time, as is often the case, my renewal premium was almost doubled. Unfortunately this was not acceptable. Kind regards”

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Posted 8 years ago

“I have always found Gem to be efficient prompt and courteous when dealing. With me.”

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Posted 8 years ago

“Very good while I was with GEM - but as I haven't been with GEM for quite some time now, I find it rather odd that I'm being asked to write a review ........ doesn't exactl;y fill me brim full of confidence that GEM's admin is all that it should be!”

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Posted 8 years ago

GEM Motoring Assist is rated 4.7 based on 2,674 reviews