GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

4.7 Rating 2,674 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,674 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick and easy”

Helpful Report

Posted 5 years ago

“I haven't yet had to utilise their good services, thankfully, but I have no doubt that the write up given by Which?, the Consumers Association, is accurate. Certainly obtaining membership through a no-fuss, straight forward online system is very refreshing. Having a one price option instead of having to negotiate after receiving a greatly inflated quotation year on year will be a very welcome, peace of mind, no-nonsense form of business. Thank you for being an innovative and simple way of getting motoring support. A breath of fresh air.”

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Posted 5 years ago

“i found that it was very easy to join GEM.”

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Posted 5 years ago

“Signing up was easy. Price good. And recommended by “Which” Provider. Web pages could be clearer. Had to look for policy schedule. Could be better displayed.”

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Posted 5 years ago

“I have just joined but after researching Gem had very good reviews and the price was right.”

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Posted 5 years ago

“Very easy to do on line”

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Posted 5 years ago

“Very easy to understand , the site responded well”

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Posted 5 years ago

“Joining was simple. Options very clear, pricing very clear. Speedy and glitch-free. Expect breakdown service to be just as efficient.”

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Posted 5 years ago

“I've only just paid my money! That process was easy. Hope it is efficient if I ever need help.”

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Posted 5 years ago

“Only just taken out the policy based on WHICH recommendation. Easy to set up. Hopefully won’t need to call out an engineer!”

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Posted 5 years ago

“Just joined. Very straightforward process. Breakdown cover package also appears to be comprehensive, with fewer terms, conditions & exclusions than some other providers.”

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Posted 5 years ago

“A very friendly and easy to understand opperator. Who explained things clearly and answered all of my questions. After speaking with my old provider, I then went back to the web site, and that was easy and hassle free too.”

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Posted 5 years ago

“Registering for Motoring assist was quick, simple and easy. The website is easy to navigate around and I had completed the application very quickly.”

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Posted 5 years ago

“I myself was a member of GEM in the 1960-70s but lost track owing to work and moving house,so now I am back and feel just as I did then relaxed knowing that once again I am back where I belong with the perfect motoring organisation. THANKYOU.”

Helpful Report

Posted 5 years ago

Dear Mr Smith, Thank you so much for taking the time to post your very kind comments, we take this opportunity to welcome you back to GEM Motoring Assist. Kind regards The GEM Team.

Posted 5 years ago

“Clear, transparent pricing and simple explanations of policy types. I even read all the T&Cs and policy documentation and they were equally straight forward and not excessively wordy. Very easy joining/purchasing process.”

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Posted 5 years ago

“Only just joined on-line (1 hour ago) which was very easy. No experience of the recovery service yet....and hope never have need to use it, but nice to know it's there should you need it.”

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Posted 5 years ago

“The App works okay UNTIL I joined then STOPPED working and has NEVER worked since. A bit of a con suspected here just to get people to join then make it IMPOSSIBLE for members to open the App. Hence IF you breakdown there is not. A hope in hell they will know where you are. I think I am considering CANCELLING membership and join a more reliable breakdown service. NOT A GOOD WAY TO WELCOME NEW MEMBERS IS IT ?”

Helpful Report

Posted 5 years ago

Dear Mr Kidd, Thank you for taking the time to post a review. We are sorry that you appear to be experiencing issues with the GEM app. Please could you contact our customer service team on 01342 825676 (Mon – Fri, 9am to 5pm) so that we can take details from you on the device you are using to enable us to investigate further as we are not aware of any current issues. Please note that if you do have the mis-fortune to breakdown when you call the 24hr helpline the operator will take as much information from you in regards to where you are in order to help locate you. These can include road numbers, names or landmarks. Kind regards The GEM Team

Posted 5 years ago

“I would have liked to pay my premium by CCCA”

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Posted 5 years ago

“Found out about GEM Motoring Assist and head very good reviews about the service. Joining is really easy and quick to get going and very good price would recommend them for their service in that, but have not had to call them out as yet and hope that I will not have to but is great to know that they are there 24/7 just in case”

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Posted 5 years ago

“Simple to use website, clear benefits and great reviews from Which? And Co - what’s not to like? Oh yeah - and a quote £250 less than the AA. Switching never been easier...”

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Posted 5 years ago

GEM Motoring Assist is rated 4.7 based on 2,674 reviews