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GEM Motoring Assist Reviews

4.7 Rating 2,674 Reviews
96 %
of reviewers recommend GEM Motoring Assist
Company Reviews Metrics Info
4.7
Based on 2,674 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
97%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read GEM Motoring Assist Reviews

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023
Richard
GEM Motoring Assist 5 star review on 6th June 2023
Richard
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Unverified Reviewer
“Happily hardly ever need to use this but when you do you find out if it's any good. It has been excellent. Attended in 20 minutes! Not just Best Value but I actually think GEM is the best breakdown service.”
Helpful Report
Posted 5 months ago
Dear Member, Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 5 months ago
Andrew
Verified Reviewer
“Excellent service after motorcycle broke down, staff helpful and supportive.”
Helpful Report
Posted 5 months ago
Dear Member, Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 5 months ago
Mark G
Unverified Reviewer
“Slightly changing my review i made a complaint about Gem they got the call handler company to call me when at work never said who they were that was calling i suffer with post traumatic stress disorder so getting a call like this was very stressfull although it might not off been Gems thought i personally wouldnt use them again they are cheaper than the two big companies but still more expensive than others that do the same”
Helpful Report
Posted 6 months ago
Dear Member, Thank you for taking the time to comment. We are very sorry and disappointed to read that the service you received to your breakdown was below our usual standard. We understand your complaint is being investigated by our Customer Services Department to find out what went wrong on this occasion. Kind regards The GEM Team
Posted 6 months ago
Mark G
Unverified Reviewer
“I have just had my renewal date today but refuse to go with this company again and have renewed with a cheaper option Gem use to be good have gone downhill i was stranded in march of this year 2024 they kept putting me on hold and asking me same questions over and over about my membership do not use this company”
Helpful Report
Posted 6 months ago
Dear Member, We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards and we have taken your comments on board and passed them on to our Customer Services team. Kind regards The GEM Team
Posted 6 months ago
Jules
Verified Reviewer
“Call handler was friendly, patient and helpful. It was evident that a change of tyre wouldn't fix the fault and this was validated through considered question/answering. We received the right help within an hour. The recovery driver/firm had telemetry, we were sent a link and could track his location - absolute bonus!”
Helpful Report
Posted 6 months ago
Dear Member, Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 6 months ago
Mr & M
Unverified Reviewer
“Broke down on the M62 in a thunder storm. We were recovered just 20 mins after calling GEM. Not only were they super speedy, they also sent the right sized recovery truck first time for our over-sized vehicle and rang us twice to check we were ok. They also sent us a tracker so we could see where the recovery truck was and how long it was going to be. Blown away by the fantastic service we had. Highly recommend GEM. We will be renewing again and again. Thank you.”
Helpful Report
Posted 6 months ago
Dear Member, Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 6 months ago
Mark S
Verified Reviewer
“I have a classic car and the clutch let go 400 miles from home, typically. GEM provided excellent service and support to get the car, and us, recovered from the roadside, and then transported back from Scotland, to my garage in Bristol, without any hassle. The local company used - Auto Services Perth - were also excellent and brought us all the way back in a single journey. I cannot praise the service, the communication, and the actual work highly enough. Having your pride and joy let you down is frustrating and stressful, and GEM worked brilliantly to remove as much of the drama as they could. And, the reimbursement (I am on Reclaim) was impressively swift and hassle free. I highly recommend GEM having now had to use them, and will be staying with them. Thank you, GEM Motoring Assist. Mark”
Helpful Report
Posted 6 months ago
Dear Member, Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 6 months ago
Anonymous
Verified Reviewer
“Have needed assistance a couple of times and both was a relatively smooth process. The app works but could do with just a bit more polish around recording a problem; e.g. saving partially completed entries (I had to exit to check the address and when I returned to the app, had to start over. It would also be nice if it kept more of a log of the reports. Aside from that, it's worth noting that the service you receive is always going to be down to whichever local recovery company is used. In my case, Connesiuer were really helpful.”
Helpful Report
Posted 6 months ago
Dear Member, Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 6 months ago
Anonymous
Unverified Reviewer
“Prompt and efficient service and rapid refund of costs.”
Helpful Report
Posted 6 months ago
Dear Member, Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 6 months ago
Anonymous
Unverified Reviewer
“Two breakdowns in five years and dealt with swiftly and professionally both times. Better than AA and RAC and no more expensive.”
Helpful Report
Posted 6 months ago
Dear Member, Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 6 months ago
Anonymous
Unverified Reviewer
“From phone call to recovery everything went smoothly. Would recommend GEM to anyone”
Helpful Report
Posted 6 months ago
Dear Member, Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 6 months ago
Bud C
Verified Reviewer
“The phone operator was very helpful and knowledgeable. The mechanic rang me to say he would get to me within half an hour and turned up 20mins later. He found the fault and fixed it in 5 mins, then I was on my way. Great efficiency.”
Helpful Report
Posted 6 months ago
Dear Member, Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 6 months ago
Laurie T
Verified Reviewer
“Fast efficient service following faulty alarm which resulted in flat battery. Got our car going again and we were able to drive it to nearest dealership for replacement battery.”
Helpful Report
Posted 6 months ago
Dear Member, Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 6 months ago
Anonymous
Unverified Reviewer
“Following a minor argument with wet grass and a ditch, GEM provided a quick and very efficient service via the recovery truck they dispatched. The claim process was easy and the reimbursement quick. Top notch treatment.”
Helpful Report
Posted 6 months ago
Dear Member, Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 6 months ago
John J
Unverified Reviewer
“Very good service, with regular phone calls to check on Progress of recovery. As it was a motorcycle had to wait nearly 2 hours until a specialist recovery was arranged, but understand that. Only reason for 4 stars.”
Helpful Report
Posted 7 months ago
Dear Member, Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 7 months ago
Del A
Unverified Reviewer
“Wish I had joined Gem years ago! Perfect service, well within an hour. Thankyou”
Helpful Report
Posted 7 months ago
Dear Member, Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 7 months ago
Ian W
Verified Reviewer
“Unbelievable. Phoned GEM very early one morning as I was experiencing a car problem. Chap on scene after just 29 minutes. Not sure anyone could expect better service than this!”
Helpful Report
Posted 7 months ago
Dear Member, Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 7 months ago
Debbie
Unverified Reviewer
“As always GEM have provided excellent assistance when our car would not start. Recovery vehicle arrived within 60 minutes. Luckily the mechanic was able to get the car going. GEM checked that the mechanic had arrived. The claim service is good. Great service.”
Helpful Report
Posted 7 months ago
Dear Member, Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 7 months ago
Anonymous
Verified Reviewer
“My daughter drove a Mile from our house and the car flagged up flat tyre. Managed to return home and used the app to summon help. Help arrived within an hour and she was kept informed throughout. Technician excellent - pumped up the tyre and gave advice as to next step to get on the road.”
Helpful Report
Posted 7 months ago
Dear Member, Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 7 months ago
Anonymous
Verified Reviewer
“Used the app for the first time to report my breakdown and was very efficient and quick process. A lot quicker than telephoning. E & S Motors were despatched as the contractor and arrived within 30 minutes. The operative was polite, professional and knowledgeable. Started my car no problem. Would recommend.”
Helpful Report
Posted 7 months ago
Dear Member, Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 7 months ago
GEM Motoring Assist is rated 4.7 based on 2,674 reviews
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